Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The return your truck app didn't work for this location so I had to wait nearly an hour for them to open. Than they had to back out the extra charges you automatically applied. Very frustrating.
Gary S.
Rating:
5.0
Customer did not leave a comment.
Richard B.
Rating:
5.0
Everyone was very professional and courteous! The equipment was spotlessly clean!
Randall B.
Rating:
5.0
Customer did not leave a comment.
TREVOR C.
Rating:
5.0
Customer did not leave a comment.
John C.
Rating:
5.0
Customer did not leave a comment.
Phillip B.
Rating:
5.0
Customer did not leave a comment.
Tony S.
Rating:
5.0
professional service
Tony S.
Rating:
5.0
Customer did not leave a comment.
Michael D.
Rating:
5.0
very satisfied with our experience - price was reasonable - people are friendly - and everything went great.
KERRY C.
Rating:
5.0
Customer did not leave a comment.
GARRETT W.
Rating:
5.0
Customer did not leave a comment.
LARRY R.
Rating:
5.0
quick service to rent and return
DONNA C.
Rating:
5.0
Customer did not leave a comment.
Roy M.
Rating:
5.0
Customer did not leave a comment.
William B.
Rating:
5.0
Customer did not leave a comment.
MICHAEL D.
Rating:
5.0
Customer did not leave a comment.
PAUL A.
Rating:
5.0
Outstanding Service. Very easy to work with on the rental.
GILBERT M.
Rating:
5.0
Customer did not leave a comment.
Christopher R.
Rating:
5.0
Great people to work with
THOMAS W.
Rating:
5.0
Customer did not leave a comment.
CINDY H.
Rating:
5.0
every thing was great , could not ask for any better
TERRY M.
Rating:
5.0
They never gave the furniture pads
Will J.
Rating:
5.0
Customer did not leave a comment.
Roy M.
Rating:
4.0
Good
STEPHEN K.
Rating:
5.0
Was a great experience and hassle and headache free!
PAUL C.
Rating:
4.0
I just want to give a big shout out to the staff member (Ms T) there at the Uhaul location in 700 W Int'l Speedway Blvd Daytona Beach for their direction/guidance it helped me enjoy bike week which would not have been possible otherwise. Taking time to put notes in my file and adjusting my final leg of the trip and charges needed to settle my account upon return. Thanks again!!
RICHARD C.
Rating:
5.0
Customer did not leave a comment.
RUTH S.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER Y.
Rating:
5.0
The owner and his son were great people to have worked with!
Raymond B.
Rating:
3.0
Customer did not leave a comment.
Joseph B.
Rating:
4.0
Customer did not leave a comment.
BRIAN S.
Rating:
5.0
Customer did not leave a comment.
Alex D.
Rating:
5.0
Customer did not leave a comment.
BRAD M.
Rating:
5.0
Customer did not leave a comment.
Paul R.
Rating:
5.0
Customer did not leave a comment.
JOE M.
Rating:
5.0
Customer did not leave a comment.
ED P.
Rating:
4.0
Have the truck available in advance, at the location selected by the customer. If the truck will not be available at the selected location, the customer should be notified by phone, that the truck will not be available for pickup at the selected location.
I paid in advance... Having a Note on the Receipt that states: "This location is a preference only." ... is NOT customer service. This makes me want to use another rental company next time. This is my 2nd U-Haul rental in the past 12 months.
Thomas K.
Rating:
5.0
Customer did not leave a comment.
James C.
Rating:
5.0
Customer did not leave a comment.
James C.
Rating:
5.0
Customer did not leave a comment.
James C.
Rating:
5.0
Thanks
BILL B.
Rating:
5.0
Customer did not leave a comment.
Gregory J.
Rating:
5.0
Customer did not leave a comment.
DALE C.
Rating:
5.0
Customer did not leave a comment.
LAWRENCE K.
Rating:
5.0
Customer did not leave a comment.
DAVID M.
Rating:
5.0
Customer did not leave a comment.
Robert K.
Rating:
3.0
Staff was stand-offish and did not go over anything upon pick up. I knew from the past to look for damage and check fuel before pulling away. Didn't even walk us out to our truck. We had to guess.
lisa Z.
Rating:
5.0
Customer did not leave a comment.
