Customer Reviews for Crosby Home & Farm Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Crosby Home & Farm Center

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Amy S.
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Customer did not leave a comment.

Katherine G.
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Customer did not leave a comment.

Grace M.
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DOUGLASst G.
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Ratchet tie downs on tow dolly difficult to use & worn

Lisa A.
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Customer did not leave a comment.

Grace M.
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KYLE E.
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Robert H.
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location was convenient_15 mi away, as opposed to 80mi which was next closest. check-in was quick and painless

Jeff F.
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Customer service was great

Chester R.
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Customer did not leave a comment.

Mark H.
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moving made easy. thank you

Charles W.
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Customer did not leave a comment.

Nick H.
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Crosby Home & Farm Center folks were great and I appreciated their help. However, Uhaul had some issues, furniture blankets were dirty and had pine needles from previous use, and there was some kind of slippery oil in the bed of the truck that both of my moving teams (loading and then unloading) commented on. Cup holder was broken on the truck which caused more than one spill. Fuel was at 8th of a tank or less and they said I was supposed to get a voucher if it was below a quarter of a tank but I did not receive one.

Gary C.
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Customer did not leave a comment.

Alicia L.
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Very very helpful and courteous also took the time to give me tips on driving the U-Haul they were just very helpful they even hooked it up for me .

Michael K.
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Customer did not leave a comment.

Bruce M.
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Make sure you check all lights on equipment before you let off lot. The trailer i had was not checked before I left. When I checked it the next day the right side turn and brake light was not working. The connection pin where it plugged into the truck was broken off and missing. I made my trip with out it.

Denise Z.
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Melissa M.
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Tim D.
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When I made the reservation I was waiting for a customer service rep to help me. They indicated, "Regular store customers take priority of U-Haul customers". I probably didn't need to be told this.

Denise Z.
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Customer did not leave a comment.

Gregory S.
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gregg S.
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I did not rent this trailer

Jane M.
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The UHaul computer didn't have any of the 3 drop off locations in Blackfoot listed. The man that helped us at Crosby Farm Center was extremely helpful!!!

Douglas S.
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Customer did not leave a comment.

Lisa S.
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Nathan G.
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Inform the customer more than 12 hours that they are going to have to drive 2 hours round trip to pick up their truck. And make sure the truck is ready to go without a trailer still attached to it.

Randy S.
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your system was fine.

Francine T.
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Customer did not leave a comment.

Dan C.
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Roger W.
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The attendant was very helpful, friendly and knowledgeable about the truck and the process for renting. I would most definitely rent a vehicle from this location again.

robert C.
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Customer did not leave a comment.

Grace M.
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I have never had as good service as I did with Crosby’s. I will continue to use them for my rental needs. THEY ARE GREAT!

Curtis M.
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Better training for ALL employees that rent the u-haul equipment.

Jacques R.
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Customer did not leave a comment.

Tanner V.
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Absolutely fantastic dealer. The couple that run this location were fantastic. Very personable, fast, reliable service. Easily the best dealer I’ve dealt with out of the 8 or so dealers I’ve dealt with prior. Worth the drive from Cedar City. Thanks Crosbys!

Sheldon C.
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Had to wait a long time to get the help, Original unit reserved not found and I was directed to a back dirt and mud lot and had no choice but was given a different unit which we had to dig out of the dirt and the had many issues with towing and upon the return in San Antonio U-Haul employee Joseph was looking at the trailer and told me it was very unsafe that the safety chains were not attached anywhere to the trailer and should NEVER have been rented..

Guy D.
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Kellie K.
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Joni P.
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John M.
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Though quite busy and maybe could have used another hand, the gentleman was very helpful and courteous.

Arlon C.
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Went well, trailer was ready and waiting. Will do it again when needed.

Dan C.
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Jessica called us to let us know that our return was considered late because we didn't know that we were supposed to check in on line since the facility was closed at the time we dropped off the truck. She told us to call U-Haul and let them know and they would be able to correct this. We did call and it was correted.

richard B.
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Customer did not leave a comment.

STEPHEN S.
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ROBERT L.
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Your Ford trucks are always loud, rough riding, and get terrible fuel economy. The trucks Penske rents are far better. We recently drove one from MA to UT and were very pleased compared to Ford.

Matthew B.
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Friendly and helpful service. Very much appreciate having a convenient drop off location in a small town.

christina H.
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Customer did not leave a comment.

michael F.
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Excellent, friendly service. Truck was newer and in great shape.

richard K.
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Customer did not leave a comment.

SUSAN J.
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The dealer should check the equip. The trailer they hooked up for me had a bald tire. The dealer said "Oh there is an 800 number to call if you have a flat tire and they will come right out and change it" I was driving 1300+ miles in bad weather and would not have wanted to be stuck on the side of the road in the snow. He did not really seem to care, but did eventually bring out a different trailer.

virginia S.
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George W.
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Jessica J.
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I drove over 2 hours to pick up a reserved 26 foot truck just to find out when I got there that they only had a 15 foot moving van. Nobody from uhaul notified me prior to me driving all this way and wasting my weekend when I was supposed to be out of my place by the weekend.

