Laura was friendly, made the process very easy and was great to work with
JOSEPH D
Customer Reviews for Crittenden Cattle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was one of the best, the owner was nice and pleasant. I really appreciate her beautiful customer service, this day in time it a gem to find someone like this. I would recommend this place to all.
belecia mCollect payment the exact day of return instead of waiting a week or two later and stop overcharging for mileage we took pictures of mileage and gas before and after and on the receipt that was emailed to me shows different mileage on day of pick up and after I called them on it and sent them pictures they called and said they were trying to charge for an extra day that I didn’t have it and they were going to get it fixed but it still hasn’t been fixed so that’s really annoying especially when my bank account has been charged twice for two different prices and then one of the charges was returned and the second charge is no where what the payment is, that’s really frustrating and so that itself makes me not want to use U-Haul at all anymore
Kathy MDealer was a pleasure to work with.
Sara WOwner is super nice and works with you!!
tosha mHad to drop off with no one there. I was concerned whether I’d be able to lift the trailer off the hitch, but I did. Everything was okay.
GAYE EEasy to work with.
BOYKIN Lvery friendly and helpful, we have dropped off here before, and the service is always great!!
WILLIAM FExcellent Service!! Keep up the great work!!
Charles rPlenty of room to get hooked up and get in and out of lot. Trailer was clean and ready to go.
Richard Sdrop off location was a field with a drop box. Cell service was not great so drop off was a long process that was unacceptable. This caused serious frustration and delays to my day.
James NAs far as pickup location it was a two hour round trip from location I chose as desired pickup. This meant that I had to pick up trailer much earlier than requested. Person at pick up location was very nice and helpful. No issues with service at this location. Picking it up earlier moved my drop off time earlier which I was not able to meet. This ended up costing me $39 for extra days rental. This is unsatisfactory to me. I hate that I have to rate a location below average cause scheduling made me drive two extra hours and use much more fuel to get equipment. My displeasure is with U-Haul and not the location management!!
THOMAS C2 hours away from original reservation location. Have equipment ready and available at the original location on reservation !!!
Sarah GKeep the same smile and energy
OBrien MWry friendly
sherry rThe woman I met was very nice and very convenient rental. She was on time and it was a pleasure renting from her I highly recommend this location
Melinda cAmazing customer service! Quick and easy rental
Lydia WAwesome experience, very nice and helpful
Michael BGreat customer service. Pick up was fast and easy as well as return. Thank you Lura for a nice experience ♥️
Tamara WBest EVER experience at a Uhaul place. Will make this my favorite pick up/ drop off point from now on. 20 miles out of my way and still worth the travel time.
Gregory Gleave hand trucks in each vehicle.. if stolen charge persons card. if customer pays in cash they must have a form of bank account info to rent so extra charges can be made like "a stolen hand truck". just a thought thanks.
Phillup WI was treated with absolutely no respect and not told the truth from the beginning the U-Haul representative could not even hook the trailer to my vehicle. Attempted to make contact four times to try to make rental agreement right with no avail. This was a terrible experience.I could go on and on but I know it would do no good
Keith MMake sure that the customer understand not all drop off location will be able to refund your deposit. Then you will have to wait on your refund in the mail. So if you really need that deposit money like we desperately did to take care of expenses we had we found out we had to wait for them to mail it to us and we still haven't received it as of this date 10/12/2023.
Gerald FVery easy to work with, was able to accommodate our pick up time as well as return.
keith m