Customer Reviews for Criswell Service
(U-Haul Neighborhood Dealer)

133 reviews

129 S Green Ave   Purcell, OK 73080

(405) 527-9429

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 527-9429

129 S Green Ave
Purcell, OK 73080

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

kevin H. 
Rating:
4.0

Missing tail light off tow dolly, but I understand they don't do the maintenance on them. Friendly and helpful though

Timothy N. 
Rating:
5.0

Couldn't have been more pleased with my experience doing business with Criswell

BOB H. 
Rating:
4.0

Easy pickup and drop off.

Mike B. 
Rating:
5.0

The gentleman that served us was very courteous, personable and informative. He was extremely thorough.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

They knew I was coming. But had nothing ready. Waited on them to get it Togo.

WILLIAM B. 
Rating:
5.0

Your service is great. I can't see any room for improvement.

Thomas P. 
Rating:
5.0

Great location. Good people.

tim R. 
Rating:
5.0

Incredibly helpful and appreciate the high level of service provided!

Ashley E. 
Rating:
5.0

No improvements needed. Friendliest staff at any UHaul location Ive ever been to!!

DAVID E. 
Rating:
5.0

pulls 4 ton box trucks like a champ. would recommend

Adam B. 
Rating:
5.0

👍🏾

Ruben L. 
Rating:
1.0

Check all tires

nanaette F. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Folks were very cordial and helpful. It was around lunch time and folks were busy which caused me to wait on the young man as he helped other customers while getting me set up. Very good people and would surely use them again.

ROY S. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
3.0

Customer did not leave a comment.

Emily and DALTON F. 
Rating:
2.0

Customer service needs improvement at this location. We were caught in traffic and called several hours in advance with an ETA. We were told that we had to be there by 5:15P, we made it by 5:14P and no one was there. The next day we were charged a 2nd day fee. We literally had to prove that we made it by that time by showing the manager a photo of the drop off. Needless to say we won't rent there again.

Shad B. 
Rating:
5.0

Customer did not leave a comment.

cody G. 
Rating:
1.0

Arrived at 9:15 to pickup a 26' with an online pickup. Finally left lot at 10:41. Spent most of this time on the phone with customer service. After getting everything completed on the app I was told to get the key from lock box 1 with the code that they provided me. Opened box and no key. Back on the phone again with customer service. No one could provide me with a code to check box 2. Said I would have to talk to Reservations but they were coming in late due to it being a holiday. Finally talked to Reservations and got code to box 2 which had the key. Very frustrating experience.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

janet T. 
Rating:
2.0

For starters, the customer service rep was not wearing a mask. It took him over 35 minutes to navigate the computer system and collect our information. We were the only customers in the building from the beginning to the end of the transaction. The contract was printed in such small print that I needed a magnifying glass to read it. The guy was nice. But I have never had to wait this long with Uhaul to complete such a simple transaction. I would never go to that location again.

COURTNEY L. 
Rating:
4.0

Thanks.

William A. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

NA

Marissa S. 
Rating:
5.0

Very friendly and service oriented. Brandon was very helpful.

alan M. 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
5.0

Truck was the cleanest truck we have ever gotten from uhaul.

roger G. 
Rating:
5.0

Excellent

Melissa M. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

The app didn't work (online check in), so when we tried to drop it off on Sunday afternoon, we were not able to. The part that wasn't working was the photo attachment. Every time we would click it, it would take us to a black screen that had the camera settings showing, but it would not take a picture. We reloaded several times. There was no place to add a photo from the photo album, so we had to drop it off Monday morning when we got there. When we tried to change the location on Saturday night, because we had issues with our storage unit. We called our original drop off location, and they were unable to help. Then, we called the general customer service line. The wait was over 20 minutes. The first time we got through, the representative said they would help, but then put us on hold and eventually the call kicked us back out to the main menu again for the customer service. We waited another 30 minutes on the phone waiting for a rep. The second rep gave us the scheduling number and told us that they were unsure if they would be able to change the drop off location, but that we would have to call the next morning at 9 am. It would have been nice to be able to change that on the online platform. Or if we had the scheduling number to begin with. We would have been able to call that number first if we knew that was the number and get the change done before they closed for the day. On Sunday, the representative at scheduling was super helpful and got it changed quickly and efficiently, no hold time, which was nice.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Lauro P. 
Rating:
5.0

Customer did not leave a comment.

