PESIMO SERVICIO. Me cambiaron el lugar de recogida un dia antes, cuando fui a retirarlo no habia nadie para darme las llaves del camion que rente, estuve una hora y media para poder llevarmelo y encima me dieron uno mas pequeño que el que rente, por ende tuve que hacer mas viajes para poder cargar todo lo de mi mudanza. El servicio al cliente por telefono muy malo y lento. Me derivaron de una persona a otra. PESIMO SERVICIO Y NO LO RECOMIENDO
Nelson C
Customer Reviews for Crisp & Clean Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer first time customer could have been smoother.
Johnnie FGREAT LOCATION OWNER AVAILABLE ALWAYS FOR ANY QUESTIONS.
Alfonso CThe car was dirty, full of trash inside, without gas, I left the vehicle as I found it and they charged me an excessive amount.
Rodrigo MThe location used remote call-in, with codes, to release the key to the truck. There were no live personnel who could do anything. It was VERY difficult to hear in a busy car wash with vacuums and other equipment running. The truck itself was damaged and there was no one to talk to about it. The front bumper and fender were mangled, and the fender rubbed the left front tire, cutting it. We pulled the fender out as much as we could and there was no alternative but to take it and I hoped that it wouldn't have a blow-out. The truck had less than the required 1/4th tank of gas (67 mi to empty). The truck bed had all sorts of litter, fencing wires, and pieces of lumber left in it, which we had to throw out.
Greg HVery easy and quick, customer service was excellent
ADALBERTO RBug infested ,
Kendra GThe service provided by Crisp & Clean Carwash was professional and exceeded my expectations. I will rent from this dealer again.
Rachelle MThe truck we pre rented was not available
Maria PVery helpful and nice people
Royce WProcess was very easy and fast
DeAngelo JThe best location I had before Cheva the best person , amazing , educated and your employee great person. Very grateful I have support from this place . Cheva is amazing person. Please everybody this place are the best , believe me . Thanks
Andrea SOwner answer late then pick time after pre charging me more mile as well as early than my actual pick up time
Fritz FHe is a scammer
Karen MIt was ashes everywhere
James TKeep doing what you are doing…no improvements needed..
Tracey LWe did not get a code for the keys and had to wait an hour to change truck, the delay really made me upset and had to reorganize everything.
Rodrigo RThe office was closed at 11am. When I call, the manager told me to drop the keys inside the dropping box. I told him what about the receiving inspection, he said just take a picture of the gas indicator. It was completely full. Now I just receive an invoice for gas for $25. I have the picture and video of how I returned the truck.
Julio CThe truck had a huge hole in the roof and it was raining. Why would U-Haul allow for this to be rented at any location?
Anthony CSin ninguna razón me cobraron 42 dolares más,entregue el camión limpio,tanque lleno y a tiempo,es una vergüenza que cobren ese dinero sin razón aparente
Antonio mClements was above and beyond. Flexible and very convenient location and service. I am extremely satisfied with my experience there.
Jose V2 of the items I requested and payed (furniture dolly and pads) were not in the truck. Beyond that , everything else was smooth.
Eduardo MGood Service. Manager always answers phone calls.
Chevas cNothing, service was great as was customer service.
Richard JThis location is terrible. There’s a sign to call and the phone was disconnected. No one showed up into the small office. There was no one to ask questions. The cabin of the U-Haul was dirty. Someone had smoked in the cabin and it had not been cleaned. Found ashes and a full intact cigarette. Terrible location. Will not this location again!
Mauricio TAmazing and prompt service. This guys really know how to make a business successful! Awesome, I am very thankful.
Ricardo AEquipment had roaches in the storage space, not ideal for moving… service was slow at best. The vehicle had to be jump started before I even got started driving it and the extra fees really add up. Would’ve liked a nicer vehicle and service for the price.
Jean TNot the best area or demographic. Poor customer service, unorganized, tried to overcharge me for something I didn’t request until I disputed it and they lowered the price. No I’m person help, you have to call number when you get there, long wait time and just overall ghetto location.
Melissa RKeep up the good fast work!
Chantese BGreat Service
Humberto VThe Crisp And Clean Personnel need to be available when their schedule says they are, for multiple reservations for both drop off and pickup I had issues communicating with them. On one occasion, when I finally got a call back, I was told to wait another hour and a half because he was running an errand. Long story short he ended up going back and forth with me over the phone about the process for another hour until he realized what he had failed to do on his end in the system then finally processed it. Even with all the time delays amounting to a total of around 3 hours waiting in his location I still never met the guy.
michael rThe location was unattended, no parking, no visible uHaul signage, hard to find and a deal breaker if I have to go there again!!
Stanley FThat location need to have more order and costumer services. This time i wait more than 45min to take the keys of the truck because they didn't left at the lock box and the office was close no one there. And the truck inside was full of dirty, i have to clean before the move.
Alesy DExcellent service.
WILLIAM TActually have a presentable store and someone actually working there and not on the phone
PEDRO MJust need a little more space to hook trailers up. Personnel were very helpful and went above and beyond with my paperwork and reservations. Definitley recommend.
PAUL CGot to location and couldn’t get ahold of rep. Also charged more and had to pay more because I was delayed by an hour getting the uhaul Contacted rep for final invoice and issues and was ignored.Will never use that location again
Alvanell DThe owner was very helpful and the service was quick and easy.
Micheal DThe check in was awful, no one was there to check the truck out, was told to call a number, called and called, finally got someone who told me they would rent the truck over the phone, once they told me where to get the keys they informed me that the truck was loud, that was an understatement, I felt like I was going to break down at any second. The truck was dirty and old. I was in desperate need or I would have cancelled. The renter did apologize for the service but it was a really awful truck.
Tmara gGreat people! Very helpful!
Davidson DNot the best area. A lot crime happening in that neighborhood. Renting this truck and using the online service was definitely good and convenient
William TI was very happy with my experience, since the moment I called Uhaul the Representative was very polite and had listen to my needs , I need a location close to my home and I got the best location. Truck was ready for me, drop location was the same which it worked out perfectly for me. I was very happy with the Costumer service provided by the Sales person in the location. Very helpful and very respectful. Highly recommended this location.
CHARLENE RNot much. Was all good.
JorgeL HHorrible customer service, everything was over the phone and the owner had an attitude and no patience at all.
CARLOS HJust fix the lighter input to be able to charge the phone for gps use .
Yahdel HJust a little dirty inside the driver cabin but other than that all was good. No issues
ANTHONY COutstanding service, was polite and informative.
Frank RThe owner tried to rob me!!!! I ran out of that place!
DAYTON AI’m waiting for a response back from management regarding my contrast with them and the overcharge for gas when the truck was returned with the same gas amount.
Adrianna GOvercharged me for a day and gave me a difficult time about issuing my refund. Refund was not issued. Truck was dirty with stuff inside. I had to throw it away myself.
Lazaro AThey location was great, clean, and helpful. Thanks U-Haul!
renate aCustomer service was HORRIBLE. the agent actually said and I quote. Do you want the truck or not. All via phone bc he was too lazy to be in office. This location has no business representing uhaul.
Andres RGreat Customer Service
Dominic PWe were missing the brake light ext. Called them and he came out and gave us the extension. Great Service!
Frank MNone at this time.
Beverly KNothing to improve. the best place to rent
Leonilo D