Customer Reviews for Criswell Service
(U-Haul Neighborhood Dealer)

168 reviews

129 S Green Ave   Purcell, OK 73080

(405) 527-9429

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 527-9429

129 S Green Ave
Purcell, OK 73080

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Barbara T. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
3.0

Business not open at drop off .

Debbie C. 
Rating:
5.0

Great place to do business

Terry E. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

They were very helpful and friendly checking me out.

DOUGLAS N. 
Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
3.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

They were very helpful. Just needed more trucks to choose from.

PATRICK T. 
Rating:
5.0

The person that answered the phone was polite. The people at the store were helpful and friendly. The equipment was clean and well cared for. I will definitely recommend Crisswell's and plan on going back for other services. I am very happy with my experience.

lorie M. 
Rating:
5.0

They were very friendly and helpful every time I talked to them. Also, open on Saturday morning which was very helpful.

SUSAN W. 
Rating:
3.0

Customer did not leave a comment.

Laurie L. 
Rating:
5.0

nothing

chuck S. 
Rating:
5.0

Customer did not leave a comment.

kevin H. 
Rating:
5.0

Really nice friendly guys!

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Abbigail C. 
Rating:
4.0

True professionals and experienced staff.

Jorge E. 
Rating:
5.0

Criswells is literally THE BESTi n the business! I rent from UHAUL a lot and these guys really do your brand proud!!!

JUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

Lynda B. 
Rating:
5.0

Owner Brandon went above and beyond to help me rent my truck to go one way to Dallas, TX. He was patient and knew how anxious I was to drive that he went out with me and started truck, went over all the bells and whistles INCLUDING OPENING BACK AND BRINGING OUT THE RAMP AND HOW TO PUT IT BACK. He also made sure I got the best deal for my money. I am very thankful for how he treated this old lady with much respect! Well done.

Lea Ann S. 
Rating:
5.0

Those guys are great!

Abbi C. 
Rating:
5.0

Customer did not leave a comment.

Eugenio O. 
Rating:
5.0

It was awesome....no need to make any changes.. people are great here

TRACY M. 
Rating:
5.0

Customer did not leave a comment.

Christi P. 
Rating:
5.0

Super fast and easy! Thank you so much!!

BRIANA H. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

D'Angelo G. 
Rating:
5.0

They were awesome they were quick efficient And kind

daryl G. 
Rating:
5.0

Criswell's is a wonderful business to deal with. Will most definitely continue to do business with them in the future..

bridgett L. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Very nice and professional would recommend and will use again

RONNIE B. 
Rating:
5.0

Great folks to deal with. Awesome.

David H. 
Rating:
5.0

Absolutely the nicest and friendliest people I have ever had the privilege of meeting! Will certainly recommend them to my friends and family who move!

Debra G. 
Rating:
5.0

Customer did not leave a comment.

Cecil S. 
Rating:
5.0

Customer did not leave a comment.

kevin H. 
Rating:
4.0

Missing tail light off tow dolly, but I understand they don't do the maintenance on them. Friendly and helpful though

Timothy N. 
Rating:
5.0

Couldn't have been more pleased with my experience doing business with Criswell

BOB H. 
Rating:
4.0

Easy pickup and drop off.

Mike B. 
Rating:
5.0

The gentleman that served us was very courteous, personable and informative. He was extremely thorough.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

They knew I was coming. But had nothing ready. Waited on them to get it Togo.

WILLIAM B. 
Rating:
5.0

Your service is great. I can't see any room for improvement.

Thomas P. 
Rating:
5.0

Great location. Good people.

tim R. 
Rating:
5.0

Incredibly helpful and appreciate the high level of service provided!

Ashley E. 
Rating:
5.0

No improvements needed. Friendliest staff at any UHaul location Ive ever been to!!

DAVID E. 
Rating:
5.0

pulls 4 ton box trucks like a champ. would recommend

Adam B. 
Rating:
5.0

👍🏾

Ruben L. 
Rating:
1.0

Check all tires

nanaette F. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Folks were very cordial and helpful. It was around lunch time and folks were busy which caused me to wait on the young man as he helped other customers while getting me set up. Very good people and would surely use them again.

ROY S. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
3.0

Customer did not leave a comment.

