Customer Reviews for Crockers Lockers
(U-Haul Neighborhood Dealer)

992 reviews

991 Beck Av   Fairfield, CA 94533
( and I 80 on ramp)

(707) 438-2894

Location Hours

  • Mon-Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(707) 438-2894

991 Beck Av
Fairfield, CA 94533
( and I 80 on ramp)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PERCY S. 
Rating:
5.0

Customer did not leave a comment.

jose A. 
Rating:
5.0

Customer did not leave a comment.

DMESHA B. 
Rating:
4.0

Customer did not leave a comment.

mohammad S. 
Rating:
5.0

Perfect location...just down the street from Home Depot.

Brenda E. 
Rating:
5.0

Best customer service ever they are well recommended to rent a uhaul or storage

Joseph W. 
Rating:
1.0

Customer did not leave a comment.

solomon W. 
Rating:
3.0

Customer did not leave a comment.

Patricia C. 
Rating:
1.0

Office staff was rude and not professional. Office smelled like smoke.

Karl U. 
Rating:
5.0

The best location!

Ilia C. 
Rating:
1.0

Very unfriendly. I would not recommend anyone going to this location

Santino P. 
Rating:
5.0

Customer did not leave a comment.

LUIS E. 
Rating:
5.0

Customer did not leave a comment.

WEST S. 
Rating:
5.0

Customer did not leave a comment.

Vanessa G. 
Rating:
4.0

Customer did not leave a comment.

Bernie E. 
Rating:
3.0

Customer did not leave a comment.

TREVOR R. 
Rating:
2.0

Rig was old. Brakes were squealing. Not the friendliest of places.

ESTEBAN A. 
Rating:
5.0

Customer did not leave a comment.

GAIL P. 
Rating:
5.0

Customer did not leave a comment.

CRIS D. 
Rating:
5.0

I love my service

ARBELLA C. 
Rating:
1.0

I have been told to drop the equipment at any location but it looks I was given wrong info. I dropped the truck first at Tustin location but I was directed to go to Westminster location. Also Tustin location took my dolly so I had to go back the next day to take it to Westminster location. In a nut shell, I had to drive 4 times to check out and return my equipment.

Yazab A. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
4.0

First vehicle (10 ft) the roof leaked and it took the uhaul team about an hour to find a replacement. Great job'

Edward P. 
Rating:
5.0

Nothing. Everything was excellent!

Albert C. 
Rating:
5.0

Customer did not leave a comment.

ANNA C. 
Rating:
4.0

Customer did not leave a comment.

Jomeillia M. 
Rating:
5.0

Nothing both gentlemen were very nice and sweet..very nice people.. I'll definitely go back.

LIONESHA L. 
Rating:
5.0

In and out in no time and had a nice conversation with a couple of cool guys working there

JIMMY M. 
Rating:
4.0

Friendly staff

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

PASCAL C. 
Rating:
3.0

If you have to upload your ID and enter your credit card information online you should not have to do it again in person, what was the point ? . Enjoyed everything else

larry T. 
Rating:
5.0

Manager was helpful and crew was very accommodating. Excellent service!

ANESIA B. 
Rating:
5.0

Customer did not leave a comment.

Susan T. 
Rating:
4.0

Customer did not leave a comment.

GREGG D. 
Rating:
5.0

Customer did not leave a comment.

Daveonn C. 
Rating:
4.0

Customer did not leave a comment.

Stevenpaul T. 
Rating:
1.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE B. 
Rating:
5.0

Excellent customer care!!

BONNIE T. 
Rating:
2.0

they charged me twice Times…. the right is $108.76 @@@ WRONG $167.08 @@@ ????????? Just one day rent Miles out 114287.0 Miles return 114323.0 36 miles $46.44 Safe move $14.00 Rental rate 39.95 If don't return my money I will make complaint in BBB.org BETTER BUSINESS BURRAU

Edwin C. 
Rating:
4.0

Customer did not leave a comment.

Dr. Ralph M H. 
Rating:
3.0

Customer did not leave a comment.

EMMANUEL L. 
Rating:
5.0

Customer did not leave a comment.

ANTONIA S. 
Rating:
5.0

Customer did not leave a comment.

HARWINDER S. 
Rating:
4.0

The new hire was excellent! And, Jeff made sure he made no mistakes. Very good staffing. Only snag was it was made clear that I had to have truck back by 8am for next client who had booked it, and I couldn't even have for 24hrs., We dropped off the night before, inside gate, next to office garages for safety, and dropped key in door as promised. But, still received a call late morning wondering if I could make sure to have it back by 2pm within the 24 hr window. After telling them I followed rules and where it was, they said they'd call back,, and let me know. No call back to my knowledge. And, what happened to 8am customer? Why didn't they call to say they were waiting, or they were a no show, so keep the truck for full 24hrs that I should have had, instead of asking if I could have it back by then, instead of what happened to promised by 8am drop off? Since I received this thank you for renting message, I guess they found the truck right outside their office door, and all is well. Thank YOU for indirectly letting me know (via this message).