PAT R.
Rating:
5.0
A mason jar with lid and straw was found in the cab with mold and slime about 1/2 thick. The windshield was streaked and dirty, had to clean it when arriving home due to glare.
Rebecca W.
Rating:
5.0
Trevor was great and helpful
MIKE C.
Rating:
5.0
Customer did not leave a comment.
Paul H.
Rating:
5.0
Great service. Their team went through everything to make sure the trailer was ready and safe.
Tim S.
Rating:
5.0
Customer did not leave a comment.
James O.
Rating:
3.0
there was confusion on what was available an cost when I arrived to pick up the trailer, different than quoted on phone
LARRY F.
Rating:
5.0
Customer did not leave a comment.
mark K.
Rating:
5.0
Crainshaws is outstanding.
mark K.
Rating:
5.0
Customer did not leave a comment.
Steven R.
Rating:
5.0
Nothing everything was as expected. Thank You
Tom L.
Rating:
5.0
Customer did not leave a comment.
DALE C.
Rating:
5.0
Customer did not leave a comment.
BARBARA W.
Rating:
5.0
Customer did not leave a comment.
Steven R.
Rating:
5.0
Customer did not leave a comment.
martin T.
Rating:
4.0
Customer did not leave a comment.
William O.
Rating:
5.0
Did a great job. Was in and out within 10 mins.
Thomas E.
Rating:
5.0
Customer did not leave a comment.
CLARION F.
Rating:
5.0
Customer did not leave a comment.
William W.
Rating:
5.0
Connie is always a great help.Used them to rent several times before. Recommend HIGHLEY
Dennis M.
Rating:
5.0
Customer did not leave a comment.
Dennis M.
Rating:
5.0
Close to our new home.
ROBERT C.
Rating:
5.0
The truck was clean but the cab was crawling with ants.
Kari N.
Rating:
5.0
Crainshaw's did everything possible to make sure I had a good experience with the rental. They called a day before I needed the trailer & the car tow dolly to let me know that everything would be ready when I needed it. There is nothing that could possibly improved upon.
SUSANNE O.
Rating:
5.0
Customer did not leave a comment.
Kari N.
Rating:
5.0
Customer did not leave a comment.
CLEO S.
Rating:
5.0
Had problems with water leaking in trailer so they discounted my rate.
DAN B.
Rating:
5.0
Dropped it off after hours, so did not see inside nor did I talk to anyone.
Tara S.
Rating:
5.0
Customer did not leave a comment.
JASON G.
Rating:
3.0
Customer did not leave a comment.
CHARLES R.
Rating:
3.0
Customer did not leave a comment.
STANLEY B.
Rating:
5.0
As mentioned above completely satisfied with all involved . Friendly and delightful people
DAVID K.
Rating:
5.0
Customer did not leave a comment.
BOBBY W.
Rating:
5.0
Customer did not leave a comment.
BILL B.
Rating:
5.0
Customer did not leave a comment.
KARI N.
Rating:
5.0
Customer did not leave a comment.
ESTHER G.
Rating:
5.0
VERY FRIENDLY AND HELPFUL
LARRY G.
Rating:
4.0
I was quickly met and directed to where to unload and place the trailer.
john P.
Rating:
5.0
Very helpful with hooking up trailer and worked with me on a late return due to snow.
GIL G.
Rating:
5.0
Although I have rented U-Haul several times over the last 30 years with satisfying results, my recent rental was very refreshing experience to say the least. U-Haul provided good equipment and a reasonable rate that made a grueling job much better. I was encouraged to see a company provide quality service, your effort shows! This is rare in today's world, keep up the good work. Thanks
GREG M.
Rating:
5.0
Customer did not leave a comment.
DARRELL T.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER W.
Rating:
5.0
WORKED WITH ME ON LATE RETURN DUE TO SNOW.
STEVE B.
Rating:
5.0
Customer did not leave a comment.
FRED C.
Rating:
5.0
Customer did not leave a comment.
RAYMOND L.
Rating:
5.0
Customer did not leave a comment.
DELTON N.
Rating:
5.0
Customer did not leave a comment.
TRACY S.
Rating:
5.0
The service at Crainshaws was excellent. They were very helpful in every way. Thanks!!