Customer Reviews for Craigs Auto Experts

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Craigs Auto Experts

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joy C.
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Just rude. Also, i brought truck back with 3/4 full t ad nj of gas and He had the gall To charge me for 6 miles. This guy is ripping people off and is a creep about it

Peggy R.
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was after hours so didnot inner act with business but to drop off keys

Johnathan T.
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Customer did not leave a comment.

Burton F.
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James W.
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Curtis A.
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Kelli A.
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Ronald W.
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Catherine T.
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Easy and convenient

Randy G.
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Terrible communication on this 24/7 program. Location was very rural - for phone internet connection. Was relocated from Lafayette location - major inconvenience. Server was down for approval ? Rental pads were not included. I will be elevating this to regional director- but would expect a call.

Donald D.
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All good

Norby D.
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The drop off location was clean enough but the attendant seemed to be totally unaware of the mobile app and what it was asking me to do which was take photos before turning in the truck. U-Haul agents need to be trained and knowledgeable about the app and work with the customer to do what the app is asking the customer to do. The mobile app is a good idea but it doesn't work correctly when the truck is not at the location you expected to pick it up . The agent should not override the actions the app is expecting the customer to perform. The next customer won't be me.

Lisa L.
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Craig was awesome. Very knowledgeable and funny. Help us out above and beyond what I expected. 5 stars all the way I'd give him more if I could!!

Matthew C.
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Customer did not leave a comment.

Craig C.
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Pick up app problems but Customer service was awesome. Mr Craig at Craig's Auto Experts gave me his number to call him if I had any problems and my app wouldn't work and he came out and rented it to me on a Sunday

Robert B.
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Customer did not leave a comment.

MARGARET K.
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Quick and easy. Very nice people.

Ann H.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Chip M.
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Friendly

Colin S.
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Customer did not leave a comment.

joseph F.
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I had an issue with a Service light for the Stabiliytrack. I called 1-800 number and no one seemed to be sure how to handle. I was Told to keep driving if there were no noticeable changes in handling.

Kristy T.
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Customer did not leave a comment.

Percy L.
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Customer did not leave a comment.

David A.
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Kevin B.
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I thought there was an automatic key box but I guess not because we had to go inside

Stephanie C.
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Customer did not leave a comment.

Ebony V.
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The man at this location was very disrespectful. I wouldnt recommend this place to no one. He is very unprofessional. He doesn't no how to tall to people. I will give this place a negative.

Jules H.
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Customer did not leave a comment.

Claude L.
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Hire and train better more qualified and focused individuals.

gayle L.
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ALL Good!

Richard C.
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Great location.

shay C.
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I placed the original order at this location. Bc the place I was moving into wasn't ready I needed extra days. Craig Hebert went into the system to allow me the days for free but the trailer was already rented. I was charged $80 for those days and I feel it should have been free. I already paid $500 to U Haul for that weekend. I hope to receive a credit to my credit card

Ronald B.
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Mr Craig is always very helpful !!!

Emily L.
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Truck should not have been released in its condition.

Kalob S.
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Customer did not leave a comment.

Thomas B.
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Customer did not leave a comment.

Todd D.
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Customer did not leave a comment.

Katelyn B.
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Customer did not leave a comment.

charlotte B.
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Customer did not leave a comment.

reiss H.
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Customer did not leave a comment.

patrice S.
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Excellent service at this location!

reiss H.
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Customer did not leave a comment.

Diane L.
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Customer did not leave a comment.

Donna F.
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Timothy D.
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Customer did not leave a comment.

KARLAN D.
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Customer did not leave a comment.

Mona R.
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Customer did not leave a comment.

Michelle F.
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Erica D.
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Our sales associate was so very pleasant. She was busy and it was hectic, but she was so professional and friendly.

Jacquie B.
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There was no real sign stating that is was a Haul that we could see. But the gentleman running the place was very nice and helpful when we returned our truck

Stanley B.
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Lucky to find a truck in the Lafayette, LA area. I needed a 15 or 16 truck but opted for a 20 foot for a low pack level. Found only a 26 foot truck available. The truck had damage which the location did not note nor mention. I took the insurance to cover the situation.

