Customer did not leave a comment.Kurt F.
Customer Reviews for Crossroads Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Todd P.
Customer did not leave a comment.WARREN B.
Customer did not leave a comment.Kelsey O.
Customer did not leave a comment.Alexander L.
Very easy and smooth pickup. Drop off also super easy.Brittanie B.
After changing my pick up location to crossroads, Uhaul failed to inform the manager there of This change. I had selected Pepp Boys location to assure 8:30 pick time. Crossroads location does not open until 10:00am. Sign says open-but they weren't, no posted hours of operation! Internet link posted didn't work! Woke the manager up to get the truck. It was a 15 ft, when I reserved a 10ft. I was charged the 10ft rate -thank you but my fuel costs were much higher with your bigger 15ft truck! We refueled to the gauge level indicated. Then Uhaul adds a $14 refueling charge upon truck return! That's bad business practice! Unreasonable! Please credit that fuel charge. Order #2353744. Safe driving on Ohio & PA turnpike prevents email transactions in route! Phone customer service reps are overall friendly & helpful. However, in person drop off & pick sights never function as smoothly! Disappointing! Want to keep a customer? Refund the fuel charge!Lesa B.
Customer did not leave a comment.charles H.
The first truck I was supposed to pick up became unavailable an hour before I was originally going to get it. I then had to drive across town to a different location only to pick up a truck with its check engine light on. At this point, I had to turn around (after just leaving the nearest intersection) and return the truck for a larger size when we originally were looking for a 17 but ended up with a 26 at the end of it all . The uhaul employee originally stated I had a 59Â¢/mile fee and said he wouldn't charge the standard 69Â¢/mile fee but yet it did, so charged more than initially aware. The only benefit to renting the truck ourselves was saving money but I don't think it was worth the hassle.Nicole S.
Truck was completely loaded with garbage and filthy.Stephen M.
Customer did not leave a comment.Linda B.
Increase the wifi signal strength to reach the whole parking lot.Ryan W.
Customer did not leave a comment.larry H.
Customer did not leave a comment.jerry G.
Customer did not leave a comment.THERESA ELAINE T.
Customer did not leave a comment.KEVIN F.
It was a bit confusing that the order for the equipment was not guaranteed to be at the location but that' the location was just my Preferred. This should be more clear to future customers.Brennan H.
Customer did not leave a comment.Jamie G.
Customer did not leave a comment.jerry G.
Just full of dog/cat hair but other than that it was fine.Mary H.
I rented a trailer for a one way rental from Gaylord Mi to Marquette Mi. Upon attempting the drop off, the address provided was not where the dealer is located. It was an after hours drop. Luckily the dealer answered his phone and i was able to locate the drop off location. If he had not answered i would have not known where to drop trailer. Please make sure drop off locations are accurateMike S.
Simple and quick! Thank you!Daniel F.
The vehicle was well maintained except for the a/c which did not work. Starting point 60 degrees, heat worked great, ending point 100 + degrees and 17 hours in a sweltering vehicle was miserable. Check to make sure heat and a/c works before you leave. Fan belt also squealing intermittently. Besides that, vehicle drove great.Kelly N.
Have the rental person mention how to check the vehicle back in afterwards. We spend over 30 minutes before we realized there was wifi there that we could use to check the vehicle back in.Eric H.
The 15' uhaul truck had a few issues that I feel should've been addressed before our pickup day. The windshield was absolutely horrible and full of bugs! Couldn't hardly see out of it and had to make an extra stop and ask the gas station attendant for a long handle windshield scrubber to get it even partially clean! The dashboard lights were completely out and couldn't see anything while driving for 5 hours in the dark! This is a definite safety issue! I had to adjust the cabin lights to the â€˜on' position just to see how fast I was going and the gas gauge. Also the bright light function wasn't operational for the headlights. This also is a huge concern when driving at nighttime!! I had to hold the bright light gauge in for the length of time I was driving in the dark (5 hours mind you)!Christina G.
Brian went out of his way to help me with my vehicle and was great to work with.Justin F.
Customer did not leave a comment.Brian B.
Friendly personnel. Very fast easy drop off.Mary S.
Easy and reasonable on price, overall good experience.Anthony M.
Customer did not leave a comment.Lauren C.
Customer did not leave a comment.Nickolas C.
Customer did not leave a comment.Stephen L.
Just fineKarl B.
Since I have never rented a trailer, I was unaware that I needed a converter to hook up the electrical. If I had known, I would have purchased this in advance. I had to go get one in the middle of picking up the trailer. This information should be shared up front, in large font.Kristyn B.
Two tires had only 10lbs of air, I filled them but they kept leaking. All lug nuts on all tires were loose. I felt sabotaged. Upon return in Wausau, wi, I notified staff of serious danger concern and they said they would document to warn the next renter of problematic circumstances. Warn them? Lives are jeopardized by carelessness. Fix the problem, don't warn them.Delavon Z.
