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MARIA E
Customer Reviews for Crockers Lockers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience with U Haul. Thanks--
Paula DDon't change anything about the way you do business .
GILBERT FOvercharged me
ANDREW WHorrible experience. I didn’t intend to reserve here. My other reservation was cancelled and booked here due to them not having my truck. Location was further away so it cost me more money.
JACOB AYou know if you look at my record with uhaul im a continuous user , I've NEVER felt so unwelcomed AND I'VE NEVER had a person call me expecting a truck back in 3 hrs when I reserved for 24 hrs. Then tell me i would have to pay for 2 days since he marked it for 3 hours! Yes I told me I would not be paying for 2days since he MISUNDERSTOOD and to look at my reservation! Maybe he was having a bad day but from the beginning it wasn't a pleasant experience.
TONIA RA little bit run down building
KENNETH Y1. Have accurate information on the cost of service. 2. The vehicle was filthy has been washed or cleaned inside at least a year full of ants. 3. Needs to provide better close out service of the charges applying 4. WiFi service should be provided to there customers.
Chery PEXCELLENT "Ready to Go" service!! At Hello, I was greeted VIP! The customer service was detailed (and left nothing to chance). Truck was ready and clean, truck accessories offered and *special care taken to ensure driver's details secured. *Note: It was my 1st time driving a U-Haul truck. Truly appreciated the patience and thoughtfulness to get me going. Thank you!! I was ready to get my move completed. Overall, check in/out experience was flawless. I wasn't oversold products/insurances. In kind, I was told of discounts that lowered my current price and possible future visits. ~Grateful in our economy/world, it's nice to experience the generosity of human kindness~
MONIQUE NHard to find. Uhaul changed my drop off location. The address for this one is wrong on Google maps. Also, there's no sign so it is hard to find.
KELLY ALet them know where to park.
Rocio HTwinkle toes was the best always keep the cats around <3
MARIAH RGreat service !!
Juan REveryone was nice and presented clear instructions. There was great ease in checking in, reviewing the rental agreement, and checking out.
Cinnamon WGreat staff. Friendly and helpful!
JENNIFER YThey have all my business and I recommend this to everyone
CHERYL HGreat office team. Very professional and knowledgeable. I rented here several times and each experience was effortless. I would definitely recommend Crockers Lockers.
Debra SEverything was great!
KAREN FEverything functioned fine.
GEORGE WClass act gentleman, went above and beyond
Clarence CConvenient location and helpful service. Would be helpful to have a sign to tell customers to park outside. Also too many cats. Consider securing them during business hours. Customers could be allergic.
LINDA WI’ve been going to this location for all my moving needs. Excellent place.
HERBERTH MNo comment at this time.
VICTORIA MBetter customer service is needed
Anton KGREAT JOB THANKS...!
Richard TOutstanding! Will be my go to truck rental location.
Robert OExcellent service
Lori SWe noticed a small oil, leak, and a slightly low tire. Which didn’t seem to give us any trouble. We also noticed a tremendous shaking when driving on the freeway on the way to grass Valley. We reported this when we dropped the vehicle off at the egg place in grass Valley. All of the, U-Haul personnel were absolutely fabulous! The truck was clean and in good shape. Thank you so much.
judy mService was great.
Lucas MExpected me to stand in the rain and fold blankets
Nick LNo easy way to drop off truck and was creepy
SHELBY NNothing.
Rick WGreat Customer Service Thank you
KEN RThank you so much for all the good service provided by staff and management. Jeremy and the manager were excellentl.
Josefina RPlease make sure the gas tank level is accurately captured. The mileage estimate (mpg) was incorrectly quoted by agent as 13 mpg (average) for the van. So I ended up filling several gallons extra fuel. Since the van was pretty new the fuel efficiency was much better than average.
PRASAD DGood service
Andre TNothing I had no problems Thank you
andre tThe person at this sales point of U Haul needs to improve his customer service expertise. • No eye contact or friendly conversation during the contracting process. • Ask me “Where are you from originally"? U Haul should train their crew to avoid such kinds of unnecessary questions. • He let me wait about 15 min after completing my paperwork to hand over the truck to me because he checked out another customer who showed up after me; he said he is the only person running this sales point and he needs to finish the paperwork for all before handing over trucks to us, we were only two customers. • He left me a voice message at night after dropping the truck off saying that my credit card on file did not work and my contract will remain open until I fix this problem, I called him back, but no one answered, I called U Haul directly and they confirm there is no problem with my card on file and they proceed payment regularly. • I locked the truck and forgot the key inside it when I drop off the truck; he said there is no spare key available at this sales point to unlock the truck, I called road assistance with U Haul; they requested $210 to unlock the truck, which is expensive; I called a locksmith service, which cost me $100 only; there was zero support from the sales point to help me resolving this issue, I have a similar issue with U Haul main branch 3 years ago and they were very helpful to resolve the problem without any extra charges. I hope this guy accepts the above comments as a piece of advice to improve himself in how dealing with customers in a professional matter, this will increase sales and open for you more connections with customers; these customers might offer you good opportunities if they like your performance during this process. I would avoid this sales point moving forward, but I would use U Haul if I moved again because I had a great experience with other branches.
Muhammed HWasn't satisfied with the reservation. I was suppose to pick up in Vallejo and was called 25 mins before pick up that they were over booked and gave other pick up options that was out of my way. I went with the Fairfield one which was closer to me. I was told that because of the inconveniences I would receive some free mileage. When picking up the truck I was told that free milage was not going to happen and that the person who told me that must be new. I called the number to the person that told me that and was told that they was going to file a claim. Haven't heard from anyone . Was charge the extra milage from what I was suppose to have.
Teresa JTHEY WERE AWESOME😊
SANDY TExcellent customer service. However, there is no space for the parking lot.
Walter Pthis was a great location, with a great truck. The issue was the customer service was bad...I haven't had customer service that bad in a while.
Steven SNice guys ! Good service !
ALEJANDRO ANo problems to speak of.
Eddie CJeremy was kind and courteous during our brief transaction.
John WEverything turned out great from our perspective. The cargo van drove well, it was clean, and comfortable. I enjoyed my time behind the wheel.
Jorge CIt would be nice to not have to pay for mileage AND gas. The agent at this location was very nice & helpful.
Debbie HMore after hours drop off parking. It was scary having to reverse a 20 ft truck into traffic that is picking up speed to head on to the freeway into the single provided tight parking space at this location. Part of the back of the truck hung over the side walk, we were unsure if it was safe to leave the truck there but I believe it was the manager must’ve heard us outside talking about it and told us that we were correct in parking the truck there and could drop the keys in the dropbox. I’m glad the manager came out. Other than that everything went smoothly.
Ray N