Customer Reviews for Crossroads Chevron
(U-Haul Neighborhood Dealer)

109 reviews

27789 Hwy 6   Sardis, MS 38666

(662) 267-3586

Hours

  • Mon–Sun
    8 am–6 pm

Services at this Location:

Contact Us

(662) 267-3586

27789 Hwy 6
Sardis, MS 38666

Services at this Location:

Hours

  • Mon–Sun
    8 am–6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Address was misleading, but this may be where they get their mail. The address said Sardis, MS, but Sardis is 15 miles away. Oxford is 7 miles away and Batesville is 10 miles away.

ERNEST R. 
Rating:
2.0

Better interaction with attendant. He was rude, and hard to understand, didn't show us where the truck was, didn't get the dolly for us we had to come back and ask for it then get it ourselves out of a storage closet.

Victoria S. 
Rating:
3.0

Took forever to pick up uhual and it had a low pressure in one tire that I had to fix

Austin V. 
Rating:
1.0

I set up my rental to be picked up in Horn Lake. No one told me the location was changed to Sardis, but it was actually past Batesville. Worst communication and customer service I have seen.

James A. 
Rating:
5.0

Customer did not leave a comment.

Bradkey S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
2.0

Location of return in Sardis, MS was not marked at all.It is a gast station/convience satore. I actually went to the business next door to return the Uhaul and they let me know it was this next building over.

Todd O. 
Rating:
3.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

Dean M. 
Rating:
1.0

I drove to the drop off. The owner/representative/ cashier told me to drive behind the building and leave it. He was too busy to give me a receipt and said he'd email it. Being a Middle Aged woman I asked if someone would be back there to help me and he said “no, maybe I'll come”. Thankfully I had my 19 year old daughter with me. Behind the building was sloped so after backing the 6x12 trailer up to an abandoned building, we had to pull old tires full of water from a dump and lay them in front of the trailer tires to keep it from rolling forward. She and I unhitched the trailer and picked it up enough to get it detached from my SUV. The guy never came out to help. We left.

Marci M. 
Rating:
3.0

It is a small convenience store with regular customers. Their computer equipment ( phone/tablet ) was slow. Super nice people, don't expect them to help with parking and unhooking. We had a trailer: told us where to park and unhook.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
1.0

When reservations have been made, that reservation should hold a spot for both pickup and drop off, which this reservation did not. I was told at drop off they could not accept my trailer, which then instigated a 45-min phone call (on hold for better part) to find a location, which was a additional 11-miles from my home. Unless no other choice, I will never use this service again!

Earnie M. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
2.0

This location is also a convenience store/gas station and a busy one. One person working to handle everything. Internet was out at store and was just told to go park it but he would not be able to close out my return until the internet came back up. He was rude and not at all helpful but was also busy because he was the only person there. I was able to complete the drop off from the app but since this was my first time doing this I left unsure if the drop off was complete and uneasy that someone may call me asking why I didn't turn in the uhaul. So for these reasons my experience was worrisome.

Damian M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

I was charged for 6 gallons of gas when I had filled the truck up exactly to the same amount as when I got it. Ridiculous.

Garrett H. 
Rating:
1.0

This location was absolutely horrible. Customer service was the shits took me an hour to get my uhaul. the lady made me text her the number off the uhaul after i left and told me it hadn't even been checked in but just take it and she'll do it later. the location was dirty and gross.

Harrison C. 
Rating:
1.0

Customer did not leave a comment.

Alexander G. 
Rating:
5.0

Holly was absolutely amazing. She went out of her way to help us overcome a bad situation at another location. Holly turned a bad day into a good one and we appreciate it.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

PHIL A. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
2.0

When we returned the trailer, it was about one hour past the return time. We explained to the young man who accepted the trailer that the torrential rain in Mississippi over the last 2 days slowed our move process down and asked if they would please waive another full 24 hour/1 day charge. The man said he had no idea that he only works at the gas station and couldn't assist. The drop location was not a Uhaul Center...it was a Chevron Gas Station. Please let us know if you can credit us $29.50 that you immediately charged to my credit card yesterday (8/1/22). You even added the $8.00 Insurance coverage despite receiving trailer back with no damages! Very unethical!

