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DAVID C
Customer Reviews for Crosby Home & Farm Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So helpful!
Thomas SWhen a person searches your website for a rental location in zip code 84741. Do not send them to ST George. Send them to Crosby's/
ALAN SCrosby's went above and beyond to help us.
JOHN CEverything was good.
PATRICIA MThe staff at local hardware store that provides UHaul rental trucks is not knowledgeable about how the U-Haul rental process works. I don't recall this being an issue the last time I rented the truck from there. I believe ownership has changed. When I say I would recommend this location to a friend, it's because it's the only place in town to get a U-Haul truck.
KATHLEEN MMake sure the window is clean, inside and outside.
DALLAS SI had a 7:30 reservation to pick up a car hauler. When I got there, the company was closed. I spoke to a representative for that area of u. Haul, he told me, I should have known better that it was a small town, so there is nothing he could do about it. They closed early. I had to go and get a motel room. And then go back in the morning to get the trailer where the young lady was nice, but did not show any kinda remorse about the situation they put me in. I am still waiting, get refunded. $50, which is ridiculous. Considering add spin a 110 from my motel room for the night. Hopefully, they will make a right soon. If they do I will change my review to give better stars, but until then I had a horrible experience training. Get a call, hauler from this place.
MICHAEL CApp failed again…. Its a great tool…but it has to work!
BRIAN SThey’re ggrreeeaaattttt!
Patrick DVery friendly and personable.
amy gVery friendly and helpful
bill wVery nice ladies!
Jennifer HYes but they didn’t help remove the trailer which I thought was odd.
john tThe young lady helping me was very nice and very busy! She did the best she could and was attentive. Gave only 4 stars because of the equipment and not because of her. Rachets were rusted and hard to use, during my trip down they came loose multiple times and its was a big pain! I paid several hundred dollars for a head ache. The rachets need replaced before renting it to someone else.
Jessica TThe checkin process was fine, the staff was helpful and friendly.
DONALD CThis location for Uhaul and other business is far above all other Uhaul and hardware stores. I can’t thank the staff enough for all their help and friendliness. Everyone there deserves a raise, and a night out. I’ve never been happier!
Todd LDrop off was easy and staff was very friendly!Thank you!
Larry JTo be able to give a printed receipt apon payment. To be able to answer questions about rental. To not have to use an app when you are standing right in front of the customer service rep.
Lane RSomehow I got WAY overcharged, as in more than $700 for a $200 job. I asked Crosby's to fix it, and they said that UHaul takes my money, so I would have to correct it with UHaul. The first person I spoke to at UHaul said Crosby's had my money and I'd have to fix it with them, so I called Crosby's back. They said all the money goes through UHaul's system and gave me another number to call UHaul back. I still had to argue with the next person I spoke to at UHaul, but she finally created a discrepancy ticket and about 10 days later my money was finally refunded. I suggest UHaul personnel be better trained to handle errors
Diane CService was quick and friendly at Crosby's. Keep up the good work!
Diane CEverything went well
alan aThe staff at Crosby's was accommodating, kind and professional.
Sherry DEasy and quick drop off.
Helena FWould recommend to a friend, but would emphasize the need to manage the return process. I did a 1 day rental and returned the unit same day at 3pm as planned. Was told they didn't have access to the system to process the return and to just leave the trailer. 4 days later I received a bill for a 3 day rental. I called the store for assistance but they said they didn't handle billing issues (!?) and for me to contact U-Haul directly. U-Haul regional manager had to get involved to correct the issue.
Paul GJake was friendly and professional.
Ronald JComplete check-in when a unit is returned. This unit was returned damaged and not swept out.
LARRY OUHaul moved my reservation drop-off location after calling me to confirm it was Crosby and me confirming a few times in Albuquerque that it was, in fact, Crosby's. Once I got there, they said that UHaul has been switching reservation return locations without telling customers, and it's confusing on all ends. They managed to switch my reservation to be dropped off there, but I am really let don't with UHaul. I am thankful that the folks at Crosby's could manage the situation.
Stephanie KEvert one both ends were very good , efficient, and very friendly, good job.
JOHN HGreat location, friendly helpful service!!
Tiffany UGREAT location!! Very easy check out and check in. Staff is very friendly and helpful. Large inventory and convenient hours. Would highly recommend this rental location.
Tiffany UVery courteous employees
Mark AWould appreciate a little bit of flexibility in the return policy. Sometimes you run into road closures and construction or other unforeseen delays. Returned the trailer 90 minutes after the set return time and had to pay for another entire day.
alan aMake the 2 wheel tow dollys more available. Tried to rent one on a Thursday, couldn’t find one within a 150 mile radius from St George, Utah.
LEE KNothing, every thing was great no problems. Thanks.
JOHN MThe vehicle was very muddy and dirty on the outside, though inside was passable. Truck ran well and was not problematic.
Paul SI personally think that it was very expensive for a one way trip but that’s my opinion.
William LGreat customer service!! Luke was awesome!
Jessica MAbsolutely worst experience I've ever had with a moving company. This location I don't believe is the issue at all. The location was ready to go with my reservation but the U-Haul system would not allow our reservation to be completed. I showed up and had to wait over an hour to drive the moving truck away. The help we had waiting for us to pack the truck had to leave because it took so long. I then returned afterwards to pick up a car dolly and the dolly straps were frayed to the point that would not hold a vehicle securely. The process of getting a functional dolly took an additional 45 minutes. I was offered a discount to take the rentals to a further location. I said yes, I can do that. The next day I received a call saying I needed to drop the truck off at a new location. The amount of time wasted during this process is unacceptable. The equipment is below average. The price is higher than the competition. The only thing uhaul had going for them was the convenience of being closer to me to start with... This convenience got thrown out the window when I had to wait almost 2 hours inside the store because of the terrible system. I will never use a U-Haul service again.
Adam WFriendly, helpful staff explained things and made the drop off easy.
Steve SThis location stayed open to wait for us after the first location in AZ was not staffed. Checked our reservation and found an alternate drop off location that was $60 less.
Richard MNo comments
Marie J