The guy (Asian) working days at this location is very disrespectful and argumentative for no reason. I wouldn't go there ever again,worse and first poor experience with uhaul. Every other location I been I was treated with respect and dignity. I'm for sure hurrying this location sorry.
Karen Nganjone
Crossroads Gas Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2E8J1
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- 3.5 Average Customer Rating
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electrical wires were rubbed raw , lights didn't work
Bartley DyrlandWe had a lot of issues with our order before being sent to this location which made up for it. The attendant was awesome. The truck was missing a snow brush and we got a foot of snow but otherwise it was in good shape.
ALASKA DELAIREThe owner/attendant is so helpful.
Percious MagarsoTo whom it may concern:Good afternoon, this is my 4th attempt to reach a manager since March 2, 2024.I rented a truck for a round trip from city to city for a fixed price of over $800 3 weeks ago. Unfortunately, you guys kept changing my pick-up location and I was sent all over the place looking for the pickup location. The pickup location was changed 3 times. The 2nd location I went to, was closed and did not have the right truck I booked, so I was sent to another location. You guys decided to deduct $100 for the paid ubers and inconvenience.I spoke to you guys at least 4 times before the pickup of the truck. No one ever informed me of the crucial fact, that I was not supposed to return the truck to pick up the location where I got it. This was verified the first time I called to complain on March 2, 2024. The lady on the phone was not helpful at all, and rather than assist me and understand why I was calling, she began contesting my claim. The reason why I was calling, was because I was charged another $1036 on top of what was agreed upon and paid on February 28, 2024. She proceeded to inform me that I returned the Truck to the same location ( which does not even make sense) and this is why another $1036 was charged. She also questioned my sincerity when I told her that no one had informed me of this during at least 4 calls before I picked up the vehicle. She said, she could not do anything until Monday, March 4, when a manager will be in. However, the same employee called me about 30 minutes later to inform me that she had listened to the call recordings and that I was right that no one told me not to return it to the same location, but that It was written on the contract that it was emailed to me during the move-out. So, her version went from someone who must have told me, to ok, you are right, but it was written on the email contract. Without passing this crucial complaint to a manager, she decided there that I did not qualify for a refund and told me that she would pass it to a manager but it would not change anything. I am still waiting for someone to call me to rectify this huge mistake and return my funds to my card, please. Furthermore, "the contract," she said was emailed to me did not receive my signature, which means is not valid. I did, however, sign the contract when I picked up the Truck, and that contract which valid and does not state not to return the vehicle to the same location.Please moving out from city to city is already stressful enough. I trusted your company and you guys stole $1036 in a very unethical way. Please have someone contact me as soon as possible to avoid a lawsuit and social media campaign, through my daughter's account who is well well-known YouTuber. What you guys did was wrong and you have not even had the decency to call me to rectify the injustice.
jason prez