Customer Reviews for Crosby Home & Farm Center
(U-Haul Neighborhood Dealer)

159 reviews

723 E Hwy 89   Kanab, UT 84741

(435) 644-2507

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(435) 644-2507

723 E Hwy 89
Kanab, UT 84741

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly, they knew what they were doing and the whole rental process went quickly

Mark A. 
Rating:
1.0

I was not made aware that I need to return online when I dropped off the trailer on Sunday when they were closed so I got a late fee

Trenton H. 
Rating:
5.0

It was easy and perfect Dave and his staff were knowledgeable and helpful on the rental process

JUSTIN P. 
Rating:
5.0

Very helpful. Thank you

David N. 
Rating:
5.0

It was exceptional

Forrest U. 
Rating:
4.0

very friendly, helped me with all my needs before leaving the pick up site

carol J. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Great Customer Service. Pick up and return was easy and quick.

Sabrina P. 
Rating:
5.0

Thanks

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Kasey G. 
Rating:
5.0

Great Customer Service. Trailer worked as expected. Very Satisfied.

Gary Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Kay S. 
Rating:
5.0

the moving van had no driver side sun visor, very annoying and even dangerous, since i left at 3 pm and drove west through the desert.

JOANN R. 
Rating:
4.0

Customer did not leave a comment.

Cheri R. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Ron T. 
Rating:
5.0

Luke was very professional, explained things clearly and made our experience hassle-free.

Dan W. 
Rating:
5.0

The employees at Crosby did a wonderful job from start to finish.

Timothy D. 
Rating:
5.0

Not a thing

Don B. 
Rating:
5.0

Excellent and friendly service. Would gladly rent from them again.

Duane M. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Great people. Quick and easy

Cody H. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

The Uhaul truck was quickly checked for gas, damage, and milage by a friendly person, then a receipt was issued to me. Great service!

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

LARRY O. 
Rating:
5.0

Very nice people who understand the process and system. Pleasant return.

kay W. 
Rating:
5.0

It COST me $99.00 to rent a 5x8 trailer in Corpus Christi, TX and take it to Kanab, Utah. It cost me $405.00 to rent a 4x5 trailer in Kanab, Utah and bring it back to Corpus Christi, TX. That is price gouging and I will NEVER use U-Haul again. A 400 % price increase is not acceptable. There were at least eight, maybe a dozen 5x8 trailers there in Utah so it was not an issue to get one. I am pissed and someone there needs to do something about it. I could see it costing twice as much as it cost me out of Corpus Christi but not four times more. I expect to hear back from someone within U-Haul to adjust the price that I was charged. Chester Rummel cr@hestx.com 361-945-1718

Chester R. 
Rating:
4.0

Online check in was not very user friendly and the online return was impossible to complete. Online processes definitely need improvement.

Caryl S. 
Rating:
5.0

Customer did not leave a comment.

Tonya N. 
Rating:
5.0

Customer did not leave a comment.

jeff M. 
Rating:
5.0

Very conveniently located and items available. This was appreciated.

Vincent T. 
Rating:
5.0

Customer did not leave a comment.

KYLE E. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Everything worked better than expected

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

see my email. the truck was disgusting. windshield wipers - rubber blew off. When I mentioned the condition of the truck upon return, the owner Dave Crosby didn't apologize and said it will be in Oregon or some other state tomorrow and shrugged his shoulders essentially. Horrible. No masks, no social distancing, rude.

DANI E. 
Rating:
3.0

.99 cents a mile is a freaking joke. ????

Jason P. 
Rating:
5.0

Will be using you again Hopefully this is my last move .

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Staff was very helpful with questions. Great experience

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

deena A. 
Rating:
5.0

Customer did not leave a comment.

LouAnn S. 
Rating:
5.0

Customer did not leave a comment.

Melissanne M. 
Rating:
3.0

The trailer could not be unhitched from tow vihicle?? Did not have any mechanism to unhitch from car when trailer was full; that makes no sense??!

richard K. 
Rating:
5.0

Too much email usage. Rent me the equipment and leave me alone unless I need help. Then I'll call you. Other than that annoyance I got very good service.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Teresa F. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Nothing.

John M. 
Rating:
4.0

Not much. Equipment was in good shape. Communication was good.

JOHN H. 
Rating:
5.0

They took the trailer right in and were easy to work with.

