Customer Reviews for Cross Bones Enterprises
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent customer service at drop off location.

Rating:

5.0

Have a public bathroom.

Rating:

5.0

Very good experience

Rating:

5.0

Very professional and friendly.

Rating:

1.0

Honestly so dissapointed with my entire uhaul experience. There was issues from the start, they didn’t have the equipment I was able to reserve, the owner seemed like he had zero idea what he was doing. The truck still had someone else’s belongings under the seats, so it clearly had not been inspected properly. Before we left the owner ran out to my car and tried to scam me by saying my payment was immediatley refunded and he needed to swipe my card again. The money wasn’t refunded & when he came back from “double checking” he had made an error creating 2 seperate tickets. So we leave, pack our things and we make our drive and the trailer wheel blew on the way to our destination. I genuinely have never experienced such a terrible pick up spot for uhaul considering the amount of money charged. My military discount was not given after further review either.

Rating:

5.0

Easy, fast and prices as quoted. Thank you!

Rating:

5.0

Thank you for all of your help

Rating:

5.0

Great place to rent. The Staff was outstanding. Will us them again when needed.

Rating:

5.0

We dropped off after hours so no personnel was present.

Rating:

5.0

Great service and friendly staff

Rating:

5.0

Local company that we have used whenever moving large items, would highly recommend them to everyone.

Rating:

4.0

Would recommend gravel or pavement be put in place for trailer location. Currently the area is mud-clay and is an issue if it has rained recently.

Rating:

5.0

Nothing Nick was great and very informative

Rating:

5.0

I will definitely be renting trailers from this location again. I didn’t get the name of the guy that helped me, but he went so far above and beyond. Hands down the most helpful person I have ever done business with at Uhaul

Rating:

1.0

Randomly charged an extra fee for mileage and gas. Gas was more full when dropped off then when picked up.

Rating:

5.0

Easy and no hassle was a walk in got a rental and was on my way

Rating:

3.0

The truck was very shaky and loud. It felt like it was going to fall apart. Truck needs service done to it. Not a pleasant drive.

Rating:

5.0

Keep up the good work. Everyone is very professional and efficient.

Rating:

3.0

All together it was good other than they recently painted the bed of the U-Haul and the paint wasn’t dried all the way so my stuff has paint stuck to it

Rating:

5.0

Dropped off on a Sunday. Took pictures of proof date and time. Called back on Monday to confirm drop off and receive an email receipt. Super efficient and easy!

Rating:

5.0

Nick was extremely nice and stayed after his shift was over to help me get the car transport trailer. He helped me get it attached and even stayed long enough to help me load my car on there as well. I would have been delayed by an entire day if he hadn't gone the extra mile for me. Our family is SO grateful for him doing that today for us.

Rating:

5.0

Audrey Ann was excellent

Rating:

5.0

very friendly and easy to pick up And return.

Rating:

5.0

fast and easy.

Rating:

4.0

We didn’t use the dolly but when we were loading bumped into and it came untied. Maybe use a stronger tie.

Rating:

3.0

Overall uhual is normally a good experience. The original spot I was suppose to return to was closed for 3 hours. I called another location to see if I could drop off. The young man said I could. He moved the uhual for me.

Rating:

2.0

This is probably a corporate U-haul problem. My app was open on my phone as I arrived, and my phone was already checked and set to give the app background permissions for location. I gave the app almost 3 minutes to gather data. Even with all that, the app wanted a bar code to scan at the location. I walked all around the building; even trying to scan a QR code from a truck. I called the main U-haul support number. 3 different agents and 30 minutes later, I decided to reset the App. Then and only then did it find my location and bypass the bar code input and allow me to check in and get my truck. The process is broken. Taking 45 minutes to self check in from arrival is not acceptable. I will not rent from U-haul again if I have to do a self checkin.

Rating:

5.0

Quick and friendly

Rating:

1.0

Aggressive bad attitude, like they hate all customers.

Rating:

5.0

Everything was ready as scheduled, got a text reminder shortly before pick-up time

Rating:

2.0

Was not going to make a bad review but just got an text 2 weeks after rental saying I owed fees. Text did not explain why and link did not show any outstanding fees. Went back to place I rented trailer for the 4th time now and agent said it was not his problem and I would have to call corporate. Came home to research and find it was a toll road fee that got charged to Uhaul instead of me. I've hauled trailers across the same toll booth many times and never had a problem. Bottom line to this story is that my local agent was not helpful in resolving this and maybe some clear communication could have averted all my wasted time and frustration. Rent again from Uhaul???? Maybe but never at that location again.

Rating:

5.0

I always trust this location for all my moving needs and I highly recommended.

Rating:

3.0

Truck returned a day early and I was charged $25 extra for forgetting a blue coffee cup in the cab of the truck. Mgr in Navarre not very nice, charge was not warranted

Rating:

5.0

Great service and the truck was in good shape. I wouldn’t hesitate to use them again

Rating:

5.0

Convenient and easy

Rating:

5.0

My overall experience with Cross Bones Enterprises U-haul was great. All aspects of the process: reserving the truck, picking it up, and returning it were all handled smoothly and with courtesy. Highly recommend them.

Rating:

3.0

U-Haul needs to stop allowing the renter to reserve moving equipment (furniture pads, dollies, hand trucks, etc) on their website that is not available at the renting location. This has happened at multiple rental locations and is very frustrating. Also the website offered moving boxes for pickup at a location that did not have them in stock. The next time I move I will be looking for another rental company that can guarantee that what I reserve will actually be available.

Rating:

5.0

The guys at Cross Bones Enterprises are very courteous. They are knowledgeable about the equipment and help make the process easy.

Rating:

2.0

Staff was rude and quoted $717 and ended up being almost $1050

Rating:

5.0

The Cross bones dealership in Navarre was great. Very thorough and customer friendly!! Will certainly recommend!!

Rating:

3.0

Truck seat leaned, check engine light was on, tire pressure monitor was malfunctioning. Glad it was a relatively short haul.

Rating:

5.0

I do not know what else could be done. Owners were very personable, friendly and helpful. I am very impressed with them.

Rating:

5.0

Easy to schedule and to return after use.

Rating:

3.0

The uhaul was turned in perfectly clean and we still got charged a cleaning fee. I do not agree with this cleaning fee. The pictures were uploaded and all was clean.

Rating:

5.0

The service and product were both excellent.

Rating:

5.0

Very friendly and helpful customer service.

Rating:

5.0

Not a thing!!! Wonderful experience!!!

Rating:

5.0

Nothing great experienced

Rating:

5.0

My customer satisfaction was exemplary.

Rating:

5.0

Local staff was great, showed me where to park and took care of checking truck in out me having to wait.

Rating:

1.0

Rude and unhelpful

Rating:

5.0

Continue to do a great job!

Rating:

4.0

Pave the road around the storage area so the equipment is not as dirty. I don’t like driving on dirt with my vehicle.

Rating:

5.0

Good rates, many options.

Rating:

5.0

Have used them many times with excellent results. Very helpful especially with hooking up the trailer.