I struggled with app. I made a reservation weeks ago and it didn't show up at the vendor. With the help of Cromartie's Tobacco I was able to get it corrected before it was time to pick up the rental. Thank you.
Lachelle C
Customer Reviews for Cromartie Tobacco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a slight problem at first picking up the trailer, the gentleman I dealt with seemed nice, I was not very pleased with the lady I spoke to on the phone who was asking me for 3 references prior to taking the trailer (never told me why they were needed) also the pick up location was horrible! It was a run down parking lot with lots of pot holes. There was no office or usable building. To pick up the trailer I had to call the number listed and someone would answer and come to the location. There were no supplies that I could purchase (and I needed some more boxes and shipping tape-thank goodness for Walmart).
Kimberly KExcellent customer service. Very friendly and helpful. Highly recommend.
JAY LThis U-Haul rental was not worth $72 when the week prior rented a 27 foot for less money was not the owner’s problem. It is U-Haul‘s problem would do business with same people as long as was not U-Haul will not ever use U-Haul or recommend U-Haul ever again have a family member moving across the United States and strongly urge him not to use U-Haul
JEREMIAH HVery pleased with the service!!!
Gary SThank you so much for all your help! Very friendly they helped every step of the way.
Sydney MCheck tow package. Mines was broke. Add lighting in the lot for late pick ups and put the key in the right box. sheeesh!
Dianna JThe person assisting did not seem prepared. He had an issue with his cell phone as well as the another person who apparently had a bad internet connection which took a long time to verify the reservation.
Michael BLocation wasn't even open and I had to drive to another location which was hell plus I feel over charged and cheated
RICHELL LNothing everything was very professional, and the service was good!
Tamiko RThe gentleman I met with and spoke to was nice and personable. I rented on day one for a two day rental and the very next day was called by CC towing in Hubbard saying I was late dropping off my rental. I had schedule with Cromartie to drop off the rental at Andrews Air Force Base two days after I picked it up, not next day at noon in Hubbard. Called for help, was given another number to call, spoke to this lady and she had to be the most unpleasant person I have spoke to treating me as though I was bothering her. She ended up fixing it but not before becoming borderline insulting. I am in the customer service industry, so I get it, but I did not call with attitude, I called with a problem that was not created by me. As far as UHaul, the trailer I used was clean with no issues. CC Towing in Hubbard actually called back several times to help me fix my reservation and they were not the location that made the error nor made the money, so hats off to them for stepping up and representing your brand with quality.
JOSEPH PKevin was helpful and accommodating. Made sure everything was set up and safe. Really appreciated the help.
Michael GDo not like the app to pick up and drop off. could not do either, had to call for both instances.
William M“U-HAUL” sign and lock boxes not visible from vehicles. Condition of truck was adequate but not reassuring, check engine light came on, steering felt remote. Appreciate the iPhone app to pick-up and return without an agent, but it was cumbersome and time consuming. Called for help three times, but all reps were very patient, pleasant and helpful.
Richard LNothing. The owner was there for pick up and delivery to help hitch up and unhitch. Well maintained equipment. Great experience.
Mike GGreat phone reservation experience. Location was easily accessible. Service was fast and they worked with me to get me what I needed in a short period of time.
Erika DKevin was great!!
Beverly HMake sure there are lock boxes at all locations to put the keys in and make sure they are marked. Also when getting the keys out of a lock box the codes need to work.
Wendy MVery great support and help from beginning to end! Thank you
lisa rWas a very smooth process from picking up the truck to returning it! This was my second time using Cromartie Tobacco and will continue renting from them in the future!
patricia cWas very helpful
Jesse RThe truck was filthy on the inside, I actually had to remove a window advertisement from the front window and had 2 or 3 spiders crawling on me while I was driving. The business management made ZERO effort to prepare the vehicle or clean it from past users, I was go so far to say it likely has not been cleaned in months. I had to spend 45 minutes getting the rental set up when I was told the office would be open at 9 a.m. Had I know that I would have waited until 11 or made other arrangements. The location is a gambling hall with very sketchy people loitering the area. Did not feel safe and under no circumstances would I rent from this location or recommend to anyone.
HERBERT TWas a pleasant experience. Pickup and drop off was quick and easy. . Thank you.
Felix RFix the 24/7 Sign-In App which was recently updated. It took the picture of the front of my Driver's License (after a long delay) but would not scan the back of my License. Also, I reserved a 10' Box Truck (wanted a 10' Cargo Van but apparently you only allow Company Franchises to have them) but was assigned a 15" Box Truck which presented problems accessing the driveway we were making the delivery to. Had to unload on the street.