RaDonna R. 
Rating:
5.0

The owner is a nice guy and I would recommend his Uhaul shop to anyone around.

Ty D. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH F. 
Rating:
4.0

Customer did not leave a comment.

Will D. 
Rating:
5.0

Itemized receipt of all charges, not just a final bill statement.

bill H. 
Rating:
5.0

Customer did not leave a comment.

Katelynn M. 
Rating:
5.0

Very helpful young man at the counter. The place is a mess but that didn't effect the experience we had with the Uhaul drop off

John S. 
Rating:
3.0

Customer did not leave a comment.

Dustin F. 
Rating:
5.0

Brandon does an excellent job.

Ricky M. 
Rating:
5.0

Customer did not leave a comment.

Vince B. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Sue H. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

The men at Criswell's were so helpful and kind. They have everything you need to make moving easier.

ANITA S. 
Rating:
5.0

Customer did not leave a comment.

Than M. 
Rating:
5.0

Customer did not leave a comment.

Kyla W. 
Rating:
3.0

It was late and very dark. Uhaul web site was not working when we were dropping off the truck.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Cathi B. 
Rating:
5.0

Best service ever!

Cindy R. 
Rating:
5.0

Excellent service at pickup site.

Stephen D. 
Rating:
5.0

See above.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

Deborah F. 
Rating:
5.0

Customer did not leave a comment.

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

Debbie T. 
Rating:
1.0

Bring back filling out paper work

Tim M. 
Rating:
5.0

guy was great, smooth pickup

Steven R. 
Rating:
5.0

Very courteous very helpful very appreciative

tim R. 
Rating:
5.0

Customer did not leave a comment.

Meredith S. 
Rating:
5.0

Everything was good I just don't know why am being charged another $39.60 when we had the truck until the 14th but we turned it on the 12th could you please let me know Thank you La Vona Moulton phone number 480-276-5338

lavona M. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Brandon was great. Made everything super easy!

jessica O. 
Rating:
3.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

bryson A. 
Rating:
4.0

Customer did not leave a comment.

Emmanuel B. 
Rating:
5.0

Super friendly and well organized facility

Careena L. 
Rating:
1.0

We clean it still next day they charged $30 for service and even we not get clean We clean tailer before and after used still we paid extra service charges

Sagar K. 
Rating:
5.0

Great customer service!!

careena L. 
Rating:
3.0

Customer did not leave a comment.

matthew P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Kory T. 
Rating:
2.0

Very friendly when I entered but some guys showed up and the attention went to them with jokes, laughter while I was left standing there waiting for my receipt. I finally had to ask for it. He was very brusk at that point, ripped the receipt out and said here you go. Thanks.

Kathy L. 
Rating:
3.0

Customer did not leave a comment.

Sarah B. 
Rating:
4.0

Great people. Clean area.

Casey C. 
Rating:
5.0

Very helpful and friendly Excellent

Wayne B. 
Rating:
3.0

When I booked the u haul I was not told there would be another pick up area. So we drove an extra hour to get it! Then when we got back to load there was no ramp! We are 70 years old and had a terrible time getting up in the truck. Then the drop off place in Bartlesville, Coles, had no lock box. Very poor. I was not happy about any of this!

linda B. 
Rating:
4.0

Nothing. He did great and we've used him before.

David D. 
Rating:
5.0

Customer did not leave a comment.

amanda W. 
Rating:
5.0

Customer did not leave a comment.

Mitchell R. 
Rating:
5.0

The entire transaction was absolutely fantactic.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Lynne Z. 
Rating:
5.0

Gas tank being full would have been great

Ilodia B. 
Rating:
5.0

Customer did not leave a comment.

Jan K. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Mitchell R. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Than M. 
Rating:
5.0

The ramp on our 26' truck was extremely short. That made it difficult to get the heavy appliances up in there and dangerous.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Cari V. 
Rating:
5.0

Would highly recommend the washer fluid levels be checked on all trucks. Have used U-Haul in the past all over the U.S. and the trucks never have washer fluid.

bridget L. 
Rating:
5.0

Customer did not leave a comment.

brittany C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top