Customer Reviews for Cross Bones Enterprises
(U-Haul Neighborhood Dealer)

Rating:

5.0

Audrey Ann was excellent

Rating:

5.0

very friendly and easy to pick up And return.

Rating:

5.0

fast and easy.

Rating:

4.0

We didn’t use the dolly but when we were loading bumped into and it came untied. Maybe use a stronger tie.

Rating:

3.0

Overall uhual is normally a good experience. The original spot I was suppose to return to was closed for 3 hours. I called another location to see if I could drop off. The young man said I could. He moved the uhual for me.

Rating:

2.0

This is probably a corporate U-haul problem. My app was open on my phone as I arrived, and my phone was already checked and set to give the app background permissions for location. I gave the app almost 3 minutes to gather data. Even with all that, the app wanted a bar code to scan at the location. I walked all around the building; even trying to scan a QR code from a truck. I called the main U-haul support number. 3 different agents and 30 minutes later, I decided to reset the App. Then and only then did it find my location and bypass the bar code input and allow me to check in and get my truck. The process is broken. Taking 45 minutes to self check in from arrival is not acceptable. I will not rent from U-haul again if I have to do a self checkin.

Rating:

5.0

Quick and friendly

Rating:

1.0

Aggressive bad attitude, like they hate all customers.

Rating:

5.0

Everything was ready as scheduled, got a text reminder shortly before pick-up time

Rating:

2.0

Was not going to make a bad review but just got an text 2 weeks after rental saying I owed fees. Text did not explain why and link did not show any outstanding fees. Went back to place I rented trailer for the 4th time now and agent said it was not his problem and I would have to call corporate. Came home to research and find it was a toll road fee that got charged to Uhaul instead of me. I've hauled trailers across the same toll booth many times and never had a problem. Bottom line to this story is that my local agent was not helpful in resolving this and maybe some clear communication could have averted all my wasted time and frustration. Rent again from Uhaul???? Maybe but never at that location again.

Rating:

5.0

I always trust this location for all my moving needs and I highly recommended.

Rating:

3.0

Truck returned a day early and I was charged $25 extra for forgetting a blue coffee cup in the cab of the truck. Mgr in Navarre not very nice, charge was not warranted

Rating:

5.0

Great service and the truck was in good shape. I wouldn’t hesitate to use them again

Rating:

5.0

Convenient and easy

Rating:

5.0

My overall experience with Cross Bones Enterprises U-haul was great. All aspects of the process: reserving the truck, picking it up, and returning it were all handled smoothly and with courtesy. Highly recommend them.

Rating:

3.0

U-Haul needs to stop allowing the renter to reserve moving equipment (furniture pads, dollies, hand trucks, etc) on their website that is not available at the renting location. This has happened at multiple rental locations and is very frustrating. Also the website offered moving boxes for pickup at a location that did not have them in stock. The next time I move I will be looking for another rental company that can guarantee that what I reserve will actually be available.

Rating:

5.0

The guys at Cross Bones Enterprises are very courteous. They are knowledgeable about the equipment and help make the process easy.

Rating:

2.0

Staff was rude and quoted $717 and ended up being almost $1050

Rating:

5.0

The Cross bones dealership in Navarre was great. Very thorough and customer friendly!! Will certainly recommend!!

Rating:

3.0

Truck seat leaned, check engine light was on, tire pressure monitor was malfunctioning. Glad it was a relatively short haul.

Rating:

5.0

I do not know what else could be done. Owners were very personable, friendly and helpful. I am very impressed with them.

Rating:

5.0

Easy to schedule and to return after use.

Rating:

3.0

The uhaul was turned in perfectly clean and we still got charged a cleaning fee. I do not agree with this cleaning fee. The pictures were uploaded and all was clean.

Rating:

5.0

The service and product were both excellent.

Rating:

5.0

Very friendly and helpful customer service.

Rating:

5.0

Not a thing!!! Wonderful experience!!!

Rating:

5.0

Nothing great experienced

Rating:

5.0

My customer satisfaction was exemplary.

Rating:

5.0

Local staff was great, showed me where to park and took care of checking truck in out me having to wait.

Rating:

1.0

Rude and unhelpful

Rating:

5.0

Continue to do a great job!

Rating:

4.0

Pave the road around the storage area so the equipment is not as dirty. I don’t like driving on dirt with my vehicle.

Rating:

5.0

Good rates, many options.

Rating:

5.0

Have used them many times with excellent results. Very helpful especially with hooking up the trailer.

Rating:

1.0

My contract said this was where I was supposed to drop off the truck and trailer which was about a mile from my house. I called and a woman answered. I told her who I was and asked when i could drop off the truck and trailer and she told me I couldn't. She said as a dealer she could refuse equipment if she wanted to and got into a pretty good tizzy. I told her I didn't call to be hollered at and my contract said this was where I was supposed to drop it at and if she wasn't going to help me then I needed a number to call someone that would. She did give me the number and he came by and picked up the truck and trailer from my house.

Rating:

4.0

Large, well run and very busy operation.

Rating:

5.0

Nothing

Rating:

5.0

The rental process is streamlined making the whole process easier. I like “take a picture of the vehicle” to annotate damage beforehand. What a time saver!

Rating:

5.0

I wish I could remember the employees name, but she was great. Super personable, helpful and friendly.

Rating:

5.0

Easy check in and and checkout

Rating:

3.0

charge me a $25 cleaning fee and did not credit my blankets like he said he would

Rating:

5.0

Nick was great.

Rating:

5.0

No, they did good work

Rating:

5.0

Very efficient operation…..return process even better. He was super helpful….. with a friendly smile.

Rating:

5.0

The gentleman who assisted us was very professional, thorough, helpful, and friendly. Would recommend Cross Bones U-Haul in a heartbeat. ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Easiest pick up I’ve ever had

Rating:

1.0

Listen to the customer and pay closer attention to the equipment. Upon pickup, representative hooked up the trailer. After departure I noticed the trailer shaking real bad, worse than any other unloaded trailer. I returned back to the facility immediately and notified the 2 representatives who were both outside telling them there is something wrong. Feels like a bent axel or something. They said, oh know they all do that because they don’t have weight in them. I stated I understand that but this feels worse than I have ever felt. It is shaking the whole back of the truck. Both reps did not even take a look at the trailer and said nope, that’s normal. So w I headed on my way. 10 miles later I am on the side of the highway with a shredded tire waiting for 1 1/2 hour for service.

Rating:

5.0

Fast, friendly, efficient!!!

Rating:

5.0

We only go to crossbones, everyone there is great, they're the only place we use in town