Julia H.
KUDDOS TO JOHN AND his Staff. They do an outstanding Job!
Customer Reviews for Creekmur Car Care Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Creekmur Car Care Center
Tom A.
Great people to do business with.
Robert C.
I would recommend that the Corporation add clearance lights to the fenders on the dollies. Hard to see them at night.
DENNIS D.
Customer service was excellent. Very helpful. 5 stars. Would recommend and use service again!
Zachary L.
I had talked with this location the day before pickup over the phone. I expressed to them that in my previous rentals with U-haul, that the vehicles were unclean/messy/smelled. I asked that they double check the equipment to be clean. The rep said she would ensure the truck was clean. When I picked-up the equipment, the interior storage of the truck was full of mud, the cab of the truck was filthy, dirt/debris on the floor, and there was still coins from the previous renter which sat in a pile of something sticky that ran down the center console. With COVID going on right now, this was unacceptable. The equipment was not cleaned at all between uses. This is dangerous in a time like this!
MARIA D.
Great service! Close to home.
David B.
The actual vehicle was the most uncomfortable thing I've ever experienced.
Lee L.
John Creekmur is the best when it comes to customer service and making sure his clients needs are taken care of. Best in town
sheryl K.
John was AWESOME! He called me 3x to be sure that I knew my pick up location had changed. Very professional, very pleasant and personable and quick to be sure I was getting what I needed. If I have to rent again you can be sure this will be the place I come to. Thank you John!
Robert H.
I wish I did not have to drive so far to pick up the trailer. It's hard to believe there isn't one in a town the size of Springfield il.
anthony M.
Uhaul sucks and is garbage will never use this company again.
STEVE R.
So nice to have U-Haul dealer on East side of Decatur. Creekmur is a class act!
REBECCA L.
JOHN & HIS CREW DO AN OUTSTANDING JOB, DON'T LET THEM LEAVE THE NETWORK, WE RENT FROM CREEKMUR RATHER THAN THE K-MART CENTER.
cindy H.
Nothing they are doing great. Just keep doing what you're doing. Thank you
James R.
Make sure you check the inside of the truck....a previous user left a utility truck in the back and it wasn't noticed until we got home. Fortunately, we were able to take it to a local UHAUL dealer to return it as we didn't need it or have room to transport it. The person we worked with was very helpful.
Rayna K.
The person was very helpful and nice. Thanks!
Michael A.
All good...dependable renter.
BRIAN M.
HAPPY TO HAVE CREEKMUR U-HAUL IN THE NEIGHBORHOOD - BRIAN
GREG M.
Mr John is friendly and a wonderful U-Haul location. Hope he remains with U-haul. We have used Creekmur several times. Very convenient!
Matt D.
Extra high quality service. Location staff called to advise of drop off hours day ahead. Very helpful and pleasant staff.
Cindy J.
Very smooth going in device at pick up and dropping off
Doug R.
Customer service and courtesy was outstanding.
william S.
Give John a raise!
CARL W.
Check the vehicle doors for ice especially after a snow. The lift gate was hard to open after cold and icy conditions.
Eric R.
Readily available drop box
MICHELLE E.
John was great to work with. They had it ready to go and were very helpful and friendly. Totally worth the money to keep your items all together and from getting wet!
STEVE H.
Very easy to work with and very fair pricing.
DEVON B.
I had an unfortunate situation of having creamated remains left in my vehicle from the previous renter..it was all handled as well as to be expected but i felt awful for the people before me and their loved one and also uncomfortable with having to deal with that stress and responsibility.
Marilyn D.
John at Creekmur was excellent and very helpful. I had a hitch issue and he called the store in Decatur and had it set up for me to go pick up what I needed. The distribution store in Decatur was TERRIBLE. The woman who manages that store is rude, did not help, claimed she didn't know what I was talking about, no one had called, I asked what I needed and her response was "I can't tell you what to buy". I then had to call John back, he helped me over the phone with what I needed. The woman at the store was very very rude and if that was the first place I had gone I would never ever recommend Uhaul to anyone. John at Creekmur is exactly the type of people you want representing Uhaul.
Elizabeth R.
Owner was accommodating and concerned when it appeared the truck might not be returned by the time I needed it. He called the people using the truck and they returned the truck for me to use!
Bob M.
Very good experience
LAURIE G.
Service was great and staff were very helpful. One issue on the drive with the tie-down straps for car transport - one set of straps failed. Luckily the other set held well throughout the trip. A more careful inspection by the staff here could have corrected this situation.
DAVE D.
Very helpfull and a good experience.
james C.
I have rented from here before everything was ready when picked up
KEITH R.
Great experience.
Mike L.
Ratchet straps did not function without trouble. Definitely need attention.
James H.
We love Uhaul! We recently rented BUDGET trucks for an out of state move and it was a complete disaster! But thankfully Uhaul was there to save the day! And that made twice we have used UHaul and they have been more than helpful and accommodating both times! They really do have the customer in mind and make a move less stressful! I didn't think much other than they were doing what they were supposed to, the first move. But now after rent Budget trucks and then having to switch to Uhaul to be able to move, I see that I had taken their commitments to the customer and them fulfilling their contract for granted. ALWAYS choose UHAUL!!!
Yvonne O.
great customer service. left a message prior to when we returned to explain where to leave the truck and drop keys if it was after hours when we returned. would use this uhaul rental dealer again.
RANDY S.
Service manager was very polite and was a great representative for the company.
sukhpal S.
Very nice
TOM S.
The customer service was outstanding the prices are fair. The truck was clean well maintained.
CHRIS A.
Great customer service .....will use again
russell W.
The manager did NOT ask who I was, or look at my paper work!! Then, the next day I received a call about when I was going to return the trailer!! POOR management
DOUG L.
Good experience.... thank you
Letisha W.
It was an incredibly stressful drop off after hours. We kept being told their was a canopy with a Dropbox under it but there was neither.
dylan L.
the guy i dealt with at
DAVE C.
Excellent customer service was more than happy to help would recommend them
Sue W.
personal very helpful and nice. Was a pleasure doing business with them. I would improve nothing because service was already the best
Elana B.
My trailer did not have a jack or working tail lights.
Edward D.
I dropped off trailer at 6:00 am and did not have any encounter with employees.
David K.
The experience was great
Heather N.
John Creekmur was awesome! Very professional, helpful.
Tim E.
Great to work with. They let my wife go on her way while finishing up the paperwork, so that she didn't have to wait.
Debi A.
Wonderful man. Makes you feel welcome. He even has Hostess Twinkies, DingDongs, etc. on the counter for guests.
David T.
Maybe a walk thru on initial hook up since it's a universal size type ball connection. I could see someone just sitting the trailer on the ball not knowing that you have to screw it down to fit your ball size.
ROBERT B.
Call ahead and make sure someone is there.
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