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Darren M
Customer Reviews for Cozy Cave Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I believe the attendant's name was Josh. The day I arrived to drop off my rental cargo trailer, it was pure nasty weather wise, raining and stormy. Josh came out in the rain, backed my rental into a tight spot and unhooked it himself (I know I could not have accomplished that task even in good weather conditions). Josh did not complain. nor act as if inconvenienced in any way. Thank you Josh.
thomas pMy online experience was not a good one. When I tried to reserve a trailer, it said it was not available for 2 locations. I had to go to the location to rent it.
RICHARD PJohn couldn't have been nicer or more helpful! Thank you John!
Monica BI rented a Uhaul from Timber Automotive on Saturday, October 28, 2023, reservation number 19393483. I retrieved it and returned it to the same spot as specified but was incorrectly assessed a "wrong dropoff" fee of over $300. Please correct this error.
Shadrach WDrop was quick and easy.
Geoffrey BClose this location. The owner was very rude and told me not to drop our trailer off with them because his lot was full (it was not). I had to left the trailer off the hitch as he watched. The trailer started to roll back into my truck but luckily I caught it in time. Very unprofessional. I felt like I was bothering him. Would never do business with them again.
Chris BThe owner & location were great.
Raafi AExcellent customer service. This location goes above and beyond for the customer.
Dawn BMore parking
Gerald JThis location is amazing, vey friendly, quick and always helpful!!
MIRANDAMICHELLE MThe only issue I had was the air conditioner on the truck stopped working within a half hour of picking up the truck. I was already out of the area by the time I realized it. The truck was clean and drove well, so it suited my needs other than being sweaty on a hot day.
Sam KThey were amazing and very quick to help us with our needs.
MIRANDAMICHELLE MIt wasn't immediately clear where to park the truck and do the check in and there was no one at the building. Had to ask the neighbor about the procedure.
Rufus OPerfect
Jean FKeep up the good work like you are doing! Thank you!
DORTHY sGood service
greg pThe guy inside was a BIG A## hole
Christina RI had a great experience. The manager was extremely helpful and knowledgeable. I really can't say enough.
chris mOverall was pleased with the truck handling and gas mileage both empty and loaded. Staff was polite and helpful.
James UBest place that I have ever gotten a truck service was great I needed another day 8 checked with the manager there and was able to keep my truck for another day to complete my job thank you
Charles BJohn was awesome! He communicated well was expedient, and pleasant to work with! I would recommend cozy cave to anyone!
Pamela SThese guys came out and assisted with getting the car off the dolly. He took it from there and it was done!
Kristie GExtra materials requested in reservation should have been noticed to truck pick up retailer in advance. When I went to pico up the truck the retailer didn’t know about my extra requisitions so I couldn’t pick them up along with the truck
armando iExtra money was taking from and everyone act they know what happened, and still didn't get none of my money yet.
Jeffrey SNothing at all. John was great
JOnathan Jmake it free i guess
tim cCompared to my last U-Haul nightmare of an experience, which made me not want to use you ever again, Joe took very good care of me. Will ho back to him anytime.
KURTVINCENT HI was given a drop-off location that turned out to be an empty field from dealer in Vermont. I called a different dealer "on a Saturday" and he received it.
joesph mJohn was very helpful and made the whole pick up process straightforward
STEPHEN MThe Cozy Cave is a great place to rent from a friendly professional staff.
ALESIA ADidn’t receive my refund yet
FREDRICAPATTIQUE WThis is the second time I've rented a auto transport from this location and each time I've had problems with the tires .
Clement MThe agent, John Theo went out of his way to meet up with and help us.
Peggy vKeep up the Good Work!!
Wanda BMake sure they have all the equipment you request ( such as dollies ) but other than that this location was very accommodating and an extremely friendly customer service rep.
Cynthia BJohn at Cozy Cove is great. has helped me several times
George WThe owner met me at the drop off, checked things over and called U-Haul to make sure the charges were correct based on the snafu in the reservation at pick-up. All were correct and I was on my way quickly. This is a top notch operation to rent from....quick, friendly, helpful.
Luke HEnsure the trucks have front end alignment done.
Peter WHave someone who can make sure lights work for customer.
Barbara MDid online drop off on a Sunday when facilities were closed.
Sara MNo muss no fuss. very friendly very helpful
Christopher GThis is 3rd time I've rented a uhaul. Hopefully the last. My suggestion is if you want repeat customers don't charge us an arm and leg for something that's truly needed. Granted I had them extra days but the original cost was ridiculous. I'm a single mom of 2 teen girls and if the other 2 times would have cost this much I would have definitely went with someone else
Dena FNothing. Keep doing what you're doing.
Cheryl BVery good
bill fWas dirty and empty tank of gas. Didn’t even have the truck size initially requested.
Dennis OThe gentleman that helped us was super nice and was very professional. I would definitely recommend this location for rental.
justin h