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ERIC L
Customer Reviews for Craigs Auto Experts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Most definitely would recommend in all areas
Lisa DEverything was amazing and i will continue to rent uhauls from that spot only ..
Jessica MI was overcharge for my rental and returned it sooner than what's posted on Here and was double charged max rental should have been 175 not almost 65 dollars more
Austin SI returned the truck after hours. There were no personnel..
Mark GMr. Craid was very courteous and helpful. Completing online checkin before entering the office, then having you driving license and payment card in hand will expedite in-office pickup steps. There will also be phone based steps to complete when viewing your rental before departing- pictures and acceptance of the unit condition. Similar phone app steps make drop off of the unit really easy, with no paperwork to complete.
Lynn RPersonnel normally helpful but it was a Dropoff after hours. This is a good place to drop off.
Connie VThe gentleman that rented the truck to us was very nice and informative. Best check experience I have ever had
Robert ONothing. Craig runs a great business. He is the best.
Ted TIt was easy. Set up day and time, and it was a go. Thanks.
gloria MI believe is easier to provide the tank full of gas. So in that way, you only fill it up until the pump stops.
Carlos RCraig was excellent - very helpful!
Andre FThe trailer lights went out about halfway through our trip. Luckily, I had a magnetic set of trailer lights in my truck that I could use to complete the trip.
William L2nd time here, only reason for dropping off it is closer. Would not rent. Craig is the most rudest person to deal with, also flirts.
Romanda SA*****
Jennifer WFriendly
June WThe Abbeville location did a great job outstanding!!!! I love doing business there and I would definitely recommend friends and family to go there!!!
Walter RAbove and beyond expectations on customer service. Highly recommended!
Derek Sthe mobile check was a complete headache never will use that again
Brian FThe man there was great, knew everything we asked about.
Jay BEverything was great and in order excellent customer service
Marquita HVery good service he help me with what i need
ANDRES LThere was nobody there. They were closed.
Shane RThe service was excellent. The owner is friendly and caring. As a first time driver of a Uhaul, he was patient and supportive with me. He answered all my questions. I would really recommend this location. He makes you feel like family.
Kelly DDropped off on a Sunday, office closed but plenty of room to drop trailer.
Mike PLocation for pick up was changed three times, 2 of those changes occurred the morning we were on our way to pick up the truck. Frustrating experience overall.
Jane NCraig was super friendly and helpful. He was also a wealth of knowledge about the community which was nice since we are new to the area.
Sharleen MMaintain Your Service.
CLAUDE DDidn’t have what I ordered. Also 35 miles out of my way.
ROBBIE WGreat and awesome customer service. I couldn't ask for a better experience.
Joshua CDon’t change a thing!
allen rExcellent customer service by the owner.
Edward CRaymond was absolutely friendly and professional! If I’m ever in that area again, for service or not, I’d definitely drop by for a visit! Thank you Raymond 🙏🤙
hailee KThe appliance dolly I reserved was given to another customer who booked after me because "it was a $900 rental." I had to drive to Lafayette to get one. I would love a rebate for my time, gas and frustration. I had to postpone my trip a day because I didn't want to drive all over with an empty trailer. I had him disconnect the trailer and picked it up the next day. Also the Uhaul website sent me to 412 7th St for pickup and that was a residence. I had to call Uhaul to get the correct location. When I went to return it in DeRidder, no one was there and no one answered the phone so I had to find and drive to another location. I have never before had a bad experience with Uhaul but this was awful from beginning to end.
Dee HThank you!
Jonathan OExcellent, professional, polite, and prompt service.
Danny LIf the contract says unit can be picked up at 7am then that is what I would expect. Not for the owner of the business to get there at 7am then do all kinds of other things while I am waiting. Finally about 7:15 to 7:20 come deal with me. Probably not very professional either for the owner to tell a customer that "a customer waiting on me is very aggravating".
John LTrucks need to be inspected before renting.
RENEE RVery friendly and professional!
travis aMr.Craig has the best southern hospitality . I had a few dead ends but dealing with his service it made up for it so thank you Mr Craig
KRISTAL TExcellent service; continue business as is!
GABRIEL DNEVER RECEIVED UHAUL!!! Drove all the way from Houston, Tx to Abbeville, La to pick up uhaul and location never answered the phone, no one was at location. Called uhaul after hours of trying to reach Craig’s Auto and uhaul said someone took our uhaul the day before and returned it in Tx already!!!! And could not find us a replacement. Drove 300+ miles FOR NOTHING!!! Told us we need to reschedule another pick up!! This terrible terrible service deserves a free uhaul!!!!!!
Linzy H