David O. 
Rating:
1.0

They did not have furniture blankets for us and the truck had worn out wiper blades.

ed P. 
Rating:
5.0

The low tire pressure problem encountered midway through the trip was mentioned. The tire was to be checked for pressure and a slow leak. The rim was quite rusty at the tire bead seat.

David O. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Katherine G. 
Rating:
5.0

Customer did not leave a comment.

Grace M. 
Rating:
5.0

Ratchet tie downs on tow dolly difficult to use & worn

DOUGLASst G. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Grace M. 
Rating:
5.0

Customer did not leave a comment.

KYLE E. 
Rating:
5.0

location was convenient_15 mi away, as opposed to 80mi which was next closest. check-in was quick and painless

Robert H. 
Rating:
5.0

Customer service was great

Jeff F. 
Rating:
4.0

Customer did not leave a comment.

Chester R. 
Rating:
5.0

moving made easy. thank you

Mark H. 
Rating:
3.0

Customer did not leave a comment.

Charles W. 
Rating:
2.0

Crosby Home & Farm Center folks were great and I appreciated their help. However, Uhaul had some issues, furniture blankets were dirty and had pine needles from previous use, and there was some kind of slippery oil in the bed of the truck that both of my moving teams (loading and then unloading) commented on. Cup holder was broken on the truck which caused more than one spill. Fuel was at 8th of a tank or less and they said I was supposed to get a voucher if it was below a quarter of a tank but I did not receive one.

Nick H. 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Very very helpful and courteous also took the time to give me tips on driving the U-Haul they were just very helpful they even hooked it up for me .

Alicia L. 
Rating:
2.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Make sure you check all lights on equipment before you let off lot. The trailer i had was not checked before I left. When I checked it the next day the right side turn and brake light was not working. The connection pin where it plugged into the truck was broken off and missing. I made my trip with out it.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Denise Z. 
Rating:
4.0

Customer did not leave a comment.

Melissa M. 
Rating:
4.0

When I made the reservation I was waiting for a customer service rep to help me. They indicated, "Regular store customers take priority of U-Haul customers". I probably didn't need to be told this.

Tim D. 
Rating:
5.0

Customer did not leave a comment.

Denise Z. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
1.0

I did not rent this trailer

gregg S. 
Rating:
5.0

The UHaul computer didn't have any of the 3 drop off locations in Blackfoot listed. The man that helped us at Crosby Farm Center was extremely helpful!!!

Jane M. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
2.0

Inform the customer more than 12 hours that they are going to have to drive 2 hours round trip to pick up their truck. And make sure the truck is ready to go without a trailer still attached to it.

Nathan G. 
Rating:
4.0

your system was fine.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Francine T. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

The attendant was very helpful, friendly and knowledgeable about the truck and the process for renting. I would most definitely rent a vehicle from this location again.

Roger W. 
Rating:
4.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

I have never had as good service as I did with Crosby's. I will continue to use them for my rental needs. THEY ARE GREAT!

Grace M. 
Rating:
3.0

Better training for ALL employees that rent the u-haul equipment.

Curtis M. 
Rating:
4.0

Customer did not leave a comment.

Jacques R. 
Rating:
5.0

Absolutely fantastic dealer. The couple that run this location were fantastic. Very personable, fast, reliable service. Easily the best dealer I've dealt with out of the 8 or so dealers I've dealt with prior. Worth the drive from Cedar City. Thanks Crosbys!

Tanner V. 
Rating:
1.0

Had to wait a long time to get the help, Original unit reserved not found and I was directed to a back dirt and mud lot and had no choice but was given a different unit which we had to dig out of the dirt and the had many issues with towing and upon the return in San Antonio U-Haul employee Joseph was looking at the trailer and told me it was very unsafe that the safety chains were not attached anywhere to the trailer and should NEVER have been rented..

Sheldon C. 
Rating:
5.0

Customer did not leave a comment.

Guy D. 
Rating:
5.0

Customer did not leave a comment.

Kellie K. 
Rating:
4.0

Customer did not leave a comment.

Joni P. 
Rating:
5.0

Though quite busy and maybe could have used another hand, the gentleman was very helpful and courteous.

John M. 
Rating:
5.0

Went well, trailer was ready and waiting. Will do it again when needed.

Arlon C. 
Rating:
5.0

Jessica called us to let us know that our return was considered late because we didn't know that we were supposed to check in on line since the facility was closed at the time we dropped off the truck. She told us to call U-Haul and let them know and they would be able to correct this. We did call and it was correted.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
No reviews have been submitted for this location.

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