Customer Reviews for Crossroads Gas Plus
(U-Haul Neighborhood Dealer)

Rating:

1.0

The location is filthy.. The trailer had no tongue jack making it virtually impossible to connect without assistance. Also the trailer tongue and other parts were covered in grease. For the amount I paid for the rental I was very disappointed.

Rating:

1.0

To start off with truck was dirty ran like shit had no AC he dismissed everything it's not my first experience with this gentleman seems to think that there's plenty of customers out there does not need to conform or make people happy furthermore I had an emergency at home this morning where the lady across the street had no vehicle and her child needed to get to emerge that screwed up my schedule to drop off the U-Haul but I made it happen I was able to be there an hour and 15 minutes late to the 24-hour rental he insisted that I had to pay for another day and I asked him to please understand two things the emergency across the street that also made me misplace my phone so when I got back home I had to scrounge around and try to remember where I set it down quickly he could care less I think it was a gouging $29 that I shouldn't have had to pay nobody was sitting there waiting he claimed there was but there wasn't he is just an ass and I don't think that it's right to charge me $29 I almost made him give me the keys and I almost parked the truck around the corner for the day because now he could rent it out make another 29 and the kilometers on the truck and I thought why am I going to play this game truth be told I think this guy this vendor should not even exist I think it hurts your reputation as a U-Haul brand and should be more caring on who serves your brand it is not just about the availability but it is about the image I know this because I'm currently working on my business and it's not easy I am struggling with guys struggling with even acquiring one because my image matters I hope you guys can rectify the issues in this location they have a very low rating and I now understand why thank you for your time and I will not be using that location ever again and I will not promote it in any given way in fact if I could I would protest it against it I'm that upset not a care in the world that guy.

Rating:

4.0

One tire on trailer was pretty wore. Would have liked to see better tires. Worked but should have had better tires for safety reasons.

Rating:

5.0

very hassle free

Rating:

5.0

Nothing

Rating:

1.0

There is check engine light on truck , representative came to work exactly at 9:00am , by the time he got everything ready and I finished with him I left around 9:15-9:25 . I wouldn’t recommend this place and would never go there shame to to represent U-Haul

Rating:

5.0

No delays . So fast and helpful

Rating:

5.0

Excellent service!

Rating:

5.0

This location is awesome and great friendly service

Rating:

1.0

The location barely had accessories that I need. I needed a Tarp but they had almost empty shelves. it was on a small untidy old gas station, no assistance was given to install the trailer on my suv hitch. trailer tires and chains were all rusted and support rubber to hold the chains was torn and missing on the other chain.

Rating:

2.0

Location is very convenient, but could really use a good clean up. The store is a filthy mess. The truck I got had a full fuel tank, and had no trash in it, but it wasn’t what I’d call “clean”.

Rating:

5.0

He was very friendly and helpful

Rating:

5.0

Clean and ready to go.

Rating:

5.0

Should have been sent to this location to start with rather than having to wait at another location before being redirected here.

Rating:

2.0

Stop charging people for coverage I didn't ask for

Rating:

5.0

Service was very quick and efficient

Rating:

4.0

I would like to have little instruction of the truck, since I first time using it.

Rating:

5.0

at first, when I registered the U-Haul, they sent me to the wrong address so I went to the place that I thought they had sent me too, but the man informed me I was at the wrong U-Haul but he still continue to accommodate me and fix up my problem, which I really really appreciate it

Rating:

5.0

Customer service was amazing made the rental all the better thanks

Rating:

5.0

The service was quick, efficient, and very straightforward

Rating:

1.0

Gas Plus office was dirty and dis-organized. Only a single person operating the entire location. Tongue jack on the trailer was pretty much seized. No spare tire for the trailer. Ridiculous drop off fee of $500 to drop trailer in another city. I had to cancel my previously arranged trip because the trailer I reserved in that city was not available when the 24 hr notice was sent by Uhaul. What good is a reservation if it is subject to last minute availability? On a positive note the staff on the 1-800 line were very fast and efficient.

Rating:

5.0

Great place to deal with

Rating:

5.0

Exelente servicio siempre no tengo queja alguna siempre a la perfección

Rating:

3.0

The ratchet to tighten the straps tohold the wheels were balky and difficult to operate. Other than that the trailer was excellent

Rating:

2.0

I would not recommend anyone use U-Haul at all.

Rating:

3.0

Start with the pick up location and make sure the truck is road ready. Drop off was fine.

Rating:

2.0

You owe me for putting my life in danger with dangerous equipment U should be close down. A complaint had been filed with Service Canada for false or misleading statenents

Rating:

2.0

The blankets were dirty and dusty feeling. The store looked like an abandoned building or some kind of forgotten road side gas station from the eightes. Cleaning and organizeing would be a good start for feed back. Tennant was helpful with hooking up the truck to the trailer.

Rating:

4.0

Had a trailer waiting for me on short nottice!

Rating:

3.0

the tires had low air pressure and the rear right signal light was broken. I am renting again on Sunday and hoping this is fixed because its not safe to drive without a rear signal light in the city.

Rating:

5.0

Whole process was very efficient. Fully gassed up, really clean, and van ran well! Would definitely rent from this location again!

Rating:

3.0

Employee was very friendly and helpful.

Rating:

5.0

Nothing fantastic just professional and accepting.

Rating:

5.0

It was an interesting experience, customer care was pretty good. Well done

Rating:

5.0

Great drop off and telephoned prior and received great support!!

Rating:

5.0

He was very quick to help me and get me on my way

Rating:

5.0

The car trailer was ready on time at the location.

Rating:

5.0

Great service and the vehicle was clean and ready

Rating:

4.0

Everything was good.

Rating:

2.0

complicated process

Rating:

5.0

The employee there is very nice and helpful!

Rating:

3.0

Not full gas tanks lead to confusion when returning because you don’t know how much gas it takes to fill to a specific point. I had to put in $10 extra when returning and it overfilled from where I received it. I was also told to clean the interior when that’s how I received it. Luckily the $25 cleaning was waved since it wasn’t my mess and I didn’t have to clean it.

Rating:

5.0

Good

Rating:

5.0

Excellent, friendly, and fast service! Thank you,

Rating:

1.0

Argued with me over the fuel level. 5/8 fuel level not on the gauge and I added $10 more fuel to end this disagreement. Take pictures of the fuel gauge and match the picture not an estimated level not available on the guage.

Rating:

5.0

The attendant was very helpful and friendly. He assisted me thru the process since it was my first time using the service.

Rating:

3.0

My experience was terrible as I booked 2 times prior and was changed by different dealer