They stated they open at 8. I got there a little after 830 and the door was locked. I went back to their secondary building (service area) and he said I had to go to the original building I was at. I told him the door was locked and he told me that sometimes the office ladies don’t get in until 9 or so. I then was able to go in around 845 after a woman showed up and went inside. To which I was told that the only person that can process the U-Haul pickup wasn’t in yet and she doesn’t get get there until 9 or so. I went back out to my car and waited. Once I went back inside after she arrived I had to stand and wait outside of her office as she brings her dog to work and had to close the baby gate on her door. The smell in the building was less than pleasant and someone with allergies would definitely struggle as there were 5 dogs in the office between all the workers as well as at least one cat. It was just a cluster of a pickup. Then the truck was dirty in the back. It had debris and trash which we had to clean because we could load.
Candace S
Customer Reviews for Crawford Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck and trailer were dropped off after hours.
Carol WNothing to improve! Also staff is friendly and kind!
Mathew BGive us the right truck and make sure there is no dead mice In the back
Cooper TGreat service, I will use this location next time I need to rent a trailer.
Todd CThe process of having the Uhaul app to find the location to verify pickup requires a call to customer service. Uploading the Ill drivers license was very time consuming. The pickup process required 2 hrs.45 min from entry onto lot until departure. Six movers waited the entire 3 hours. Return was very easy and quick.
Paul SI was hooked up to 3 different trailers to finally find one in good order. The first one assigned to me had no brake fluid, the second trailer had wiring issues, the third trailer and one I accepted was dirty inside but I had no choice but to take it, as I was already behind schedule due to these issues.
Jose RThe trailer lights wiring connector had a loose wire which was immediately addressed. Looks like multiple repairs to harness had been made.
Thomas DDropped truck off on Sunday and location was closed.
Ken SAlot of confusion. I have not seen the release of extra $ held for rental.
Lori CAfter-hours drop off using the app. No problem.
Lisa MAfter picking up the trailer, I went less than a mile and the trailer coupling came off the ball of my hitch. Tried repeatedly to contact the renting location with no answer. Finally put the trailer back on the hitch myself. Coupler tightening screw was even tightened down !!! Will never rent from Uhaul again !!!
Gary SI like that there is a wide selection of truck sizes. The Uhaul attendant was helpful and attentive.
Philip TEverything was great
JOESPH CI tried to call them 4 times over a one-hour period and they didn’t answer. When I drove there, there was one person on site. While helpful, there was no apparent reason for not answering.
Kevin KThis is a great return location. No problems.
Jerry PThis person was very helpful and nice zhe listen to the problems i had with the equipment.
Brent UVery courteous and expedient
MARK BVery nice people and great service!
LEVI BThey went out of their way to accommodate me. Good people!
Chris SHad trouble getting lock off of lock box to get the keys. Check in took a long time and I completed as much as possible ahead of time.
Joseph WI could not find any staff members on two visits when returning the trailer even though the doors were unlocked.
Jerry PThey made it so easy to drop it off on Sunday!
JUDY BGood experience place was easy to access
Jason DWe were the first customer to rent U-Haul from Crawford Auto Center. We rented an enclosed trailer and bought moving boxes. Ashley did a great job taking care of us!!
STEVEN S