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
1.0

Better communication, drop off box at every location, better customer service, less wait time to receive help when needed.

Richaud S. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL W. 
Rating:
4.0

Customer did not leave a comment.

shannon T. 
Rating:
5.0

Customer did not leave a comment.

Lacy M. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
1.0

Location internet was down and manager couldn't get adequate support from U-Haul by phone. It took over 30 minutes to resolve and I had to do it myself with the regional office.

Dave D. 
Rating:
3.0

They need to treat it like a business and not a side job.

TERRELL S. 
Rating:
5.0

Customer did not leave a comment.

Danny W. 
Rating:
2.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie P. 
Rating:
5.0

You can work harder to get the correct reserved truck at the correct reserved location. Neither of those things worked. I had to use more gas for a bigger truck than I needed.

Jude A. 
Rating:
5.0

Very friendly and helpful. The gentleman knew exactly what he was doing. Very good experience

Amy M. 
Rating:
4.0

Good experience, very friendly

monica C. 
Rating:
5.0

The only thing I noticed only after a police officer followed me for a bit. I stopped to gas's up shortly after and noticed the sticker on the license plate was expired. It said 3/31/22, I'm sure the police officer was able to call it in, he went on about his business.

Adrian Z. 
Rating:
5.0

Super nice, quick and easy. Highly recommend This location!

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Danny D. 
Rating:
3.0

The truck was left on empty and the store was almost an hour from us

Megan S. 
Rating:
4.0

Customer did not leave a comment.

Patrick C. 
Rating:
4.0

Had a team member assist with dropping off the vehicle due to online check in not function. She was extremely helpful and made the process as smooth as possible.

David P. 
Rating:
3.0

Customer did not leave a comment.

Bobby I. 
Rating:
3.0

Signed up for a self check pickup and had to go inside and use standard check in procedures. The truck was in good condition but not swept by the last renter.

QUENTIN H. 
Rating:
3.0

Customer did not leave a comment.

Thomas V. 
Rating:
1.0

800 customer service operators were rude and unresponsive—-excessive long holds, two hang-ups.

RICHARD M. 
Rating:
4.0

Nothing

Trey S. 
Rating:
1.0

Sardis location staff was not attentive nor very knowledgeable of how to use the online system, so it was a long time for a pick-up. I went by days early to be sure my equipment and supplies would be there. He offered no on hands assistance to see which truck I would be assigned, and then I was told "I have no supplies'" but he ever did anything to try to get thing or call U-Haul to let them know or assist in obtaining at another location. I then went to the Batesville location, but they were closed on Friday. Went again on Saturday and just happened to catch someone there assisting with another reservation pick-up. If locations are not going to be open the hours on the doors of the business, then they need to give a heads up or change the signage!!! Unnecessary frustrations when already dealing with a stressful moving situation. If I had not rented int he past from U-Haul and knew how difficult it could be to get supplies, then I would have been seriously upset and SOL for my needs on the day of the reservation!!! Furthermore, the text from U-Haul does not give directions to the correct location. It maps you to the west side of Batesville instead of the east side. I told the man at the pick-up location as well as the rep who called from the Jackson location, but neither seemed to care.

Elizabeth F. 
Rating:
4.0

Nice and easy when picked up. Ok to drop off.

jason S. 
Rating:
3.0

Trailer had trash in it when I picked it up. I did get to pick my own trailer out that was nice

jason S. 
Rating:
5.0

Customer did not leave a comment.

Latonya C. 
Rating:
1.0

During the process, the store clerk was continually asking us to step back and let other customers pay for beer and other items. Sexually explicit items were visible on the counter, the clerk was very hard to understand, the truck was littered with trash, we informed him of this, he had no response. This was our first time to use this service, definitely not a place we would use again.

