Customer Reviews for Crossroads Gas Plus
(U-Haul Neighborhood Dealer)

1,106 reviews

2364 20 Ave NE Unit 1   Calgary, AB T2E8J1

(403) 250-1421

Hours

  • Mon–Fri
    7 am–7 pm
  • Saturday
    8 am–6 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(403) 250-1421

2364 20 Ave NE Unit 1
Calgary, AB T2E8J1

Services at this Location:

Hours

  • Mon–Fri
    7 am–7 pm
  • Saturday
    8 am–6 pm
  • Sunday
    9 am–5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The van was given to me with the check engine light on. The man working here informed me that's because it's well overdue for an oil change. When I expressed concern, he brushed me off. He did not do any kind of walk around with me at pick up or return. The tires were NOT appropriate for winter driving conditions. The washer fluid DID NOT WORK AT ALL. The speed control is not accurate. It runs more than 10kms below what it's set at. I informed the man running this place and he just shrugged his shoulders. I felt like this vehicle was unsafe, especially not being able to clean the windshield. Was a very poor experience.

Sarah F. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Dwight W. 
Rating:
2.0

They were to open at 9am, they finally opened at 920am and the guy was rude and not overly friendly or helpful.

Dale L. 
Rating:
1.0

Tires were all low in air pressure. One was very low once loaded. Attendant did nothing to help in getting trailer hooked up to vehicle. Attendant did not communicate very well. Felt like just pay me for the rental and get out. Very poor person to represent Uhaul. Place is dirty for a business place.

jim W. 
Rating:
2.0

Truck has check engine light on, ran like shit, and they overcharged me 100$ and will not answer my calls.

Colin D. 
Rating:
5.0

Very nice

mogos O. 
Rating:
4.0

Everything went very smooth.

Lennard S. 
Rating:
1.0

Customer did not leave a comment.

Jhun L. 
Rating:
4.0

It's a gas station so perfect for refueling before dropping off! Great, convenient location. They say they don't provide printed receipts for fuel though and would email a receipt but the server was down. Keys are dropped off inside as well, there's no key box for returns

Kayla L. 
Rating:
3.0

Customer did not leave a comment.

Aharon C. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
1.0

I had a reservation for a trolley and when I went to pickup my truck, there were none available, I was told that the are first come first serve. So then, what is the point of reserving one online!!

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Arno V. 
Rating:
5.0

Customer did not leave a comment.

WanChen L. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Hans Jurgen K. 
Rating:
5.0

Customer did not leave a comment.

qin Z. 
Rating:
5.0

Good service No complaints

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

Benilda M. 
Rating:
3.0

Customer did not leave a comment.

TAMARA T. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Brent J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

The uhaul wasnt fueled fully, it's was very dirty in the driver area (dusty, red stain on visor, bad smell, sticky steering wheel) was in to much of a rush to do anything for a 30 min move and I got charged $98.00 online since I wasn't able to make it before closing.

Sinah A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Great experience.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

nourreddine M. 
Rating:
5.0

Bliss was great and drove me from one U-haul location to another. Johnny was also pleasant to deal with.

Emma B. 
Rating:
3.0

Sweep the trailer when it is returned

Sidney T. 
Rating:
4.0

Customer did not leave a comment.

Marc B. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
2.0

He have to talk properly to the customers!!

Million G. 
Rating:
5.0

Customer did not leave a comment.

Muriel B. 
Rating:
5.0

Customer service was excellent,Ariel Cham attended to me with such professionalism and friendliness. Definitely would recommend this location!

Gideon E. 
Rating:
5.0

Customer did not leave a comment.

Wendy C. 
Rating:
5.0

Customer did not leave a comment.

Tomasz W. 
Rating:
2.0

My rental unit was not there after receiving two phone calls asking when I will be picking unit up. I am very disappointed with u haul. Wasted my time and missed an event at my daughters wedding. Had three hours to pick unit up and spent more than that. When it should have taken 20mins. Unsatisfed. people didn't know what to do plus told me lies to satisfy me. Will not use uhaul again.

jim W. 
Rating:
4.0

Thanks 😊

Paola C. 
Rating:
1.0

The truck I received was not clean. The rates were not explained prior to leaving. I felt as though I was overcharged.

Anabelle P. 
Rating:
5.0

The gentleman working was polite and awesome to deal with!

