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ANITA M
Customer Reviews for Crockett Sales & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No comments everything went well for me. Thank you very much.
RONALD MEasy access with great friendly service!
DONNIE WDropped off a 2 day rental on Sunday. Easy return but store was closed.
GORGE HNo complaints. Easy to navigate where to return equipment and where to park. No personnel were present as I returned equipment after hours but that was by choice. Clean and well organized location judging by approach and appearance.
Jamie TOur drop off was after hours but we had already met with the staff. They were great.
PATRICIA CThe alignment was off it seemed like. The steering wheel had play in it. It had over 130k miles so that could be why too. The transmission shifted hard.
Franklin SEverything was amazing will use again thanks for the wonderful service
Crystal MJim went above and beyond to take care of my son and I. We were out of town and had a breakdown but Jim and U-Haul got us on our way again! He made the process easy and we were able to complete our task despite the bad luck. This was the first time we had ever rented from U-Haul but now I’ll definitely use their services again! I was also surprised by how fair the prices were!
Marcey GSeveral trailers available, though just in one of size I needed for a local use. I hooked up the trailer myself despite being 80 years old . I do not need a trailer often so am not an expert. I did manage but probably should have asked for assistance. Rental site was clean and proprietor was friendly and otherwise helpful but I need help to hook up for safety.
Tom PLubricate the rachets on the Car Dolly, it took a bit to get them open. Gentleman was pleasant and easy to work with.
JERRY BThey were extremely helpful and very kind and down to earth people. I liked their location and how friendly and helpful they were to me.
Joseph OGreat
Mat GEverything went well and expeditiously
Frederick BGreat place to store items, friendly staff and easy to access anytime.
Gerald B | Overall ExperienceRemove uhaul location from this location.
PENNY RNice folks. Excellent experience. I would recommend and will rent from them again.
Joe MEverything went smoothly! Great customer service and would highly recommend the Crockett location!
Steven BWe had to drive about an hour ti get truck One was not available at location requested
Chase LKeep up the good work, I was very satisfied,and you will be highly recommended, Thank you!
Marvis CNothing I can think of to improve on. All went well.
Steven MA faster in store internet connection and/or computer is needed to speed up customer transactions.
Michael VGreat folks and Crockett. Thanks so much!
Elizabeth JImprove parking conditions
JOE EDon't assure customers pick up would be easy at Hwy 19 location when they are closed. Train phone reps to be more courteous and respectful.
Lou AOriginally placed reservation with this establishment- attempted to pick up truck- no knowledge of business closing and attempted for two hours to get 24/7 service working- on phone 5x with know help with service
Jo RThe business was closed when I dropped off the trailer. I had to back the trailer into position and un-hitch it myself and since the was no jack to raise the tongue off the ball.
John WLove this spot!!!
Monica Pself check in is horrible and did not work.
edward pCould have been a little cleaner
Weldon HIt says there were open but when I got there it was closed and then I was charged more than what was to be charged
Christina CI have nothing but good things to say about this company.... Easy process, simple and fast. nice new equipment..
FREDERICK BMet all of our needs. Wonderful, helpful people. I would highly recommend them
SUSAN M | Overall ExperienceWe had to hook up the auto transite and the light connector for the auto transite did not work. So we just switched it with another in his lot.
todd BGood customer service
lb lFriendly customer service at this location. Very pleasant people. Willing to help customers.
Esmeralda GVery easy to work with and friendly.
Gary Fnothing quick simple friendly transaction
ROBERT NSusan was great.
JoAnn Bwanted somewhere closer to drop off cost me more gas to drive to drop off point..also wanted my month of free storage and didnt get it
karen sN/A
jerry sWhen we picked up the truck, our order of a furniture dolly and a dozen furniture pads were not in the truck. There was also no contract in the truck. We got a dolly from the business dock and 11 pads from a truck parked next door. These pads had been used by the previous customer and that was apparent. Ther was not a dozen in that truck.
Harlon PThere was some grass and dirt we had to sweep out, but otherwise it was fantastic. Thanks so much!
Barbara FCharged 42.00 and don’t know why
Don SPerfect! Thank you !
ELIZABETH AThe location was closed during published business hours Your 800 number customer service is non existent. Called for help and was never connected to a human being.
JOHN DMr Jim was so helpful and friendly. He was able to accommodate not 1 but 2 trucks for us last minute.
Bryan BNot sure you could do anything better.
John VNone
John GThe trailer was brand new and super easy to use. The staff was very friendly and helpful with information about the area.
STEPHEN JVery professional and well equipped facility. Personnel were very friendly and helpful.
Michael HNothing. They were very helpful!
Dlaine MThis place dies not have free storage for a month. Never had. Please update your records. Had to make other arrangements in a hurry, last minute.
Millie C | Reservation