Jeff R.
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I had an issue with my return because my contract and the truck we’re different. I had to swap out a new truck in Austin but it never reflected that on my contract. Stan was so delightful to deal with and so helpful that it made me grateful for the great people of Kanab

GRACE M.
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Carl W.
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William M.
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Jan N.
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Beverly C.
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When I reserved the Truck the woman was sharp, pleasant and knew exactly what to do. I received an email confirmation with in minutes. When I arrived at the store the gentleman was knowledgeable and quickly processed me. A Great Experience. GREAT CUSTOMER SERVICE--SHARP SALES PEOPLE--PROMPT--A GREAT EXPERIENCE>

Miguel R.
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Customer did not leave a comment.

Christopher L.
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The representative was friendly and helpful. U-Haul is the only moving and equipment rental company I will use for moving any time. You guys are great! Thanks again for all your help!!

SHAYNE G.
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Customer did not leave a comment.

Jacob P.
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Carl W.
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STEPHEN S.
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Computer systems that works. Agent had lots of problems with getting my contract thru

Carl H.
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This truck shakes really bad when driving at freeway speeds. It still was a good way to move.

CLAIRE A.
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Dropped off after hours. Easy. No issues

Joel D.
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Customer did not leave a comment.

fred D.
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David G.
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Jacob P.
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hernan G.
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They need more supplies, No boxes, No blankets, No mattress covers even after I give them 1 month head up I needed the truck

Donna AND Gary S.
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Customer did not leave a comment.

James J.
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Always easy when i go there. Dave runs a great store.

Steven B.
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Customer did not leave a comment.

Laura K.
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Not to make promises about the size- I wanted the 17', was given an order for the 20', but the day of was given a 26'. More is better usually, except that it was more difficult to maneuver, and there were red flag warnings that day (empty large truck on interstate). I was disappointed because the store had said (on the phone with uhaul and me standing there) that they would get the 20' truck for that day if it wasn't at their facility.

nancy S.
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Kevin P.
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KATY G.
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I have rented from this location (and many others) before, so my basic information was in the system and my info came up when I called to make the reservation. The woman who took the reservation was knowledgeable and efficient in entering all my information to the current reservation. When I arrived to pick up the trailer, the man at the counter could not seem to find any of the information I had given the day before and typed it all in again with one finger. It was painfully slow. It took me a little more than 40 minutes to pick up a trailer! I was very disappointed by the inefficiency that cost me a lot of time.

nancy S.
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When I picked up the trailer, I was very pleased with the attention and service but when I turned it in, I was horrified at how close I'd come to killing others due to an oversight on the p.u. site's part that had neglected to wrench tighten the ball joint's hitch adequately. When I dropped it off, the nut had loosened enough that it was a miracle that neither I nor anyone else had been killed. The person at the p.u. site seemed experienced and competent and I'm sorry to have to report this but it truly is a matter of life or death.

Miguel R.
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Customer did not leave a comment.

Carl H.
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Customer did not leave a comment.

tara D.
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Very slow customer service and no staff available to assist with Trailer hook up and checking lights.

Diane S.
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Everyone was exceptional and very helpful

Marita F.
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Faster customer service

CRAIG L.
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Customer did not leave a comment.

ANTHONY S.
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Rental location was great and people were very helpful and nice. Truck, however had a lot of dirt inside and was not swept out prior to my renting.

Christopher L.
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Customer did not leave a comment.

Tyler P.
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1) the website never assigned the reservation to a physical location. Luckily I called the location I was planning on picking up the equipment from and they said they don't have the equipment requested. This resulted in the reservation being shifted to a second location that did have the equipment available. 2) The woman at Crosby's had no idea what she was doing when it came to the UHaul rental process. After speaking with customer service for 10 minutes she just handed me a set of keys and said the truck should be out back somewhere. 3) The transport trailer assigned me didn't match the serial number of the one and only one in the yard so I had to make sure she updated the serial number before I took it. I was also provided no help in attaching the trailer. Again I was simply to the trailer should be out in the yard somewhere. 4) I had requested (5) dozen blankets. They had no idea where they were located. I ended up spending a full hour collecting individual wet and dirty blankets out of the back of various trailers. 5) The truck I was provided with had a flat tire that I learned of after leaving the lot. The front tire only had 50 PSI of pressure, not the 110 PSI required. Had I not noticed it and taken it to an auto shop for air it could have been a deadly trip. 6) The actual truck was in rough shape. Something was broken within the driver's side doo that squeaked and rattled the entire 600 miles. Summary) I am not impressed. Moving oneself is really hard work without having all of these issues thrown in. I will thing long an hard about using UHaul as my service provider for my next move.

Joseph H.
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all great

David C.
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Good, friendly people. Glad to do business with them.

TOMMY L.
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Customer did not leave a comment.

Robert L.
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Customer did not leave a comment.

Marge N.
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We paid for a furniture dolly and there was none available for us.

Richard V.
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Nice folks. Clean equipment.

WALTER T.
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Customer did not leave a comment.

Brandice F.
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Philip C.
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Clement A.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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