Naomi C. 
Rating:
3.0

Customer did not leave a comment.

Leonard A. 
Rating:
3.0

Clean the inside of the vehicle cabin, smell like cigarette.

Benedict B. 
Rating:
3.0

Customer did not leave a comment.

Douglas N. 
Rating:
5.0

The merchant was very accommodating and kind!

Mosss D. 
Rating:
5.0

Customer did not leave a comment.

Amarjit kaur G. 
Rating:
2.0

I was very disappointed with U-Haul this time around. I booked the truck and wanted to do my pick up at 6:30am in order to drop off at 12:30pm. I made sure to fill out everything I needed in order to obtain my truck without any delays or needing someone to give me the keys. Unfortunately, I had to wait an hour and half, so until 8am for the shop to open because the website wouldn't allow me to pick up my truck remotely. I wasted time and had to pay my movers those hours for nothing. I called U-haul when I got there, waited for an hour for them to answer, once they did they hung up on me. The shop was also opened late which furthered delayed my move. Very disappointed.

Rafael G. 
Rating:
2.0

Customer did not leave a comment.

Santiago Z. 
Rating:
1.0

The confirmed puck up location was 3 km from my house. When I got there I was told that the pick up was actually at another distant location that effectively tripled my mileage costs. And the back of the truck smelled like someone had an all night drinking party in it.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
1.0

Truck I reserved was broken, unsafe to drive. The person at gas station told us to drive anyway. After he tried driving it, it was parked and we were give another smaller truck. I had put 56 dollars of gas in the first truck and told to drop off receipt (attached to the key, left in drop off box) for the gas when dropping off my keys for a refund. I did, but never got the refund. When I dropped off the truck, Noone was there with a sign on the door returning at 3pm.

DAVID A. 
Rating:
2.0

Location was dirty and had a bad smell, staff was ok...but not great. We were surprised about the minimum of $60 when paid with cash or debit when the actual rental amount was $41 And selling a converter for an additional amount of $22 is just a rip off.....when the same thing at Princess Auto is only $5.99 Not cool Uhaul !

Evelyn S. 
Rating:
4.0

Excellent customer service

Denis S. 
Rating:
1.0

The trailer had to be swept out once I brought it home as it had dirt and debris inside of it, before I could load my goods into it. I had booked the trailer for 3 days and was told to return it Monday (being a STAT holiday) and I was running late from the 9am pick-up time and when I dropped it off just after lunch I was charged for a whole nother day, which seems a little over the top for running behind a few hours for drop off. The dealer then on my invoice showed I dropped it off the next day, which was not the case at all! I would not recommend this location to anyone, and have had alot of good success from other locations as a repeat customer. I would like to have my one day additional charges reimbursed as that is reasonable due to the condition of the trailer being dirty upon pick-up and the additional charges to my credit card.

Jason S. 
Rating:
2.0

This was the grossest, dirtiest location I have ever been to, and if you check my account, you will see I have been to quite a few. Not sure if I caught COVID there, but I did, and I don't doubt it was from there. Do not touch anything!

Cynthia M. 
Rating:
3.0

The sheet with the information that was given to me is barely readable. It is so light and small, that you can't read it. Also, the final receipt that is emailed to you, when printed, that is barely readable. I think there might be something wrong with uhaul printed reports.

Bianca D. 
Rating:
5.0

This location provided the best service I have had from Uhaul.

Tadeu K. 
Rating:
2.0

Truck was dirty, windshield and mirrors were dirty. Pick up location was run down and dirty/dusty. Lot needed to be cleaned of debris and sand leftover from winter. Was not allied to park my car on Cash Plus lot - for U-Haul trucks only. Guess I am only a customer. I turned on truck and got msg that the right rear tire needs air; told the operator of pick up location and he said to ignore it. Sensor problem. If the air really does go down in same tire, when would I know to address that safety issue? I am fed up with U Haul. Great marketing but no customer service.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Guillermo G. 
Rating:
1.0

Dirty, old location with attendant who tells me I "don't need more than 6 moving blankets for that size of trailer." I told him, "it's not your furniture I'm moving." I still only got 6 moving blankets, when I requested 10.

Eddie S. 
Rating:
3.0

Just keep the equipment clean. Other than that all good. Thanks.

Juan N. 
Rating:
4.0

Customer did not leave a comment.

Stephen N. 
Rating:
3.0

Customer did not leave a comment.

