Customer Reviews for Cracker Barrel #3

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cracker Barrel #3

Overall rating:

Julia B. on

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Very nice lady checked us in .

Ronald P. on

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Reserved the truck on March 13 for pick up on March 20, including completing express check-in. Took over an hour to get truck. Clerk constantly interrupted by customers at the convenience store, she didn't know anything about renting U-Haul equipment, and the owner finally contacted and walked through procedure with clerk and I had to provide credit card information over the phone or wouldn't get the truck. Didn't have the 4 dozen pads reserved. Clerk said there were 32, but when packers loaded our truck, there were only 29 (tied bags were 1 short in each supposedly full bag). Truck was quart low on oil and dirty inside cab and in cargo area. This location is not prepared to service U-Haul customers. On-site personnel know nothing about renting trucks/trailers, nor do the owners seem to take an interest in customer service. My experience over the last year with U-Haul, renting trailers and this truck, for two moves leaves me with a very bad impression of the entire U-Haul business model: have as many locations as possible with no quality of service and nor maintenance standards. Filthy trailers and this truck with poor or no maintenance of the products and poor overall customer service have been the rule, rather than the exception. And when I need roadside assistance with a trailer, the use of the Phoenix number for assistance printed in the folder for my rental agreement ended up with one experience of waiting over an hour for an answer on the phone in 104 degree weather and then another 45 minutes before a truck arrived to fix the flat tire on the trailer that didn't show up until the trailer was loaded. Not a company I want to do business with again if at all possible.