Very friendly and helpful customer service.
SOPHIA W
Customer Reviews for Cross Bones Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing!!! Wonderful experience!!!
Samuel INothing great experienced
HAYWOOD WMy customer satisfaction was exemplary.
DONNY MLocal staff was great, showed me where to park and took care of checking truck in out me having to wait.
MICHAEL BRude and unhelpful
ERIC SContinue to do a great job!
Efrain MPave the road around the storage area so the equipment is not as dirty. I don’t like driving on dirt with my vehicle.
JOHN HGood rates, many options.
HAROLD SHave used them many times with excellent results. Very helpful especially with hooking up the trailer.
LYNN LMy contract said this was where I was supposed to drop off the truck and trailer which was about a mile from my house. I called and a woman answered. I told her who I was and asked when i could drop off the truck and trailer and she told me I couldn't. She said as a dealer she could refuse equipment if she wanted to and got into a pretty good tizzy. I told her I didn't call to be hollered at and my contract said this was where I was supposed to drop it at and if she wasn't going to help me then I needed a number to call someone that would. She did give me the number and he came by and picked up the truck and trailer from my house.
MICHAEL MLarge, well run and very busy operation.
Thomas HNothing
JOSE CThe rental process is streamlined making the whole process easier. I like “take a picture of the vehicle” to annotate damage beforehand. What a time saver!
STEPHEN MI wish I could remember the employees name, but she was great. Super personable, helpful and friendly.
RONNIE MEasy check in and and checkout
Holly Mcharge me a $25 cleaning fee and did not credit my blankets like he said he would
Randall GNick was great.
WILLIAM BNo, they did good work
JON PVery efficient operation…..return process even better. He was super helpful….. with a friendly smile.
SCOTT RThe gentleman who assisted us was very professional, thorough, helpful, and friendly. Would recommend Cross Bones U-Haul in a heartbeat. ⭐️⭐️⭐️⭐️⭐️
JEFFREY TEasiest pick up I’ve ever had
Hope TListen to the customer and pay closer attention to the equipment. Upon pickup, representative hooked up the trailer. After departure I noticed the trailer shaking real bad, worse than any other unloaded trailer. I returned back to the facility immediately and notified the 2 representatives who were both outside telling them there is something wrong. Feels like a bent axel or something. They said, oh know they all do that because they don’t have weight in them. I stated I understand that but this feels worse than I have ever felt. It is shaking the whole back of the truck. Both reps did not even take a look at the trailer and said nope, that’s normal. So w I headed on my way. 10 miles later I am on the side of the highway with a shredded tire waiting for 1 1/2 hour for service.
ROBERT SFast, friendly, efficient!!!
Michael HWe only go to crossbones, everyone there is great, they're the only place we use in town
TERRY TOutstanding Service, Location Highly Recommended! Thank You.
MICHAEL CFantastic experience! Nick was super helpful, the transaction was quick and efficent. Will be my go to for Uhaul rentals!
DAN NGreat Service! They hooked up my trailer when I got there and then unhooked it when I returned it! Fast and friendly service and a great deal!
Jonathan GMaybe opening the entrance across the mechanics just to drop off the trailers.in that way trailers could go straight in from that street and unhook there. The current configuration to drop a trailer is difficult. Other than that, the service is great and I am very grateful for it!
FRANZ MStaff at the store was very helpful!
Theresa ASuper nice and helpful staff
Daniel PNothing
WILLIAM AService was great! The gentleman that signed me in went above and beyond. Would highly recommend!
TONY TDon't let your suppliers run short of electrical plugs kind of a inconvenience to have to chase one down otherwise good service
CLARENCE SPolite young man helped my husband hook up trailer and gave instructions for loading …
KENNETH HMy reservation was to pick up at 8am. Store doesn't open until 9 so I couldn't get our truck. Guy was late and was then rude with how he addressed us.
Jennifer CGreat service , fast and easy
ALBERTH CNo issues great service
JOSEPH TThis is my second time renting with Cross Bones and have had zero issues with the equipment or the timeliness of getting the equipment.
JAMES Sinterior of truck was clean but outside was very dirty
Paul WI have used this location many times, very friendly and
LYNN LIt was some of the worst customer service and they were rude
RICHARD KEasy drop off location but it was an hour away with traffic to my house. Pretty dumb spot for me to drive to. U-Haul is motivating me to purchase my own trailer for military moves at this point for how much they let me down this trip.
AUSTIN BExcellent rental experience, local and virtual U-Haul staff were responsive, creative and helpful in meeting all my transport needs!
JOHN LThe dolly that was in the truck was annoying because it took up space and was in the way. I feel like it is just another cash grab. You put it there, in the way, with hopes I’ll break the zip tie so you can charge me for something else. The bag above it was in the way, too. It wasn’t even a good dolly.
NELSON Dupdate your system so that I can pick up equipment faster
Andrew R