Check the vehicle in so that the customer is not accused of not returning it and threatened with having Equipment Recovery Proccess started
KIONA G
Customer Reviews for Creekmur Car Care Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing...it all went well.
Michael MDanny Was Awesome! Appreciate him going above and beyond during hazard weather/driving conditions in helping get the truck returned. I Am SO Grateful. Seems like he would be this way with any customer, however, I certainly appreciated his personal attention, positive attitude, understanding, and exceptional customer service. Thank You Sir!
Marjorie SAll interactions -- on the phone and in person -- at this site were pleasant and consistent. We were treated with respect. On the phone, I didn't know when we might return the truck so they explained the location of the lot in relation to their business, and other pertinent info. When we returned the truck during work hours, the man who took our key, said, Oh yes, you are the ones who rented this from Charleston. It was nice to feel like they were in the loop and had paid attention to what truck would be returning. It was also the most convenient location for us, coming in from east of Decatur. Btw, the truck (license plate was from Arizona) was excellent and had low mileage!
Jacquoline WCreekmur Car Care Center was closed when I arrived (5:45pm). Called the next morning, person on the phone was very helpfull!
Douglas NBest place in Decatur, IL to rent a U Haul!
Jacoby FGreat customer service. I would highly recommend this location for all of your Uhaul and automotive needs.
Jacoby WThe location and the on-site staff was great. However, given how badly UHaul messed up my reservation and had complete disregard for my time, I will never use UHaul for anything again.
Corey Kwe ordered this a month in advance from sullivan il. they told her they had none for her. She checked arthur, il. too none there she had to drive to decatur, il. to pick up u haul about a 30 min drive. So disappointed in your company why did this happen.
Deanna eThe windshield on the truck had a horrible rock chip... Needs fixed badly.
Tim MGot me prepared to travel and demo stages the equipment usage. The owner was a very helpful person.
Paul MSERVICE YOUR TRUCKS
benjamin kCreekmur Car Care Center representative was very helpful, and kind and he also explained how to use the truck. A+
eugene pAlerted owner trailer lights on right side not operational. He was not able to service, due to it was district managers job to service. No other dollies were available to use or pick up, so i went to walmart and purchased a portable light system to be legal with dolly at a cost of 55.00. I would like to be refunded this price due to your trailer not being functional or another functional product available at the time of use.
James MJohn was very helpful. Came in on a Sunday to get me going. Helped me get it all hooked up and do the safety check.
Eric BJohn was very personable.
Eric BExcellent experience.
KEN TFuel tank was at 3/8 when we picked it up and 3/8 when dropped it off. We took pictures when we picked it up and when we dropped it off to ensure we had it refilled to the same level as when we picked it up. We were charged for 4 gallons of gas at a rate of $4.75 a gallon - they stated we returned it with 1/4 tank. I wouldn't suggest using this location for your U-Haul needs. The $20.90 isn't a lot of money, but they will take advantage of you - especially if you are using them for after hours drop off.
DANIEL CSUPER FRIENDLY SERVICE
BILL HI use this location every time as well because the gentleman that runs the store is a genuinely helpful person.
DAVID BEASY TO RENT FROM THIS LOCATION.. WILL DO IT AGAIN.
JEFF Cgreat place to rent from
COREYON BGreat customer service!
Martin TI only go to this business
Michelle SKUDDOS TO JOHN AND his Staff. They do an outstanding Job!
Julia HGreat people to do business with.
Tom AI would recommend that the Corporation add clearance lights to the fenders on the dollies. Hard to see them at night.
Robert CCustomer service was excellent. Very helpful. 5 stars. Would recommend and use service again!
DENNIS DI had talked with this location the day before pickup over the phone. I expressed to them that in my previous rentals with U-haul, that the vehicles were unclean/messy/smelled. I asked that they double check the equipment to be clean. The rep said she would ensure the truck was clean. When I picked-up the equipment, the interior storage of the truck was full of mud, the cab of the truck was filthy, dirt/debris on the floor, and there was still coins from the previous renter which sat in a pile of something sticky that ran down the center console. With COVID going on right now, this was unacceptable. The equipment was not cleaned at all between uses. This is dangerous in a time like this!
Zachary LGreat service! Close to home.
MARIA DThe actual vehicle was the most uncomfortable thing I’ve ever experienced.
David BJohn Creekmur is the best when it comes to customer service and making sure his clients needs are taken care of. Best in town
Lee LJohn was AWESOME! He called me 3x to be sure that I knew my pick up location had changed. Very professional, very pleasant and personable and quick to be sure I was getting what I needed. If I have to rent again you can be sure this will be the place I come to. Thank you John!
sheryl kI wish I did not have to drive so far to pick up the trailer. It's hard to believe there isn't one in a town the size of Springfield il.
Robert HUhaul sucks and is garbage will never use this company again.
anthony mSo nice to have U-Haul dealer on East side of Decatur. Creekmur is a class act!
STEVE RJOHN & HIS CREW DO AN OUTSTANDING JOB, DON'T LET THEM LEAVE THE NETWORK, WE RENT FROM CREEKMUR RATHER THAN THE K-MART CENTER.
REBECCA LNothing they are doing great. Just keep doing what you're doing. Thank you
cindy hMake sure you check the inside of the truck....a previous user left a utility truck in the back and it wasn't noticed until we got home. Fortunately, we were able to take it to a local UHAUL dealer to return it as we didn't need it or have room to transport it. The person we worked with was very helpful.
James RThe person was very helpful and nice. Thanks!
Rayna KAll good...dependable renter.
Michael AHAPPY TO HAVE CREEKMUR U-HAUL IN THE NEIGHBORHOOD - BRIAN
BRIAN MMr John is friendly and a wonderful U-Haul location. Hope he remains with U-haul. We have used Creekmur several times. Very convenient!
GREG MExtra high quality service. Location staff called to advise of drop off hours day ahead. Very helpful and pleasant staff.
Matt DVery smooth going in device at pick up and dropping off
Cindy JCustomer service and courtesy was outstanding.
Doug RGive John a raise!
william sCheck the vehicle doors for ice especially after a snow. The lift gate was hard to open after cold and icy conditions.
CARL WReadily available drop box
Eric RJohn was great to work with. They had it ready to go and were very helpful and friendly. Totally worth the money to keep your items all together and from getting wet!
MICHELLE EVery easy to work with and very fair pricing.
STEVE HI had an unfortunate situation of having creamated remains left in my vehicle from the previous renter..it was all handled as well as to be expected but i felt awful for the people before me and their loved one and also uncomfortable with having to deal with that stress and responsibility.
DEVON BJohn at Creekmur was excellent and very helpful. I had a hitch issue and he called the store in Decatur and had it set up for me to go pick up what I needed. The distribution store in Decatur was TERRIBLE. The woman who manages that store is rude, did not help, claimed she didn't know what I was talking about, no one had called, I asked what I needed and her response was "I can't tell you what to buy". I then had to call John back, he helped me over the phone with what I needed. The woman at the store was very very rude and if that was the first place I had gone I would never ever recommend Uhaul to anyone. John at Creekmur is exactly the type of people you want representing Uhaul.
Marilyn DOwner was accommodating and concerned when it appeared the truck might not be returned by the time I needed it. He called the people using the truck and they returned the truck for me to use!
Elizabeth RVery good experience
Bob MService was great and staff were very helpful. One issue on the drive with the tie-down straps for car transport - one set of straps failed. Luckily the other set held well throughout the trip. A more careful inspection by the staff here could have corrected this situation.
LAURIE G