As I mentioned previously, communication was our main concern. Differing information from multiple sources as we were transferred around with phone calls. All went well once we had the U boxes delivered to Crainshaw.
Roger P
Customer Reviews for Crainshaw Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only difficulty we had with U-Haul was mis-communication among different parties associated with U-Haul. One would tell us one thing, such as delivery of our U-boxes would come to our home, and another would say it would not happen and we'd have to drive 45 min away to collect the box one at a time hauling them ourselves, which turned out to be the case. Also, when calling U-Haul in Okla City as well as other places in MO and the calls would be re-routed to a state that there was no association with our circumstances, the information was sometimes inaccurate and contradictory to previous comments. Crainshaw Supply was good in everyday, however. They gave us correct information and assistance with all our encounters.
Roger PU-box : Get rid of all wood/tarp boxes and switch to the solid with metal frames and seals. Wooden boxes often have interior water damage, warped doors that don’t seal, torn tarping, and non-functional Velcro closures.
Michael MThanks for giving us a Missouri welcome! Courtesy and care was outstanding.
marilyn cThere was confusion on the day when we picked up the empty containers to self-load. I had called to order a 2nd UBox, but he forgot to put in the order. Thankfully, they had enough containers and trailer on site to fix the problem and for us to get the containers we needed that day. Other than that, they were very helpful throughout the process at this location.
Tami SI left it with more gas than when I got.
Asher MEasy to drop off and friendly staff.
Todd MEverything was good and no complaints.
Wayne MMy comments are mostly for the U-Box itself. I really did not like the design of the box as I felt it was difficult to use in a few ways. The vinyl wrapping was very difficult to get stuck back up to the top of the box, the box also had two holes stabbed through it that had the potential to damage my items. Luckily nothing was damaged but I’m not sure what happened and no one mentioned anything to me until I went to unload my items and noticed the damage to the box. I thought the box would be made out of a hard plastic or metal but it’s actually just a wood box wrapped in a tarp with velcro. I also thought it was a little shady to include all the furniture pads “for free” but actually you have to buy them if they aren’t returned.
Mikaela MWonderful experience with uhual, my ubox and shipping to Florida from missouri. Highly recommended
Nothing. Great service.
Robert MCrainshaw always does a great job assisting us. Trevor and Ron are knowledgeable and wonderful to work with, and they make the process easy.
Steve SOutstanding service
Gil MTook 30 minutes for them to login to the u haul system, truck was really dirty. Muddy foot prints in the cab. Cigarette ashes in the ashtray. The storage part of the truck was covered in dirt and dust.
Josh HThe return your truck app didn’t work for this location so I had to wait nearly an hour for them to open. Than they had to back out the extra charges you automatically applied. Very frustrating.
Gary SEveryone was very professional and courteous! The equipment was spotlessly clean!
Randall Bprofessional service
Tony Svery satisfied with our experience - price was reasonable - people are friendly - and everything went great.
KERRY Cquick service to rent and return
DONNA COutstanding Service. Very easy to work with on the rental.
GILBERT MGreat people to work with
THOMAS Wevery thing was great , could not ask for any better
TERRY MThey never gave the furniture pads
Will JGood
STEPHEN KWas a great experience and hassle and headache free!
PAUL CI just want to give a big shout out to the staff member (Ms T) there at the Uhaul location in 700 W Int’l Speedway Blvd Daytona Beach for their direction/guidance it helped me enjoy bike week which would not have been possible otherwise. Taking time to put notes in my file and adjusting my final leg of the trip and charges needed to settle my account upon return. Thanks again!!
RICHARD CThe owner and his son were great people to have worked with!
Raymond BHave the truck available in advance, at the location selected by the customer. If the truck will not be available at the selected location, the customer should be notified by phone, that the truck will not be available for pickup at the selected location. I paid in advance... Having a Note on the Receipt that states: "This location is a preference only." ... is NOT customer service. This makes me want to use another rental company next time. This is my 2nd U-Haul rental in the past 12 months.
Thomas KThanks
BILL BStaff was stand-offish and did not go over anything upon pick up. I knew from the past to look for damage and check fuel before pulling away. Didn’t even walk us out to our truck. We had to guess.
lisa zA mason jar with lid and straw was found in the cab with mold and slime about 1/2 thick. The windshield was streaked and dirty, had to clean it when arriving home due to glare.
Rebecca WTrevor was great and helpful
MIKE CGreat service. Their team went through everything to make sure the trailer was ready and safe.
Tim Sthere was confusion on what was available an cost when I arrived to pick up the trailer, different than quoted on phone
LARRY FCrainshaws is outstanding.
mark kNothing everything was as expected. Thank You
Tom LDid a great job. Was in and out within 10 mins.
Thomas E