Customer Reviews for Crossroads Gas Plus
(U-Haul Neighborhood Dealer)

1,011 reviews

2364 20 Ave NE Unit 1   Calgary, AB T2E8J1

(403) 250-1421

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(403) 250-1421

2364 20 Ave NE Unit 1
Calgary, AB T2E8J1

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Owner late, dis not open on time and refused to allow drop of unit to location chosen. RUDE. NEVER will we rent UHaul again

Heather D. 
Rating:
5.0

The rep was great! Quick and informed.

Allan Y. 
Rating:
5.0

Customer did not leave a comment.

STEWART C. 
Rating:
4.0

I was very happy with how easy the process was. The only thing that upset me was that when I went to get truck I was told that the gas had all been syphoned the night before . I had to fill it before I even left the parking lot.

Amy J. 
Rating:
3.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie G. 
Rating:
5.0

I have rented several times from this location and the owner/ operator is excellent. He runs the location very well.

Brian M. 
Rating:
5.0

The vendor was awesome. He is flat out so thorough and so fast it is incredible. I would go back there every single time I need a u-haul!

Simon D. 
Rating:
5.0

Truck consistently veered somewhat to the right, but otherwise was a pleasant experience for my FIRST time renting from U-Haul! I was quite pleased with the efficiency of signing in, and the clerk at this location was particularly helpful. Keep up the good work!

Steven K. 
Rating:
5.0

Friendly and helpful

IVO V. 
Rating:
5.0

The vehicle was clean when I got it.Great experience for a first time uhaul user.

Kiran T. 
Rating:
3.0

The online pick-up did not work well. Someone called us and we had trouble understanding them. We waited for more than 10 minutes. We went inside and tried it the old way instead.

Lester R. 
Rating:
5.0

Customer did not leave a comment.

Travis R. 
Rating:
3.0

The location was fine - it is corporate policy that causes me to NEVER recommend Uhaul. You upload a photo of my drivers license? What happens to it? how long is stored? I will NEVER rent from you again - way to invasive. I have no idea if this is industry practice but I will be lodging a complaint with the privacy commissions of both Alberta and Canada. If had a choice, I would have walked away!!!! NEVER again.

George M. 
Rating:
5.0

Customer did not leave a comment.

xiaosheng L. 
Rating:
5.0

Customer did not leave a comment.

Eason P. 
Rating:
4.0

Customer did not leave a comment.

Simon S. 
Rating:
5.0

Customer Service was great and the agent was very helpful with the after-hours return.

TROY G. 
Rating:
5.0

Customer did not leave a comment.

Donivan R. 
Rating:
5.0

Customer did not leave a comment.

Lovepreet P. 
Rating:
4.0

Customer did not leave a comment.

Ross H. 
Rating:
5.0

Not all trailer size are avalaible there , n they only have one unit for rent. So many time cannot get the trailer I need . I think they should have more trailer there at least one kind each .

Che K. 
Rating:
4.0

Customer did not leave a comment.

Jeremy V. 
Rating:
5.0

Customer did not leave a comment.

Calvin F. 
Rating:
5.0

All good. Nice customer service

ARNEL M. 
Rating:
5.0

The trailer should secure the trailer light extension as after rented noticed that there is non avaible on the trailer nor the shop. It should be attached to the trailer so people cannot steal it or reenter should return it back to the store every time used or after rental. Plus I cannot return it after hour as there is no secure place or lock provided me to leave it overnight if I can return earlier before the night...I dont want to risk someone stole it even returned to ur lot that night n I m responsible for it so I have to haul a empty trailer home n back next day. It's time consuming...I think ur trailer should provide the renter to lock up when its parked or return when after store hour return. Thanks

Che K. 
Rating:
5.0

Truck worked well. Would like if you paid attention to cleaning the inside though. Windshield was dusty on the inside. Otherwise all went according to plan

David D. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
3.0

Customer did not leave a comment.

Brandon A. 
Rating:
5.0

Please make your online booking more accurate. If during month ends, you do not rent out for more than 6-8 hours have it mentioned it on the website, or incorporate that into the booking/reservation system. It is not a good experience, when we see something booked online, but then we get a call/email that either the timings or the location has been changed.

Faisal V. 
Rating:
1.0

I got charged extra @20 for gas which I returned as requested and it was full.

HASSAN D. 
Rating:
3.0

Customer did not leave a comment.

Ahmer Q. 
Rating:
5.0

Customer did not leave a comment.

Becky W. 
Rating:
1.0

We went there without booking a truck online, and waited for an hour in the line only to find out that we had to do make a reservation online. We asked them to lend us a truck now and make the reservation there and yet they refused, making an excuse "there aren't any available". We then started driving home, and then my daughter found out that they had a truck available in ten minutes. We had no problem getting the truck but just remember to book online beforehand to avoid all of this! (Also, we looked on their website the night before and they did not have the truck available then)

Harlakhbir S. 
Rating:
5.0

The agent at this location was excellent. He was very cheerful and helpful and quick! I even heard him on the phone dealing with a customer who was upset about something but he was so kind and helpful and worked to fix whatever the issue was with patience and understanding. Would definitely use this location again.

