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Roy S
Customer Reviews for Crossroads Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no one there and the office looked abandoned. Thank goodness returns could be done online.
Elizabeth SThe windshield wipers need to be replaced.
Milon DThe truck was on empty when picked it up. The inside of the cab was dirty and the back part floor was greasy and slippery as if they had some kind of grease on the floor making it hard to keep from slipping. The grease was on the ramp which made it slippery and was dangerous taking items out because you would slip.
Frank AAbsolutely the worst service ever! The truck we rented online days prior was not available. They cancelled our reservation and then sent us to 3 other locations. At the last location we had to wait another 45 minutes for the truck to be brought to us. We wasted over 3 hours trying to rent this truck for business. Very poor customer service and customer experience!
Kelly MThere was boo one there too help when I dropped off
Nicole SHave facility pre check their inventory. It took three separate hook ups to finally get a trailer that was ready. One had a malfunctioning lights, and another had a flat tire. However, the service rep was very helpful.
William PEmployee was friendly and welcoming. No issues with him. But vehicle was dirty and did not feel properly maintained. There was a fair amount of damage upon pick up that didn’t seem to have claim stickers. The fuel gauge, while it said full, was not actually full. Upon fill up during my trip I noticed this when the range went up to 430 miles vs the 295 I picked it up with.
Channing GThe truck we needed was there but not the extra stuff like blankets or dolly that we ordered. Had to drive to yet another location for what we needed. The man we met for our truck was very nice and definitely seemed to know how to work the system for Uhaul . He was great but Uhaul is definitely lacking for a reservation that I made 3 months in advance for a simple 10 foot truck with 12 moving blankets
Mary KNo
Kathy B