Joseph H. 
Rating:
3.0

Keep up the friendly service and speedy processing. Happy that we could find a location with just what we needed.

Matt P. 
Rating:
2.0

This location is convenient and there's a lot of street parking. Transaction is fast and easy, person in charge was very straight forward. Had a fairly decent 10' truck, could use a bit of cleaning inside, but it works good. It's a gas station, would be nice to see it cleaned up a bit inside and stocked up with supplies. Appearances says a lot. Thank you for being there when I needed to move.

Davan S. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Perfect. 10 minutes in and out the door on pick up and drop off. Would use this location again for sure.

Kenneth S. 
Rating:
3.0

Should make sure to check tire pressure before you rent out your trailers l rented a trailer it looked fine until I loaded it and one of the tires was at 10 lb tire pressure

SEBASTIAN G. 
Rating:
5.0

Customer did not leave a comment.

Guillermo G. 
Rating:
2.0

Have a designated parking of uhaul trucks instead having it on the road. Truck i rented was terrible on gas, inefficient, spent almost $1000 on fuel from calgary to winnipeg. Ridiculous. First time renting Uhaul and it will be last time and never recommending to others. I have rented many cars trucks over the years but never had this terrible fuel milage in any if those. Doesnt matter if the truck was loaded or not there is no reason for a truck to give that poor mileage. Very dissatisfied.

Daman K. 
Rating:
5.0

Diseal on the fkoor but was fixed at the end.

Justin E. 
Rating:
3.0

We received the truck completely on empty, ran out of gas within 5 minutes, stated the gas gauge was broken so was no sure how much gas was in the truck, very unprofessional

debra D. 
Rating:
2.0

Customer did not leave a comment.

Selena D. 
Rating:
3.0

refund on extra gas

Wesley G. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Continue with good services.

Kenneth moses O. 
Rating:
5.0

Customer did not leave a comment.

ALEMAYEHU MEKON S. 
Rating:
2.0

Uhaul was very dirty, reeked of cigarettes, cigarette burn on seat, hair/fur everywhere and trash from previous renters were still in the truck.

Finley H. 
Rating:
3.0

The customer service was not good in this location, it's like giving an order and not serving the customer needs, should have to understand the value of customer and approach customers friendly

Amir M. 
Rating:
2.0

The box of the truck was extremely dirty. Full of wood and ash. We had to clean it before we could even use it. Not happy at all.

Marco S. 
Rating:
5.0

Customer did not leave a comment.

Diane L. 
Rating:
1.0

Contract showed wrong fuel level, pieces of the truck interior were missing, employee of the rental store lied to us about price, deposit was not returned.

Austin W. 
Rating:
2.0

Customer did not leave a comment.

Ahmed M. 
Rating:
5.0

To allow customers to return a vehicle at any location

Sam M. 
Rating:
1.0

Very disrespectful customer service on this location. Actually this is the second time I see this person being rude A few months back he was rude to my friend. He doesn't explain he just get mad when customer ask questions to understand the policy. The vehicle was dirty and has unpleasant smell.

Tigire A. 
Rating:
5.0

Great service. The rental agent was informed and made it easy to rent the trailer.

AARON N. 
Rating:
5.0

Always excellent service

TROY G. 
Rating:
3.0

Perhaps only due to the cold, but van was dirty inside and out, warnings regarding two of the four tires as being low and needing air. Pick up and drop off was easy and person in store was helpful though.

LOUIS K. 
Rating:
5.0

Customer did not leave a comment.

AdamPaul T. 
Rating:
5.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

The man working the desk who served me was exceptionally quick and very pleasant to deal with!

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
5.0

Customer did not leave a comment.

ali J. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
3.0

Customer did not leave a comment.

don S. 
Rating:
1.0

Owner late, dis not open on time and refused to allow drop of unit to location chosen. RUDE. NEVER will we rent UHaul again

Heather D. 
Rating:
5.0

The rep was great! Quick and informed.

Allan Y. 
Rating:
5.0

Customer did not leave a comment.

STEWART C. 
Rating:
4.0

I was very happy with how easy the process was. The only thing that upset me was that when I went to get truck I was told that the gas had all been syphoned the night before . I had to fill it before I even left the parking lot.

Amy J. 
Rating:
3.0

Customer did not leave a comment.

Tom W. 
No reviews have been submitted for this location.

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