Customer Reviews for Craigs Auto Experts
(U-Haul Neighborhood Dealer)

295 reviews

1708 Veterans Memorial Dr   Abbeville, LA 70510
(Hwy 14 By-Pass)

(337) 898-1923

Hours

  • Mon–Fri
    7 am–3:30 pm
  • Saturday
    7:30 am–10:30 am
  • Sunday
    Closed

Services at this Location:

Contact Us

(337) 898-1923

1708 Veterans Memorial Dr
Abbeville, LA 70510
(Hwy 14 By-Pass)

Services at this Location:

Hours

  • Mon–Fri
    7 am–3:30 pm
  • Saturday
    7:30 am–10:30 am
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Dropped off on a Sunday, office closed but plenty of room to drop trailer.

Mike P. 
Rating:
3.0

Location for pick up was changed three times, 2 of those changes occurred the morning we were on our way to pick up the truck. Frustrating experience overall.

Jane N. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Jo T. 
Rating:
5.0

Customer did not leave a comment.

Sharleen M. 
Rating:
5.0

Customer did not leave a comment.

Ann H. 
Rating:
5.0

Customer did not leave a comment.

RAUL S. 
Rating:
4.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Craig was super friendly and helpful. He was also a wealth of knowledge about the community which was nice since we are new to the area.

Sharleen M. 
Rating:
5.0

Maintain Your Service.

CLAUDE D. 
Rating:
5.0

Customer did not leave a comment.

Troy T. 
Rating:
3.0

Customer did not leave a comment.

Aja M. 
Rating:
3.0

Didn't have what I ordered. Also 35 miles out of my way.

ROBBIE W. 
Rating:
5.0

Great and awesome customer service. I couldn't ask for a better experience.

Joshua C. 
Rating:
5.0

Don't change a thing!

allen R. 
Rating:
5.0

Excellent customer service by the owner.

Edward C. 
Rating:
5.0

Raymond was absolutely friendly and professional! If I'm ever in that area again, for service or not, I'd definitely drop by for a visit! Thank you Raymond 🙏🤙

hailee K. 
Rating:
2.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Clifford S. 
Rating:
1.0

Customer did not leave a comment.

Morgan H. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
1.0

The appliance dolly I reserved was given to another customer who booked after me because "it was a $900 rental." I had to drive to Lafayette to get one. I would love a rebate for my time, gas and frustration. I had to postpone my trip a day because I didn't want to drive all over with an empty trailer. I had him disconnect the trailer and picked it up the next day. Also the Uhaul website sent me to 412 7th St for pickup and that was a residence. I had to call Uhaul to get the correct location. When I went to return it in DeRidder, no one was there and no one answered the phone so I had to find and drive to another location. I have never before had a bad experience with Uhaul but this was awful from beginning to end.

Dee H. 
Rating:
5.0

Thank you!

Jonathan O. 
Rating:
3.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Excellent, professional, polite, and prompt service.

Danny L. 
Rating:
3.0

If the contract says unit can be picked up at 7am then that is what I would expect. Not for the owner of the business to get there at 7am then do all kinds of other things while I am waiting. Finally about 7:15 to 7:20 come deal with me. Probably not very professional either for the owner to tell a customer that "a customer waiting on me is very aggravating".

John L. 
Rating:
5.0

Customer did not leave a comment.

Donna F. 
Rating:
3.0

Trucks need to be inspected before renting.

RENEE R. 
Rating:
5.0

Customer did not leave a comment.

KEITH P. 
Rating:
1.0

Customer did not leave a comment.

CASEY R. 
Rating:
5.0

Very friendly and professional!

travis A. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

willie A. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

Mr.Craig has the best southern hospitality . I had a few dead ends but dealing with his service it made up for it so thank you Mr Craig

KRISTAL T. 
Rating:
5.0

Excellent service; continue business as is!

GABRIEL D. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
4.0

Customer did not leave a comment.

joshua L. 
Rating:
1.0

NEVER RECEIVED UHAUL!!! Drove all the way from Houston, Tx to Abbeville, La to pick up uhaul and location never answered the phone, no one was at location. Called uhaul after hours of trying to reach Craig's Auto and uhaul said someone took our uhaul the day before and returned it in Tx already!!!! And could not find us a replacement. Drove 300+ miles FOR NOTHING!!! Told us we need to reschedule another pick up!! This terrible terrible service deserves a free uhaul!!!!!!

Linzy H. 
Rating:
5.0

Reserved my truck for the Lafayette, La location. My reservation was apparently moved to the Abbeville, LA location without any notification. Employees in Lafayette location were rude. Employee in Abbeville location was great.

Joshua L. 
Rating:
5.0

Don't send me to other Uhaul locations that are closed before sending me here. Craig's was beyond excellent, Uhaul regional was absolutely abysmal.

Christian B. 
Rating:
5.0

OMG, Mr. Herbert's services were outstanding!! He is truly a jewel to the area. If I had to rate his services, I would rate as 100%. Mr. Hebert went out of his way to make sure that I received the equipment that I needed! As I always say and know that God places people right where you need them!! Thank you once again! I will definitely use your services again.

Clara G. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
4.0

Customer did not leave a comment.