Lorraine K. 
Rating:
3.0

The car dolly we rented had tires on it that were completely unsafe. This was for a long haul trip from Calgary to Vancouver. One of the tires was in such poor condition it was unsafe to even touch. As the driver I did inspect the tires but did not roll them 360 degrees as this level of damage was far far far beyond regular maintenance. I believe we had an angel on our shoulders as I notice this some 600 km into our journey before loosing the tire, on the car trailer, behind a 20' uhaul mover in the mountains. The hole was over 2” in diameter in the tire. The steel belts were split and completely gone. This was terrible. Further to this the roadside assistance did support, however contacted myself referencing the repair shop, mistaking that she was contacting the repair shop instead of me the customer. Her candle and communication was poor customer service. Eventually we were able to get the repairs and return to the road.

Gavin C. 
Rating:
1.0

Customer did not leave a comment.

elsherief K. 
Rating:
4.0

Drivers window on truck stuck halfway. So unfair to get a truck with 3/4 full tank, you know there's no way I can return it like that, either I get screwed for not enough gas, or I gift you 10 litres for free. It should be get it with a full tank and return with a full tank, like every other car rental.

Robert B. 
Rating:
2.0

Van was quoted as $19.95 per day. KM were 180 x .59 I delivered the van clean. I was charged $ 218 bucks which included a $25 dollar cleaning charge. Why did the price increase?

Nathalie C. 
Rating:
4.0

The service was excellent and he had everything I needed for my move. My only feedback would be the cleanliness of the trucks, otherwise great

Lorri R. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
3.0

Customer did not leave a comment.

Manon M. 
Rating:
5.0

Customer did not leave a comment.

Gurjeet G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Loreen A. 
Rating:
5.0

Excellent service..👍

Laurence V. 
Rating:
3.0

The UHaul smelled like cigarette smoke and triggered my asthma. Advise customers to not smoke in shared vehicles.

Phat L. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Lionel M. 
Rating:
5.0

Customer did not leave a comment.

trevor K. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
2.0

Show up on time to open your store for service. Had a 8am pickup booked and the guy running it wasn't even there by 8am. Truck I rented stunk from cigarettes. Nasty to put up with all day long. Needed to use the washroom at this location; had to take toilet paper from the counter guy to use in their bathroom, but decided not to anyway because the bathroom was disgusting dirty.

Carlo P. 
Rating:
5.0

Staff was friendly and helped hooked up the trailer.

Carissa C. 
Rating:
4.0

The truck was filthy and smelled of cigarette smoke.

Kulbir D. 
Rating:
5.0

Good location, easy access, gas available upon return.

Stephen R. 
Rating:
4.0

It was a long hot day of moving & I appreciate the help the store clerk gave me.

Goldy H. 
Rating:
2.0

The service station is ABSOULETYL FILTY. Garbage cans over flowing, dust, dirt, cobwebs on every shelf, empty product boxes filled the shelves.. No toilet paper in washrooms, Needs major cleaning, gross!! 1 person trying to do too many jobs, fill propane tanks, sell smokes and lottery tickets, U-Haul rentals, clients pumping gas. Took forever to get the booking done. No wiring harness, attendant had to go looking for one. other people lined up for rentals. Disorganized MESS. No hand sanitized after having to sign contract with a dirty, grimy pen. Attendant was in such a rush everything was "sign here, here and here". No examination of the trailer, no real discussion of insurance, tried to say our now policy and rider wouldn't cover any damage. Which is 100% false as All State said we were 100% covered. Wouldn't go there again and wouldn't recommend to anyone.

Mary H. 
Rating:
4.0

I liked the attached gas station. It was convenient to fill the UHaul truck with gas prior to drop off.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Nolan K. 
Rating:
1.0

My original reservation was for five days +444 km the pick up location is change to 24 hours. If i doesn't bring in 24 hours I have get extra charge that's unfair

Jimie F. 
Rating:
3.0

Customer did not leave a comment.

Greg S. 
Rating:
1.0

Owner of the Crossroads Gas Plus was rude and condescending..

June W. 
Rating:
5.0

Business discount Frequent user discount UHaul is a convenient way haul equipment to conventions etc. 👍🏼

SANDY H. 
Rating:
4.0

Customer did not leave a comment.

Rui A. 
Rating:
3.0

Sign out of the truck at the location took too long as there was only one attendant serving 3 or 4 customers. The location should have a dedicated agent for u-haul rentals. Otherwise, either the whole process should be online or the whole process should be at the location.

Heather Q. 
Rating:
3.0

The guy was rude and tone of voice was bossy.

