Attendent forgot to provide rented furniture dollies and did not provide instructions for how to secure/handle the dollies in the no-attendant present at the trailer return.
DAVID L
Customer Reviews for Cross Bones Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issues. I checked the trailer in after hours, and it was a simple return.
John CAgent was very rude!! I returned the trailer back and was the only customer and he told me to put it back where I found it. After I parked it, the agent had someone else with a trailer and quickly unhooked them and sent them off. Then 4 more customers showed and the agent refused to unhook me or even talk to me. After three more customers were attended to, I ask the agent if he would unhook me. The agent said no, go do it myself. After the fourth, customer was helped, I unhooked the trailer and just left.
ROBERT CSave DL in our profile to help checkout get done a little faster.
STEPHEN MReturned after hours.
Jenifer SQuick and courteous service.
ROBERT MThe CSR was awesome! He was kind, knowledgeable and very helpful!
RICHARD HSteve is friendly and very accommodating. It took less than 10 minutes for me to be on the road with my trailer.
MARK GExcellent customer service
TERESA PExcellent service.
RICHARD WEasy drop off..
Dennis FThese guys were Great, walked thru everything with me made sure i had no questions great customer service the equipment was in great shape they made sure I had new tires on the double axel trailer as I was making a 3k mile trip. The trailer worked great
Steve PI wanted to share some feedback regarding the app used for photographing equipment. I found it difficult to use because it required me to stand approximately twenty feet away from the vehicle. In one instance, this positioning placed me in the street, which was both inconvenient and potentially unsafe. I would like to suggest adding functionality that allows for closer-range photos or more flexibility in meeting the photo requirements. This would make the app much easier and safer to use.
MATTHEW FTrailer smelled like cat piss Let tire worn unevenly on the outer edge (cupping). Over heated. Found to be under pressure
JEFFREY BHave used this location several times, excellent service. Very friendly and helpful.
LYNN LGenuinely the best experience I could ask for. I’m a woman who had never drove a truck this big so I was quite scared, and they made sure to give me all the tips and tricks and reassure me so I could get through it. And it went great!
MELINDA BEverything was good
SHAWN CCrossbones always does a great job. Very friendly and professional.
DANIEL CVery friendly staff. Thoroughly went over van and operation with me. Loved the ease of pickup and drop off
PAMELA SGreat, friendly staff person. He is prompt, professional and with me being a regular renter, this location is my go-to.
CHRISTOPHER PA1C movers (not affiliated with this location) take them off of recommended movers
ELISE SRetail owner was very helpful. Super Nice guy!
TOBIAS SHelped me park the trailer when I returned it & was very knowledgeable about what I would need for my trip. Thanks again!
CRISTOBAL TAll aspects of rental went very well. Great job!
CHRIS MI found that it is very difficult to contact this location. I have tried for more than 72 hours to call and I am only getting the recorded message.
ROBERT GEveryone was extremely nice and helpful
ALICIA EI reserved a 19.95/day van online and even filled out the pre-check information. When I got to the actual dealer, they had me do the application and the pre-check all over again! What's the purpose of initialing doing it online????? A huge waste of time since I was already pressed for time. It took an hour to wait in line, re-fill out the paperwork, listen to the disclaimers, walk the vehicle and take pictures. Efficiency is NOT located with this company.
CHRISTOPHER MNice service and help hooking up
CHRISTOPHER DAlways a pleasure
THOMAS RVery very small location smelled like a wet dog because they were operating out of a kennel and it was very cumbersome to park the truck in between all the pine trees
ROBERT TThis place is great! I've picked up here twice and the guy is always so nice and gets me all the extras I order. Definitely get a uhaul from here you will be well taken care of.
Hilarie AFantastic service at Cross Bones. Truck was clean and ran well. Easy to pick up/drop off. The owner called me the next day bc I left some hardware in the front console. Wonderful customer service.
ELIZABETH JSteve is awesome and have great Customer Service! Highly recommend this Uhaul
MICHAEL MHighly Recommend They got us set up in minutes, no issues and all info sent atraight to my phone Really personable and informative
GREGORY GSince there was only one person working there, and he was out helping another customer. I didn’t know if I was gonna be waited on. So I almost left. But I’m glad I didn’t because Steve the man who helped me took care of me quickly and got me on my way in less than 15 minutes. Plus, he was very friendly as well.
MARK GExcellent customer service
MICHAEL SGreat service!
JASON HGreat equipment, efficient and easy access picking up and returning trailer.
MICHAEL FBe like the Navarre, FL drop off location. Professional, helpful and knowledgeable. I would recommend this location. People at the desk, not having to find staff to assist.
mike nLocation is great. HOWEVER U-Haul has gone down the tubes!!!!!! So sad> Over a 4 week period I have been trying to rent a truck close by. This App being pushed on customers is AWFUL AWFUL! Customer service and locations know it. Customer service makes excuses stating it glitches alot!! You rent and confirm and then later it changes your location without notifying you. During pics for check out it closes down in the middle repeatedly and makes you start over and then closes out completely. It says no trucks available when the are available. Locations confirm this. Nightmare.
Tracy LGreat people very pleasant experience. Will rent from them again.
MARK BI have been renting from Cross Bones Enterprises for many years. From truck, trailers, to tow trailers. I have always found their equipment to get in great shape and the service of the employee's to be exceptional in every way. this time I rented a 20 ft truck for a local move and the vehicle ran great, was clean, and as always, the employee's very helpful, accommodating, and nice! I will always rent from this location bar none!
Eugene WHad a very good experience. The owner was friendly and helpful and me on the road quickly.
DAVID FEverything was great !
PAUL SThis is our 3rd time using this location and he is GREAT!
SCOTT ONot a thing!
THOMAS RIt was convenient and the process for renting was easy.
Cameron DI do not think it’s the locations fault. The owner/worker was kind and helpful to the extend he could be. The pick up and drop off application was a waste of time. It would not load (full service 5g still wouldn’t load). It was not convenient & major questions asked at pick up should have been asked during the reservation sections to speed up the pick up process. It took over 30 minutes to pick up the truck & we were not notified that we were getting a different truck until pickup. In addition, the app changed which truck was set up for us and we had to switch keys and wait for the owner to arrive on site to correct the issue. The U-haul app needs to be fixed.
Edward S