Troi R.
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Owner couldn't determine how to pull up my mileage overage from his computer so I could pay. Asked me to return twice. Then requested I call in or leave my credit card. I didn't feel comfortable that he was competent to figure it out so I then called uHaul and paid over the phone. Positive: The location was convenient.

allen R.
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Customer did not leave a comment.

LARRY H.
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Customer did not leave a comment.

Ellen M.
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I reserved a certain size trailer online and the next morning, after we had made all of our reservations for the trip, received a phone call to say that the s size trailer was not available. I feel your online info should be accurate and up to date.

Julia A.
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Ensure the reservations are correct before the customer arrives and be presentable with quality customer service.

Adam M.
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Cupholder was broken, and the check gas cap light on the info panel was on. Other than that, it was great.

David M.
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Customer did not leave a comment.

Gregory L.
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1. Don't let customers reserve units which are not available. 2. Don't replace the unit the customer reserved with another which is also unavailable, located at a pick up spot which is closed on the pick up day. 3. Don't make the customer drive 40 miles (one-way) for the second replacement unit for the one he reserved. 4. When you mess up the reservation this horribly, give the customer a significant discount.

Bessie L.
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Customer did not leave a comment.

Aaron G.
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Paul S.
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Great Experience

NeDaeshea M.
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Customer did not leave a comment.

Bernard B.
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Arthur P.
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Sheila J.
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Matthew H.
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Troy H.
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Good vehicle, no problems

Frank L.
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No improvements necessary.

Robert L.
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Customer did not leave a comment.

Kenneth J.
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Clyde O.
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I was glad that you were able to locate a trailer not to far away. It was a great pleasure talking with Craig.

Bill W.
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Customer did not leave a comment.

Michelle D.
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Customer did not leave a comment.

dorothy N.
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Everything was great. The truck was very clean and ready to roll. Just continue the good work...

Scott L.
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Customer did not leave a comment.

Rebecca L.
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Customer did not leave a comment.

Christy R.
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Customer did not leave a comment.

Brent S.
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Quick and efficient.

WILLIAM F.
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No assistance hooking up equipment. Was told it was on the back of the lot. Fenders on tow dolly both damaged.

STEPHAN Q.
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Customer did not leave a comment.

SHARON S.
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When the reservation operators say they are giving the customer 2 free days free, make certain that the 2 days are input into the computer. This will avoid anxiety and confusion.

Diane H.
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This guy is an ass! No customer service skills, or even basic people skills. Not just to me, he was ridiculously rude to the girl in front of me, and the man that came in behind me as I was returning the truck. Overcharged me for mileage, (I know because I reset the odometer before I left) almost 2x. Truck had dog food? and cereal from another customer. No thank you, not EVER going there again. I sure wouldn't want my name in front of his place of business! The rental policy should also be changed if you can only use the truck for 3 hours, but have to pay for an entire day. I was told this when I made the reservation , so planned to keep it, but Mr. Hebert insisted that that it be back by 1, although he put 3 in the computer, because it was reserved for another customer. HE is more worried about his next one, way more than the one in front of him!

Ronald V.
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Customer did not leave a comment.

Bill W.
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Customer did not leave a comment.

Nicholas M.
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Operator of location is extremely nice!

mark D.
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Customer did not leave a comment.

CHRES B.
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Customer did not leave a comment.

Mark B.
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Customer did not leave a comment.

Allison M.
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Customer did not leave a comment.

racheal A.
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Customer did not leave a comment.

Luther B.
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The check in process should be easier. I had entered all my information online but the customer representative had to enter it again.

Michele D.
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Customer did not leave a comment.

JAMES T.
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Great and quick service, very friendly rep.

Cassandra L.
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Customer did not leave a comment.

Mark P.
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Customer did not leave a comment.

Raymond R.
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Very nice guy

MICKEY V.
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Customer did not leave a comment.

JUDD P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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