Emily and DALTON F. 
Rating:
2.0

Customer service needs improvement at this location. We were caught in traffic and called several hours in advance with an ETA. We were told that we had to be there by 5:15P, we made it by 5:14P and no one was there. The next day we were charged a 2nd day fee. We literally had to prove that we made it by that time by showing the manager a photo of the drop off. Needless to say we won't rent there again.

Shad B. 
Rating:
5.0

Customer did not leave a comment.

cody G. 
Rating:
1.0

Arrived at 9:15 to pickup a 26' with an online pickup. Finally left lot at 10:41. Spent most of this time on the phone with customer service. After getting everything completed on the app I was told to get the key from lock box 1 with the code that they provided me. Opened box and no key. Back on the phone again with customer service. No one could provide me with a code to check box 2. Said I would have to talk to Reservations but they were coming in late due to it being a holiday. Finally talked to Reservations and got code to box 2 which had the key. Very frustrating experience.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

janet T. 
Rating:
2.0

For starters, the customer service rep was not wearing a mask. It took him over 35 minutes to navigate the computer system and collect our information. We were the only customers in the building from the beginning to the end of the transaction. The contract was printed in such small print that I needed a magnifying glass to read it. The guy was nice. But I have never had to wait this long with Uhaul to complete such a simple transaction. I would never go to that location again.

COURTNEY L. 
Rating:
4.0

Thanks.

William A. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

NA

Marissa S. 
Rating:
5.0

Very friendly and service oriented. Brandon was very helpful.

alan M. 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
5.0

Truck was the cleanest truck we have ever gotten from uhaul.

roger G. 
Rating:
5.0

Excellent

Melissa M. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

The app didn't work (online check in), so when we tried to drop it off on Sunday afternoon, we were not able to. The part that wasn't working was the photo attachment. Every time we would click it, it would take us to a black screen that had the camera settings showing, but it would not take a picture. We reloaded several times. There was no place to add a photo from the photo album, so we had to drop it off Monday morning when we got there. When we tried to change the location on Saturday night, because we had issues with our storage unit. We called our original drop off location, and they were unable to help. Then, we called the general customer service line. The wait was over 20 minutes. The first time we got through, the representative said they would help, but then put us on hold and eventually the call kicked us back out to the main menu again for the customer service. We waited another 30 minutes on the phone waiting for a rep. The second rep gave us the scheduling number and told us that they were unsure if they would be able to change the drop off location, but that we would have to call the next morning at 9 am. It would have been nice to be able to change that on the online platform. Or if we had the scheduling number to begin with. We would have been able to call that number first if we knew that was the number and get the change done before they closed for the day. On Sunday, the representative at scheduling was super helpful and got it changed quickly and efficiently, no hold time, which was nice.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Lauro P. 
Rating:
5.0

Customer did not leave a comment.

RaDonna R. 
Rating:
5.0

The owner is a nice guy and I would recommend his Uhaul shop to anyone around.

Ty D. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH F. 
Rating:
4.0

Customer did not leave a comment.

Will D. 
Rating:
5.0

Itemized receipt of all charges, not just a final bill statement.

bill H. 
Rating:
5.0

Customer did not leave a comment.

Katelynn M. 
Rating:
5.0

Very helpful young man at the counter. The place is a mess but that didn't effect the experience we had with the Uhaul drop off

John S. 
Rating:
3.0

Customer did not leave a comment.

Dustin F. 
Rating:
5.0

Brandon does an excellent job.

Ricky M. 
Rating:
5.0

Customer did not leave a comment.

Vince B. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Sue H. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

The men at Criswell's were so helpful and kind. They have everything you need to make moving easier.

ANITA S. 
Rating:
5.0

Customer did not leave a comment.

Than M. 
Rating:
5.0

Customer did not leave a comment.

Kyla W. 
Rating:
3.0

It was late and very dark. Uhaul web site was not working when we were dropping off the truck.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Cathi B. 
Rating:
5.0

Best service ever!

Cindy R. 
Rating:
5.0

Excellent service at pickup site.

Stephen D. 
Rating:
5.0

See above.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

Deborah F. 
Rating:
5.0

Customer did not leave a comment.

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

Debbie T. 
Rating:
1.0

Bring back filling out paper work

Tim M. 
Rating:
5.0

guy was great, smooth pickup

Steven R. 
Rating:
5.0

Very courteous very helpful very appreciative

tim R. 
No reviews have been submitted for this location.

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