CORDETTA S. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY R. 
Rating:
5.0

Nothing. Outstanding service!

BOUALEM K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

EZRA R. 
Rating:
5.0

Customer did not leave a comment.

Luis Y. 
Rating:
1.0

Fix your fuvking app. Keeps timing out

MAURY M. 
Rating:
5.0

Customer did not leave a comment.

Andre L. 
Rating:
4.0

Customer did not leave a comment.

Wanda M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

LIATRICE M. 
Rating:
5.0

Customer did not leave a comment.

CHERYL H. 
Rating:
4.0

Don't great me with "We have no trucks available." Wait for the me to say why I stopped by, then tell me what I want to know. If I'm "an hour late picking up the truck" at 9 am, then answer the phone at 7:58am when I call to see if you are open yet and if I can come get the truck. And that's the worse of my complaints. So thank you, it was pleasure. :) (But seriously, let me ask a question first. I'm not that other person, I'm me. Find out who I am. Try, "Hi, I'm [your name]. How can I help you?" LOL)

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

WALTER K. 
Rating:
5.0

Nice experience

Wayne A. 
Rating:
5.0

Customer did not leave a comment.

kia M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA J. 
Rating:
3.0

Please have full gas tank before handling the keys over to customers! I received the 20' truck with 1/4 gas fuel level and it's not easy for customer to put gas into this big truck.

THOMAS N. 
Rating:
5.0

Staff very friendly and knowledgeable.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

BARBARA F. 
Rating:
5.0

Customer did not leave a comment.

WOLFGANG W. 
Rating:
5.0

Customer did not leave a comment.

Ruth S. 
Rating:
4.0

Customer did not leave a comment.

VERENISE D. 
Rating:
4.0

I was hoping I could park my car behind the security gate.

Jacqueline B. 
Rating:
5.0

Always have ah good experience with this location rate them A1

LAKESHA B. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

SHARON P. 
Rating:
5.0

Customer did not leave a comment.

FARHAN A. 
Rating:
1.0

I never rented a uhaul from them. They used the wrong Info for the renter and were ok with it... after calling to inform them they sent the contract to the wrong person they said, "that's OK, we gave a paper contract to him too." Perhaps they missed that I was NOT ok with someone else using MY email on their contract... I continued to recieve all communications and receipts for the duration of the rental process.

ERVIN W. 
Rating:
5.0

Nice service

Hai N. 
Rating:
5.0

The agent was very helpful with assisting me what's my rental and storage needs.

ALVIN G. 
Rating:
5.0

Best place I've ever rented a Uhaul from. Best uhaul truck I've driven. Very well maintained and very clean.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

HANS W. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
4.0

Make sure the tires are filled up before pickup. I had to wait quite a bit for the tires to be filled up with air.

Jason L. 
Rating:
4.0

Customer did not leave a comment.

BELINDA E. 
Rating:
5.0

Customer did not leave a comment.

ALVARO Q. 
Rating:
5.0

Customer service was awesome I will recommend everyone to go there

Terry S. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

NORMA I. 
Rating:
3.0

The service was adequate I don't have any complaints it's a whole lot simpler to rent a truck now a days compared to 20 years ago.

Ashawnte W. 
Rating:
5.0

I requested an appliance dolly and got a regular one - It worked out in the end

MICHELE B. 
Rating:
5.0

Keep up the good work, and thank you.

RICHARD C. 
Rating:
4.0

The return process was not great. I do not want to turn on location services on my phone and have to photograph the vehicle from every side in the middle of the road in the dark. Very invasive from my perspective.

JILL Z. 
Rating:
5.0

Customer did not leave a comment.

JOSETOMAS D. 
Rating:
5.0

Customer did not leave a comment.

BRANDI H. 
Rating:
5.0

Thank you!

KORIESHA W. 
Rating:
3.0

If possible, I will never use Uhaul again. You should change your name to F you, instead of Uhaul. I made my reservation a week in advance. The day before I was supposed to pick up the truck ( that I was guaranteed online) I was informed that my reservation was moved 25+ miles away and that I was expected to pay for the extra fuel and distance. Then I was told if I canceled my reservation, I would be charged a cancelation fee. This is a scam. You took my card number to guarantee a vehicle, but the truth is you took it to make sure you could charge my card after you made sure to screw me. I'll be calling your cooperate offices daily until I get a response with some kind of customer service. I own a business and I would fire any and all staff that spouted the nonsense that I got from 3 of your supposed customer service reps. If you want to improve for the next customer... try not scamming them for their hard earned money. I'll be leaving a scathing review on Yelp as well as anywhere else I can.

NATHAN H. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
5.0

I had a very enjoyable and easy experience. My truck was ready although I was early. I was gifted a box I needed. The guys were efficient and kind. I'll be back!

STACY S. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
1.0

Two hi

reginald G. 
Rating:
5.0

Thank you.

CHRIS Y. 
Rating:
5.0

Customer did not leave a comment.

judy H. 
Rating:
5.0

Great staff

CASSANDRA H. 
No reviews have been submitted for this location.

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