Took an hour and four different U-Haul reps to work my way through the app and get to the combo for the keys because nobody was at the location. Then the combo didn’t work.
Charles P
Customer Reviews for Creative Printing Ink & Signs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Parking lot is a little small to maneuver a small trailer but the staff were nice and friendly. If I need another U-Haul this will likely be the location I use.
Phillip HGas gauge broken The list goes on!!! Nice people but need to attend to their vehicles
DAVID MThe truck needs some attention!!! Gear shift ready to fall off, among other things.
Lori MCheryl and Ray offered outstanding customer experience....very helpful and friendly.
Frank AIt's just the signal wasn't good for internet I had to try several times before I could get thru.
Debra HI was not supposed to be at this location. I had an order booked with my preferred in person agent. Then your scheduling people started calling and moving everything around to include canceling items. Had it not been for oak grove I would not have been able to execute my event. This is not the first time UHAUL has done this. The 10+ calls I received about changing my booking to end up with equipment canceled is unacceptable. I have begun research into Budget or Penske to execute my event truck needs in the future
JOSEPH CAir did not work. Engine was smoking. Terrible truck
Christine REverything was easy and simple. It took a couple of minutes to get the keys to the truck. The only thing that surprised me this time was the price. I didn't expect to pay so much for three and a half hours. Expensive :(
ALEXANDER KFix the air conditioner in the Uhaul as it did not work 90% of the time we were using the truck.
Cloi MThe movers were fantastic as well!
Jenna CThe truck was so dirty. And it was raining and I know there will be leaks in the box of the truck but it was bad all the leaks. Not happy at all with this.
misty cIn, out amd on the road in minutes. Very smooth operation... Thank you
Benjamin PThe person who works there very nice
adizjon rGreat service and communication. Highly recommend.
Drew WDropped off vehicle in the dark at unmanned location. Was searching for a suitable location to park (limited options) when someone showed up to pick up their vehicle. Problem solved. Had that not occurred, I might have been charged for whatever unsuitable space I might have been forced to choose. No contact with business, or employees, so cannot fairly rate them. Average for available parking.
Daniel CThe local management at creative printing was fantastic. Unfortunately, the digital check in process was poor. The back of my license wouldn’t scan and pic would not process. Worked with the trouble shooting team for over an hour. The young woman we spoke with was lovely and helped as best as she could. However, chain of command, added to frustration by having us trying to continue to try reloading resulting only in failure. The women from the print shop returned my call and got the issue resolved in quick fashion. The other issue we had was with the truck. It was raining out and soaked the mattress. I would recommend this location but avoid the digital checkin process.
PATRICK MVery friendly. I had never rented a uhaul before and the people here were very helpful and made it easy. Thank you I will definitely recommend this place to everyone!
donnia hExtremely friendly and professional staff at this location. I have used them before and will continue to do so. I can’t say enough about how wonderful they are.
Brook HIf the business opens at 9 am, then someone needs to be there at 9 that is in charge with the rentals. We checked in via the app, which was very convenient, but if you were there right when it opened and needed to speak to someone about your rental, you had to wait for someone to arrive. I would definitely use this location again. The app worked great.
Sean MNothing they were great to work with.
Gary SThe furniture pads and dolly that I rented were not at the site. Warn me that you don’t have the equipment ahead of time instead of refunding me at the time of pickup.
Perry HNothing keep up the great work
Jonathon AGreat customer service!
William LHave the product available that was reserved a week prior and don't rent storage units you dont own.
Christopher GThe lady helping me at this location was super easy to work with and made my experience with uhaul swift and efficient 10/10.
Hilda FGreat folks!
FLETCHER BSheryl is very helpful and knowledgeable about the equipment. Great customer service skills.
David SVery friendly and efficient.
Mike MVery easy drop off after hours location
Tim MI reserved a cargo van, not a truck, but when I went to pre check in, someone had come from another location, took the van I had reserved, and left a truck instead. The contract was altered as a result. No one bothered to contact me or let me know this had happened. So I called customer service, they referred me to a regional branch, and I let them know I was not happy. They could do nothing about getting the van back apparently and I was stuck with the truck. However, on the morning I went to pick up the truck, no one was there at the original time. I waited, thankfully they showed up a half hour later. She explained that whoever I had talked to had booted me from that location to another in Dawsonville. Again, no one bothered to contact me, so here I am at the wrong location. The proprietor was able to call the location in Dawsonville to rebook the truck to that location, but the entire experience from start to finish was a huge mess. I want to know why, if I had reserved the van... not the truck... another customer was more important than me, and why I got stuck with a monstrosity truck instead of the van I originally wanted! I will think twice about using UHaul again, as this model of doing business is not acceptable.
Cynthia Mbest people to work with, it is so nice to talk to someone who seems committed to helping people. have rented many uhauls in past and they are the above the others by a mile!
STEVEN CI was charged double what I was quoted. I even tried contacting someone and never heard back. I took pictures for proof, etc. The truck made crazy noises, and it took us almost half an hour to pick it up- we stayed on hold for 20 mins just waiting to get verified.
Michael FThe only thing is that the UHaul website is not very user friendly. Navigation is very hard on the site. Great location, awesome customer service!!!
AMY MCheryl was amazing... even on Sunday she helped us get thru the process! Excellent customer service!
CINDY TThis was my first time renting with UHaul and I am very impressed. I never knew how easy it would be to return a truck after hours but the link they send you walks you through it, it was really easy! The only this that would have been better would be if in the truck there were loops or something every 12-16 inches to secure tie downs. The truck i had only had bars going the length of the truck and my hooks were sliding.
DAVID P