Taylor L. 
Rating:
1.0

Make a closer dropff possible

LORAINE J. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
3.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

LIZ P. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

charlie S. 
Rating:
3.0

It's way out of the way

David R. 
Rating:
1.0

Competent staff

LOGAN S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

beth M. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
1.0

Update which locations have which products Customer service

Logan S. 
Rating:
5.0

Nothing the experience with this location was perfect. organized, quick service. i could not have asked for it to go any better.

DAVID R. 
Rating:
5.0

He worked with me to get in contact with the extremely rude origin officer to try to figure out why I was charged so much before closing me out to prevent even more unnecessary charges.

James P. 
Rating:
2.0

Customer did not leave a comment.

Edwin L. 
Rating:
3.0

Disputed tank from when I picked it up to where I turned it in. Turned in with more gas in tank than when I picked it up. Have screenshots to prove pick up and turn in. Turned in with 1/8th more gas in tank than when I picked it up.

KENNETH K. 
Rating:
1.0

I pick my trailer up at 2 o'clock they do not except U-Haul's after 7 o'clock so I had to keep the trailer overnight and deliver it first thing the next morning and still charged me $70 I will never rent from this location again it is a rip off

Robert I. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Very friendly great help

Debra S. 
Rating:
3.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

Customer did not leave a comment.

Brian R. 
Rating:
1.0

Visited 3 stores to find out none of them had the equipment to provide the “ guarantee” that is advertised. I've never had problems in the past but I was very disappointed with the quality of service yesterday.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Ashley L. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

This location was the only available location to retrieve a truck after my original pick up location did not honor my reservation.

Ariel T. 
Rating:
5.0

Place a sign on the empty building door informing renters to go into the fuel station to rent the equipment trailers. Check in online saves a lot of time.

Glenn W. 
Rating:
2.0

Located in busy understaffed convenience store… 1 clerk to check in AND wait on all walk in customers. Got flustered and made mistake on check in. It was corrected, but spent way too much time there.

ROBERT G. 
Rating:
5.0

The staff was very courteous and helpful to check us out.

Timothy M. 
Rating:
2.0

I wen't right at closing. I assumed they were closed because of street lights and building lights being off. Then once I was almost done checking out on my phone, a man showed up and shouted at me as if I was trying to steal something. Then he tried to park my uhaul and trailer because he didn't like how I did it, and failed to reverse it into the space. He had to park somewhere else. It was not a good experience and I was a bit frightened.

Kathryn K. 
Rating:
3.0

Faster service !

Phil H. 
Rating:
3.0

It would be nice to know if your being charged for uhaul rental, mileage and have to fill truck back up. Don't understand the charge for mileage plus charge to fill back up.

Donna F. 
Rating:
4.0

I was surprised that the two uhaul locations in Oxford MS were closed by mid afternoon on a Saturday, and on move in day for many students. Therefore, having to drive 15 miles to Sardis to drop off.

James J. 
Rating:
5.0

Hire more excellent employees like the lady in MS who helped me

Harold S. 
Rating:
5.0

Customer did not leave a comment.

Magie H. 
Rating:
5.0

Customer did not leave a comment.

DENISE P. 
Rating:
3.0

I had no problem with this location. The Uhaul rep at this location did what was expected. The problem was the first location in Lexington MS I was given which was an hour drive away and there was no truck there! Once we drove the hour back home, my husband and nephew had to drive 1 hour 40 minutes one way to pick a truck from this location. We lost 6 hours of our moving day which meant we were delayed in moving. This also meant the people who had taken time out of their day to help us were unavailable the next day.

Felesia C. 
Rating:
5.0

Customer did not leave a comment.

JAZZLYNN H. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
4.0

Customer did not leave a comment.

Dan P. 
Rating:
2.0

I need my money back I never took the trailer

Amador G. 
Rating:
3.0

Customer did not leave a comment.

William E. 
Rating:
4.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

VICKEY T. 
Rating:
4.0

Customer did not leave a comment.

Ben N. 
No reviews have been submitted for this location.

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