Customer Reviews for Crossroads Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Crossroads Rentals

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BRIAN CHARLES P.
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Customer did not leave a comment.

WILLIAMBRUCE O.
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WILLIAM JOHN T.
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Nothing, fast service

Kim P.
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The floor of the bed was a little dirty

Paul H.
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Customer did not leave a comment.

James M.
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Needed wire adapter don't carry them

NICHOLAS B.
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Better communication between local locatio and uhaul customer service I was upgraded due to an issue at 1st location free of charge, but charged by new location. Fee is being refunded but never should have been charged to begin with had both parties known what was going on. This is on Uhaul customer service btw, Not Crossroads.

TASHAMARIE V.
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I keep receiving emails for your customers' orders. This is not the email for Tashamarie. This is not the first time I've gotten emails for an account that isn't mine from UHaul. Please stop.

Jacqueline T.
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Trailer was in very poor condition

LAMONTE GEORGE B.
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Customer did not leave a comment.

VINNIE M.
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ROBERT J.
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WILLIAM W.
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Mike G.
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Tanner H.
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ROBERTTHOMAS J.
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Seth R.
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ROBERT ADAM E.
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Brian was very helpful and accommodating. We would definitely recommend this location to anyone needing to rent a UHaul.

Kelly M.
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Everything was good. I did not have any problems with renting the vehicle. The gentleman was very helpful.

CHRISTOPHER K.
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Customer did not leave a comment.

Jeffrey F.
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awesome service

Rosalee D.
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MARY DANIELE R.
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Manager shows appreciation for business, will definitely do business with him again

CHRISTOPHERSCOTT C.
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DAVID JOHN P.
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LAWRENCE MICHAEL B.
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DAVID JOHN P.
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EDWARD L H.
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STEPHENMICHAEL C.
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Jacques D.
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Thomas P.
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I couldn't log on to the WIFI network. But had enough cellphone signal to use the self check in.

Jana G.
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Justin M.
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Very prompt customer service and willingness to work with customer with suggestions on moving options

KEVIN M.
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Taylor C.
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PETER JAMES J.
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Christophercharl O.
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The salesperson was friendly and helpful, the dirt lot was not fun in the rain but the building was a shithole. I doubled up on hand sanitizer after walking out of that building

John N.
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Customer did not leave a comment.

Justin M.
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Very helpful and friendly.

MARY DANIELE R.
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Fast in & fast out, very reliable & friendly

Dale K.
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All good

Allie H.
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Nothing the service was wonderful

Jose G.
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Justin M.
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Mary D.
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DOUGLAS W C.
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Our trailer should have been decommissioned. It leaked all over my brand new daughter-in-laws things...especially on her computer. We are extremely dissatisfied! Simply upkeep could have fixed our problem. We were rented a trailer that was over 20+ years old. I've tried several times calling the 800 number about this problem and phone lines are not working.

Melissa S.
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Daniel L.
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Colin D.
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Gary S.
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The guy who loaded the trailer was not wearing a mask and made a snide comment about me wearing one. Apparently he does not realize the country is in a serious health crisis.

Paul L.
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Man, at facility was very knowledgeable and helpful. Got me on the road quickly and safety. Thank you.

Melvynebryan H.
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Patricia K.
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Best UHaul experience we've ever had! We'll definitely use this location again.

WILLIAM ANDREW A.
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Make sure when hooking trailers to take in account for load that way safety chains won't drag.

Robin R.
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Friendly and good customer service.

wayne N.
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Not very friendly, didnt really know how to work his phone computer thing it took about 25 minutes.. took alot longer then I need it to take

Hannah H.
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Customer did not leave a comment.

Mary R.
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Very friendly and flexible, easy to work with. There are closer locations but will continue to go there because of great service.

Phillip T.
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Customer did not leave a comment.

ERIK SHANE O.
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Parking lot very congested

James K.
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Don B.
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I was happy with the availability of the type of trailer and the appliance dolly. The people who I interacted with during the process of making a reservation and upon returning the trailer and dolly were friendly and knowledgeable.

John S.
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Daniel D.
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Nothing

Johnathon N.
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Larger trailers weren't available online, but they were at the site I picked up and dropped off my trailer. It would have been nice to have been able to rent the trailer I actually needed.

