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JENNIFER M
Customer Reviews for Crestwood Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect! The gentleman that helped us was very nice and helpful!
GREGORY BEntire process was easy and the gentleman that helped us hookup the trailer at pickup and return was great. We really appreciated how easy it was during the busy time of moving!
Cheri GEverything went really well. Love the online pickup and return.
Nathan SRecommend they check the vehicles when returned and before renting!!
PAUL OReplace shocks
GARY TThey were wonderful. Very easy to do even let me extend my rental time no hassle. Customer service was excellent 10/10
CASIE CWe have rented from here several times and Have had a good deal each time
SCOTT Wgreat service. did appear that the truck had been smoked in recently which was an unpleasant smell.
JASON MWe used the app to return truck. Did not see anyone
BETTY MFriendly employees, fast, helpful, plus a clean trailer inside and out
GEORGE HMake the business more visible from 146.
MICHAEL AThe pricing was very pricey! We had 3 different quotes, we didn’t get any free miles. We were charged all miles. I have moved a lot and never paid over $100. Very disappointing.
EDWARD WIdk the truck got checked in with too many miles out and I got charged $75 extra on miles when I literally mapped it out. I'm calling corporate to fix this
Jacob KGood customer service Very friendly
RAUL MFloor mats were dirty prior to me using that unit. After returned in the same condition with 8 miles used. I paid $55.95 for 3 hours and 15 miles. I was back in 2 hours and 8 miles. I got an extra charge of $47.82, after I returned vehicle. So I’d said my experience was poor and I’d like the $47.82 refunded.
DAKOTA WThe person who helped us get the truck was very nice and efficient.
BRADLEY BAwesome experience
TRAVIS JOffice was well staffed and very friendly and helpful to me in picking up the trailer.
ROBERT BHonest and prompt service. Thank you
ALEXANDER Lthey were efficient and helpful.
MARK EThe cab had a bunch of trash in it. I cleaned it and the back so it was fine. Was told the truck was full at pick up and to bring it back full. I had to put in nearly 9 gallons when I filled it up prior to drop off, and i only went 16 miles for our whole trip, so either it got less than 2 miles per gallon, or it wasn't full at pickup, so i dont think i should have had to pay them to fill it. But it's OK. The location had the equipment I needed, so it was clean and full for the next person.
CHRISTOPHER WI had no problems. Excellent help with pickup and drop.
BRYAN DLocation is in a laundromat which
WARNER BAlways friendly and responsive!
JEFFREY MOwner and son are very nice
Todd SThey were great. We needed the truck longer & I apologize for the late reply. I was not with the truck but my son was. He overslept & I so apologize for that. Then with all the rain it was hard for him to load the truck.
JOHNATHAN PGreat customer service, friendly
SCOTT VTruck was clean but rode rough. Needs a tune up.
DAVID WExcellent experience renting a 5x8 enclosed trailer for 6 days!
THEODORE GAgain, the manager was excellent.
DON Dhelpful friendly staff who cared!!!
JAMES DCharged me 16 for a gas fee when I put gas back where it was .. put 10 $ in the tank only drove 20 miles
CARLOS PFriendly folks and willing to help.
DANIEL HTutorial on how to turn on the vehicle should be posted on vehicle.
STEPHEN AWould be nice to know that the pick up can be 20 miles away from the requested pick up location.
scott sIt's a nice, family-run business. They helped get me hooked up and on my way quickly. The area where they keep everything is nice and open for easy access. I will definitely use this location again for any truck or trailer rental needs and recommend it to friends with similar needs.
David CThe lady who signed me in was awesome !
Arville DVery easy drop off for truck rental. Parking lot was large and easy to maneuver. Parking spots are very obviously labeled. Staff was friendly and helpful!
Meagan WThe inside of the truck was dirty, the cup holders were gummy and had drips coming out of them. The floor was dirty and had spills. The truck had bad alignment, bad brakes, at the beginning of our journey it was grinding when it shifted, at the end of our journey the rpms were going very high and the truck wasn’t shifting. It was running on the hot side. When I called, I was told that couldn’t be because it had just been serviced and to bring it back. It would be nice if U-Haul cleaned the trucks between customers and made sure they were safe for driving before renting them out. Thank goodness I wasn’t going far.
Erin LThe location just felt a little sketch
DAGMAR LGreat customer service
Stephen LNo improvement needed. Personnel were friendly and took care of transactions efficiently.
Michael MEasy pickup, fast, and friendly and knowledgeable staff
Michael PI couldn’t get the app to work for drop off, so the gentleman did it for us. He was kind and pretty quick with it. I’m glad this was an option for us to drop off to.
Angel BGood place to drop a truck, but pass right by another UHAUL store 1 mile from my house, does not make sense why I have to travel 15 miles instead of 1 mile to drop the truck.
Gary TTrailer need a stand. Too heavy to lift without assistance.
christopher bThis location is in a laundromat with a lot going on but we still had great service.
Charles B