Kendall O. 
Rating:
2.0

This is the second time I have rented a 13 foot trailer and both times the trailer had a flat tire. Something you might want to look at. Thank you

Ryan B. 
Rating:
3.0

Consistent billing - likely not location problem but was charged an additional $16.95 on the day by this location via credit card before they would provide keys for what was supposed to be completely prepaid.

Kieran S. 
Rating:
3.0

Location operator said I checked in the wrong vehicle online, which isn't possible since your website tells me which truck to look for, but he argued with me and told me I should look at his computer to confirm. I refused to argue so took keys to a different truck, which is what I ended up using despite agreeing to the info for the original truck assigned to me. Very strange interaction that will likely preclude me from using this location again.

Harvey C. 
Rating:
5.0

Very easy process.

Connor M. 
Rating:
5.0

Customer did not leave a comment.

SEAN W. 
Rating:
5.0

Was an awesome experience thanks

Alton P. 
Rating:
4.0

Have the website accurate for pickup locations. Had to go to the other side of the city for pickup

James S. 
Rating:
5.0

One of the most efficient checkouts I've ever had renting from uHaul.

Michael M. 
Rating:
5.0

The fella that runs this location does a superb job.

Justin E. 
Rating:
1.0

Hello, I would like to advise about our latest unsatisfactory experience with U-Haul Calgary and request refund for our expenses. We rented a truck on May 30 for 2 days (contract no 93081378, dispatching location 21252). During the move we were stuck as the gear did not switch and we could not get it moving. My husband tried to move it for the hour, until it finally did, which caused our movers to stay and get paid for extra hour, as long inconvenience for the new homeowners, as they could not get to the house. After that the truck was stuck again, we had to wait until midnight for a technician to come, and were woken up several times during the night (as late as 3 am) to give keys to get it evacuated. The level of stress and sleepless night caused missing day at work for both me and my husband. Nevertheless no discount or cancellation of the payment were offered to us for the all inconvenience caused. And we definitely expected that as loyal customers and thought we could rely on U-Haul and quality of your services in such stressful times as moving to a new house. Please advise at your earliest convenience how we could resolve this issue and and avoid a negative reviews in social networks. Regards, Oksana Boyko and Artem Lukashov 403 408 6549

Artem L. 
Rating:
3.0

Clean out the cab,clear up the smell in cab Front end wheels wobble,then at the Truck would pull hard to the right,man You would have fun in one of our winter Roads EH!!, Also your office at 11120 154th St did not help me what-so-ever,oh yes after Standing for over two hrs,using a pile of boxs For a writing top, I tried phoning 18 out let's To get help to unload,A new gentleman came Into counter area he right aways offer me a chair after other customer broudht this up He did wear A U-HAUL T shirt, I will fax you all my paper work not as to missl eading anyone but this is what happend Dave,dave.loeppkt@gmail.com. , ,

David L. 
Rating:
3.0

The guy nfens to give more informaion acout the rental

fasil N. 
Rating:
5.0

Customer did not leave a comment.

Tarek M. 
Rating:
1.0

I booked Uhaul through online portal and later an executive called me to say that the vehicle is not available at that time and location at which i booked. It cost me extra money to take vehicle from different location. The Uhaul was very ill maintained and made terrible sound like it was without a silencer. People literally looked at me throughout the roads. When i told about this issue to the dealer at the above location, he was least bothered even to listen to what i was saying, least about solving the issue. It seems Uhaul has a far way to go in terms of cistern relationship

Abbas B. 
Rating:
4.0

Customer did not leave a comment.

Heather I. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
4.0

Truck interior was dirty

Edward B. 
Rating:
5.0

Customer did not leave a comment.

ALBERT L. 
Rating:
5.0

Truck was great but this location had no boxes or suppliesm but Matti at Blackfoot location was incredible. She gave me a refund and redid the supplies order and was super pleasant and professional. We are renting from Uhaul again on Friday. was a good experience over all. Glenn H Calgary

Glenn H. 
Rating:
4.0

Customer did not leave a comment.

Stephane P. 
Rating:
5.0

Customer did not leave a comment.

Sergio R. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
4.0

Customer did not leave a comment.

QUAN T. 
Rating:
3.0

Truck looked old and drove like it should be retired. It did its job saw I guess that's all I can ask. I still am yet to receive a confirmation email , over 7 hours after dropping the truck off.

Oluwatobi A. 
Rating:
1.0

Customer did not leave a comment.

Sean W. 
Rating:
1.0

Claim reference 3158062

Ayman A. 
Rating:
3.0

Customer did not leave a comment.

Juan A. 
Rating:
5.0

Very friendly and polite. The prices are excellent. We use uhaul every time we move and are never disappointed.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Frezer T. 
Rating:
4.0

Nothing it was great driving a newer truck thank you for making my move as simple as you could.

Kristina B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Vehicle had a large crack on the windshield; cabin wasn't very clean

William C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top