JOSEPH MThe people who do the intake need more training they seem incapable of dealing with calls had an attitude it’s my money I can use any truck service but that all.
Danielle MOnline when you put in a order and it gives you a certain amount. Nothing like when you get there it was an additional 160.00 deposit. Then I'm talking to some strange woman over the phone taking my information, and I'm waiting on money back. It didn't take forever to take my money , but it's a stupid process to get it back
Teresa BMobile checking was not a warm experience and I needed to make calls to the Local support team for instructions. Joe and Nate were very helpful. If I rent again it will be from a location with people to interact with
Timothy CService and information was freely avaible and very helpful and timely. Trip was long in a comfortable truck. Thank you.
robert dFix U-Haul's 24/7 Rental App. It took me 1 hour to reserve the Rental. My previous rental took me 1 hour (40 minutes on the phone) to pick up my Rental. My previous return took me 45 minutes (25 minutes on the phone) to return the Rental. This time I scheduled the pickup and return during business hours to avoid having to use the App which worked very well except I had to pick up the Rental a day early. The App would not accept my Location, would not take photos of me or my Drivers License, would not scan the back of my Drivers License.
JOSEPH MThe mobile pickup app sucks it does not work. It's terrible, tried to get a truck at 9:30. Had to wait for the store to open at 11 ridiculous. The app is absolutely terrible needs. Redone completely, the store was great, the app just the opposite.
Robert PPurposely overcharged I didn't get the truck for 3 days.. it was for 2 days and they charged me for 3 after making up a random time it was dropped off . Never in office and didn't see it come in and had called and didn't know where the truck was.. am I bring it back? Wow try looking in ur parking lot lmao. Waiting for refund patiently.. lol
ROBIN GThe business that it shows the U-Hauls are at isn’t even there anymore. Once we finally got helped the gentleman was awesome to deal with and down to earth. When we got in the truck it had half a tank and said “202 miles to Empty”. When we returned the truck it was at half a tank and said “208 miles to empty” yet U-Haul still charged an additional amount for “fuel”
David SWe waited for an hour at the location no lock box and no keys. Talked with girls and they didn't know what to do.. We had to cancel it out.. Our day was wasted and the people we had to help us were not happy.. All in all it was a very bad experience, Rose Matvey (Hermitage, Pa.
Rose MVery helpful!
TIMOTHY LEverything was great
Ronald VEverything was great! The owner is always a good man to do business with I’ve been renting ever since he opened his location. He makes sure everything is okay when you’re picking up and does his absolute best. His does a fantastic job. Proud of you!
Ryan Hdid not receive all equipment
Jessie TVery professional and courteous. I had a lot of questions, and he answered them all. I would highly recommend using them for your moving needs.
James SThe man behind the desk is extremely rude and impatient had a attitude and it wasn't really customer service good more of a your wasting my time attitude
Destinee CMake sure equipment is cleaned for the next customer
Jose RThe oil needs changed in the vehicle - I was unable to get a good picture of milage and the full gas tank because 2 seconds after turning the vehicle on (while the gas gauge was still rising) the milage display changed to "change oil". Other than that, Cromartie was very kind and helpful for our last minute arrangement. The mobile app was frustrating to check in and out. I was unable to indicate in the app that the oil needed changed - when I clicked "no" to some question like, "is this vehicle ready for the next person" I tried to say no, the box popped up for me to mention why (literally just an oil change), and then because of that I was unable to continue to the next screen. So I was kind of forced to say everything was fine, otherwise I was stuck with the vehicle that was due back soon after I returned it. The literal only bad thing about this experience was the app.
Sarah OInquired about other possible future rentals because I noticed a car carrier and something else that I might be interested in. I was told the only thing that is a constant there was the van. That other equipment is always moving around. Need more choices
Joseph Oll went smoothly.
Mary DSmall location but excellent overall. Manage was very well organized. Thank you Tom Balbach
mabel sThe experience was outstanding and the agent was very helpful.
Edwin DWe were very satisfied to get what we needed as quickly as we needed
William RThey charged me a whole extra day when I only booked it for 7 hours. Then the money they took won’t even come back to me for 3-4 business days. Absolutely ridiculous.
Raymond CThe rental location and the equipment was wonderful, but using the mobile app was not a pleasant experience. I had to call for support and waited over 30 minutes to speak with someone.
William GEverything was great! Very easy and clean
Vincent FGive back my money as fast as you took the deposit...
Terry DVery accommodating place. They made it easy to rent the truck and to return. I will go back.
Jane P