GARY LYNDOL M.
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friendly, easy to work with

Steve R.
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Todd J.
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Keith M.
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Nothing

Mary R.
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Robert N.
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Mason B.
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Edward O.
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Brian N.
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Janene L.
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Matthew F.
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Dave S.
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They screwed me out of $20.00 because their WiFi was not working and unable to send pics for returning the truck, the owner come out and said we won't charge you because it's our system that's not working and apologized. Couple days later card was charged the extra $20 so I called that day and few times after that and they said we will get back to you. Never did, screw that place, will not go back there or recommend anyone to go there. Assholes !

Travis E.
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Customer did not leave a comment.

Brad W.
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Trailer was covered by snow when we picked it up in the upper peninsula of Michigan. It is an old trailer, but it worked!

Kelly D.
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Wiper blades shredded. Otherwise great!!

Alton J.
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BETH W.
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I will be calling you guys for any moving I will need in the future

Grover N.
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The e back tires were pretty low on tread and the brakes were scrubbing badly. I only used it for not a full 2 hours and only went 40 miles and I still got charged $73.00

Ceciliamercedes B.
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The confirmation location email to us did not have the uhaul available. When they used our confirmation/order number in the uhaul database, they found that the truck we requested was at another location. We went through all of our uhaul emails and checked for voicemails, but we never received notification that we would have to pick up and drop off at another location. The truck itself was in good condition and got the job done, but we got a late start and added significant miles due to the location error.

Ashley C.
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The only complaint that i had are w the people that had the truck b4 me. They called and wanted the truck longer and the nice gentleman behind the counter told them no that it needed to be back at 1230 bc thats when i was going to be picking it up. I was there early so we went shopping, and since that man w uhaul said the ppl b4 us wanted it longer i knew they were gonna be wait, so i took my time shopping as i dont get that many shopping opportunities from where i was moving to. By 1pm i got back to the uhaul place, no truck. I walked in mad, he was all ready on the phone w them, of course they said they tried calling him, even tho he was there the whole time without missing any calls. So i watched her sign her contract for return at 130 and she couldnt believe she was being charged double... i told her it was bc she was late, she clearly didnt like someone being brutally honest w her, bc she slammed the door like a child and pouted all the way to the car.. a grown woman. The man w uhaul was great w us, not a problem.... he was worried about a bad review from her so i made it a point to write this review to make it clear this is the ABSOLUTE BEST UHAUL DEALER ive dealt w considering in the past 5 years ive moved 9 times. I would reccomend my friends to use this uhaul dealer and that if ms. Imgonnathrowatempertamtrum dissed this place im here to set the record straight that when u have an obligation and contract to be somewhere on time and when u forego that contract OF COURSE YOU ARE READ THE CONTRACT NOT TO MENTION THE WORLD DOES.NOT REVOLVE AROUND YOU!!

Cale A.
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I would like a call or I am going to call tomorrow. The tires has summer tread. The uhaul got stuck 5 times in not much snow. The location didnt have cell phone reception and then when it finally did give me a password i had no odea what internet service to connect to. This was an awful experience and it cost me 180 dollars. If i did have 4 other grown men with me I would of have to call a tow truck or been not able to move at all because the equipment was faulty but i had to pay for it. Im so disappointed. However the guy i did talk to was really nice and told me about ways i could correct it in the future but does nothing for me except add to the already awful day i am having.

Jamie D.
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Nancy L.
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Vinnie M.
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Kenneth M.
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Jeff S.
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Excellent service. Truck was waiting for me when I got there and i was on the road quickly

Brett H.
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I have no problem with the location. My problem is with Uhaul. I reserved a 10 foot truck at a location close to me and when I arrived it was not there. I had to call around and drive 15 miles out of my way which cost me money in mileage and get a truck that was more expensive and bigger than I needed. Very unhappy with my experience

KEN B.
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Customer did not leave a comment.

Andrew S.
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Phil P.
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Nickolas C.
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Nothing, smooth and quick.

Stan L.
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everything went very smooth thanks to you people and I'll tell anyone who asks. thanks

Michael D.
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Marc M.
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Knowledgeable and friendly staff. Very quick pick up on a busy day.

Dan M.
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Very helpful representative. Timely and efficient.

No reviews have been submitted for this location.

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