Theldorine S. 
Rating:
5.0

Mr.Craig was very nice,informative, really nice location was a plus for me, just couldn't get my phone to work right for location update in returning the truck, but really served its purpose for moving washer n dryer Thank you so much

Mona A. 
Rating:
5.0

Customer did not leave a comment.

Tanya C. 
Rating:
5.0

They didn't have an dollies but it wasn't no big deal. We really didn't need it.

samantha D. 
Rating:
5.0

Gentleman here helped right the wrong that the pick up location started. Pickup location did not tell me I needed to put gas in the empty truck that they rented to me. They also did not include my dolly.

RENE B. 
Rating:
5.0

My experience needed no improvement

harmony R. 
Rating:
4.0

Customer did not leave a comment.

Keith B. 
Rating:
3.0

Wasn't emailed my receipt and I don't agree with my charges and are unable to get anybody to tell me why

Warren S. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Paula K. 
Rating:
1.0

First I rented the truck 5 miles from where I needed it. I get a text before I got to the facility that i had to drive 25 miles each way to pick up the Truck. I was charged for the extra miles when I didn't need to. The truck was out of gas. I barely made it to a gas station. Truck was filthy inside and out. When I brought the issues to the attendant he told "it is what is", rent it or not I don't care. "You don't have to use it". By this time I had already paid helpers and didn't have a choice. You would think a company like Uhaul would care more about their image and the integrity of there representatives.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

L. TeNeil M. 
Rating:
5.0

Truck was not clean smelled the smoke I had to clean inside before using but over all truck drove well and did the job

Randall R. 
Rating:
1.0

Customer service was horrible

Jaselle L. 
Rating:
3.0

Just an old gas station but serves a good purpose

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Service was great. Truck was ready when I got there.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Mckenzie D. 
Rating:
2.0

Had a hard time understanding how the chains and light wire was dragging and arguing with me that it's my fault. I had to buy a new trailer light harness to have lights on the trailer.

Adam N. 
Rating:
5.0

Craig was very nice and accommodating. Very patient and understanding about our situation and helpful. He was prompt and the equipment was ready to go. Thank you Craig and keep up the good work.

Amber W. 
Rating:
2.0

I was overcharged 80$ and the man didn't want to help figure out y. I need answers

Dawn P. 
Rating:
5.0

Very corporative.

Terri H. 
Rating:
5.0

Customer did not leave a comment.

Wayne A. 
Rating:
5.0

Owner of company was very personable and provided good customer service.

Cyntrell E. 
Rating:
5.0

Easy & fast service!

Stacey A. 
Rating:
5.0

Customer did not leave a comment.

Victoria L. 
Rating:
3.0

Customer did not leave a comment.

FREDERICK G. 
Rating:
5.0

.

Jon D. 
Rating:
4.0

KEEP UP WITH THE GOOD JOB!!!

Nicole F. 
Rating:
1.0

Just rude. Also, i brought truck back with 3/4 full t ad nj of gas and He had the gall To charge me for 6 miles. This guy is ripping people off and is a creep about it

joy C. 
Rating:
3.0

was after hours so didnot inner act with business but to drop off keys

Peggy R. 
Rating:
3.0

Customer did not leave a comment.

Johnathan T. 
Rating:
5.0

Customer did not leave a comment.

Burton F. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Curtis A. 
Rating:
4.0

Customer did not leave a comment.

Kelli A. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Easy and convenient

Catherine T. 
Rating:
1.0

Terrible communication on this 24/7 program. Location was very rural - for phone internet connection. Was relocated from Lafayette location - major inconvenience. Server was down for approval ? Rental pads were not included. I will be elevating this to regional director- but would expect a call.

Randy G. 
Rating:
5.0

All good

Donald D. 
Rating:
3.0

The drop off location was clean enough but the attendant seemed to be totally unaware of the mobile app and what it was asking me to do which was take photos before turning in the truck. U-Haul agents need to be trained and knowledgeable about the app and work with the customer to do what the app is asking the customer to do. The mobile app is a good idea but it doesn't work correctly when the truck is not at the location you expected to pick it up . The agent should not override the actions the app is expecting the customer to perform. The next customer won't be me.

Norby D. 
Rating:
5.0

Craig was awesome. Very knowledgeable and funny. Help us out above and beyond what I expected. 5 stars all the way I'd give him more if I could!!

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Pick up app problems but Customer service was awesome. Mr Craig at Craig's Auto Experts gave me his number to call him if I had any problems and my app wouldn't work and he came out and rented it to me on a Sunday

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Quick and easy. Very nice people.

MARGARET K. 
Rating:
5.0

Customer did not leave a comment.

Ann H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Friendly

Chip M. 
Rating:
5.0

Customer did not leave a comment.

Colin S. 
Rating:
5.0

I had an issue with a Service light for the Stabiliytrack. I called 1-800 number and no one seemed to be sure how to handle. I was Told to keep driving if there were no noticeable changes in handling.

joseph F. 
Rating:
5.0

Customer did not leave a comment.

Kristy T. 
Rating:
5.0

Customer did not leave a comment.

Percy L. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

I thought there was an automatic key box but I guess not because we had to go inside

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top