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Tamara W
Customer Reviews for Cricket On The Hearth Staging & Design
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Way way too much money for what I got
Jayden BExtremely professionals, helpful and I would recommend their moving team 100%. Awesome service from Nichole and everyone in the office. Thank you ladies and gentlemen for helping us this weekend. Gabriela
Gabriela NIt met all of my expectations. Dependable equipment and friendly service.
ROBERT DWill definitely get another truck from here.
Diondrez CChecking for cleanliness. The truck was filthy on the inside, with several plastic bottles left behind the drivers seat. Checking in on the app was slow, and didn’t function properly. It took me an hour to pick up the truck. ( which included being on hold with customer service for almost 25 minutes). If I need U-Haul again, I definitely not do it remotely using the app.
Yvonne Bi Dropped off after hours so i don't know how the personnel was.I can not recommend at this time.
ROMEIRA FWe had a very good experience
JOANN MThe cab of the truck and the back hauling area were dirty and trash left in it from whoever rented before us. Gentleman at the location was very nice and helpful.
Jeffrey DVery pleasant to work with
JIm SI won’t go anywhere else to rent a UHaul from now on. Staff there are very helpful!
Monica WTruck was very dirty when recieved they did sweep it out but it took my time. Over charged on gas I went 15 miles and was charged 7 gal $30. A big uhaul truck blocking the way in.
Dmitriy YEasy and friendly place
Bidur AMake sure the truck inside is clean I don’t smoke there were ashes all in there
CASSANDRA QBetter sound system in truck
Randy RLocation was good. Ver convenient
Joshua WConvenient location for drop off.
Freddy GThe facility was easy to find. The drop off was seamless. Everyone was helpful and friendly. We would highly recommend to others.
Peter KBest place to go
RANDALL GI was overcharged for fuel. My total trip was nine miles. The gas gauge didn’t even move! I was charged for THREE gallons of fuel, almost $15.00. I thought that was a dishonest charge.
Thomas BThe vendor was not well-versed with the equipment check out process. After 15 minutes of trial and error, the truck was identified. It was not the best. It was old, did not run that well, super uncomfortable to drive, the driver door seal leaked in the rain, and it was just overall in bad shape. The cab was filthy with cigarette ashes in the cup holders and a persistent residue on everything. Despite having a nicer newer model at the site, with great reluctance, I took the old truck. I’ve had better experiences but I’ve also had worse. The truck condition is not the fault of the vendor. They’re providing what UHaul gives them. However, knowing the condition of that equipment ahead of time would allow for adjustments if the customer requested something a bit nicer.
Eric LI ordered moving pads and they weren't in the truck but was charged for them. I had to pick up the truck at a different location. The check-in process was a pain.
Christine M