Customer did not leave a comment.Robert C.
To allow customer ability to choose what location to obtain rentalMARY DANIELE R.
Customer did not leave a comment.Joseph G.
The entire pick-up process was horrible. The location I had to pick the truck up at was deserted so I was forced to do an online pickup. I had no cell service and the handwritten WIFI network name and password taped to the door did not work. I don't know who's phone number was also written on the door but they were not helpful one bit and very rude over the phone. There was a significant amount of cosmetic damage to the exterior of the truck that was not marked as well. Nothing detrimental to the truck other than aesthetics. Using the U-Haul app was also painful and the camera feature only worked part of the time. Once I was finally able to check-in using the neighboring businesses' WIFI, the truck was left with less than 1/8 of a tank of gas. I found out after getting on the road the windshield wiper blades were completely broken and I had to buy new ones in order to see in the rain. The app also did not work to return the truck, I had to use the web browser on my phone to take photos and upload them. Overall a very frustrating process and would not recommend that location to anyone.Nathaniel E.
Customer did not leave a comment.Paul J.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.ZACHARY Z.
Customer did not leave a comment.Joshua B.
Customer did not leave a comment.Todd W.
Customer did not leave a comment.LAURA C W.
The price of this uhaul was absolutely absurdDylan S.
Brian gave me awesome service. Quick and easy!Mark S.
Customer did not leave a comment.Arthur C.
Fortunately the guys that work there are super helpful, because trying to use UHaul online is a nightmare. Very slow, and could not even log in.barb M.
Customer did not leave a comment.JEFFREY D.
Customer did not leave a comment.ROSE K.
With no markers it was hard to figure out where to park, but its winter and snow is everywhere. Location was super easy to find.Scott H.
Wrong key was left in lock box, had to wait an hour to get correct key. Representative added furniture pads and regular dolly at "no charhe" to make up for the issues then put in charges for equipment, which we never requested. Truck was filthy, full of dirt. Experience was not good, over all, caused us major moving delays.Jeremy H.
Customer did not leave a comment.Therese P.
Customer did not leave a comment.James P.
Easy and quick. Very convenient.Dawn C.
Dealer was very cooperative helpful and pleasant to deal with.James W.
The drop location was good. OkLarry L.
Customer did not leave a comment.Hardik G.
Customer did not leave a comment.Duncan M.
Customer did not leave a comment.Philip A.
Customer did not leave a comment.JEFFREY SCOTT C.
Customer did not leave a comment.Al J.
Customer did not leave a comment.Jennifer O.
Customer did not leave a comment.DEREK LEE A.
Great friendly service!Nora J.
I rented a 15 ft truck and I found the tie down rails were fastened too close to the walls. Hard to get my straps fastened.Robert D.
Brian was extremely helpful and I recommend his service there at Crossroads.Paul S.
Customer did not leave a comment.Cameron C.
Customer did not leave a comment.Shirley S.
Customer did not leave a comment.Nick G.
Customer did not leave a comment.Anne R.
Customer did not leave a comment.LISA A.
Customer did not leave a comment.Gerald G.
Don't charge for a furniture dolly they didn't request?Rebecca B.
Customer did not leave a comment.Stephanie I.
Customer did not leave a comment.Steven N.
what a difference from years ago. No paper work involved. Everything was done by computer and the agents smart phone.Frederick M W.
Customer did not leave a comment.JORDAN MICHAEL R.
Customer did not leave a comment.MAARTEN V.
Customer did not leave a comment.David C.
The Crossroads business owner was very helpful in working with us especially because our original U-Haul rental fell through at the last minute. We appreciated his going above and beyond. Truck had 160,000 miles on it--pretty old! Not a comfortable truck to drive. So--overall good experience working with the Crossroads owner but we hope that the U-Haul company can provide better service and give us more lead time to figure out an alternate rental if the original contract falls through.les S.
Great service.Larry A.
Customer did not leave a comment.Dean L.
Customer did not leave a comment.JAMES CURTIS P.
Excellent service. 5 stars!Bradley S.
Customer did not leave a comment.LISA D.
Customer did not leave a comment.Tammy P.
I need a receiptGraig G.
Very Nice serviceDave M.
Very polite and fast.Chad R.
Internet signal is poor...So to rent a U-Haul before or after hours is not recommended. Luckily for me I was rescued by the employee who showed up to work early!janice J.
Very friendly and helpful!DAMIAN F.
Don't change the vehicle that someone is renting five different times at five different locations!KIMBERLY LYNN M.
Customer did not leave a comment.JOHN JAMES W.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.Rolando N.
To far away. To pick up and drop off. Went by many other uhaul places on the way.William O.
Customer did not leave a comment.William W.
Brian was very courteous and professional. Brian made the whole process easy. I would recommend renting from Brian to anyone.Keith L.