This is the best place to go in Clinton county always polite and ready to help thanks for always taking care of us even when we call last minute we appreciate youjustin B.
Customer Reviews for Crosstown Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Darren R.
Excellent people. Very helpful. Thank youMelanie B.
Very helpful and they went above what I expected. Thank youMelanie B.
I would like to pick up a trailer that I requested instead of going some where else . I feel that you make very little effort to have the units at the location that is requested.Gregg B.
Tami did a great job and made everything simple and smooth.RICK B.
Customer did not leave a comment.Bethany B.
The driveway was not plowed correctly. I told the woman who worked there about my reservations about backing the Uhaul truck (picked up at a different location) into the very narrow space that was plowed to connect the truck to the trailer I was renting from their location. She said in a very curt tone that someone managed to park it there the day before and there would be no problem. She told me to pull into the snow and back into it. I did as she was told and got stuck. She brought out a tiny carton(about two pints worth) of salt and sprinkled it around the wheel (for traction â€“ ha!) It was obvious that would do nothing as there was a thick sheet of ice beneath the snow. I asked her for a shovel. She sauntered inside and eventually came out with a flimsy plastic shovel. It was not going to do the trick. I asked her if she had more rock salt. She said that she did not. When I looked shocked, she said she did, indeed, have more but it was a 50-pound bag and she was not going to bring it out. I told her that she was responsible for the truck getting stuck, both because of the unkempt condition of the parking lot and because she was the one who instructed me to pull into the snow. She became highly reactive and said that she was not going to help us anymore. She said we could get ourselves out and sauntered back inside of the warm building. She left my elderly father and me in the cold and did nothing while we, by the sheer force of will, managed to get ourselves out...taking an hour to do so. She did not help us connect the trailer correctly; she gave no advice how to connect the car to the trailer. Just as we were leaving, the owner of the facility drives up and asked if we needed anything. I explained to him what had happened and he defended her. He did admit that she doesn't know how to operate the equipment. He also admitted the parking lot was plowed terribly. I was treated terribly. My elderly father and I were left in the cold without any help after her instruction to pull into an unplowed portion of the parking area in order to connect the truck to the trailer hitch. We were yelled at and disrespected. Lastly, when we returned the trailer, the crank to lower it broke. Fortunately, the person at the Santa Fe location was much more helpful and he came out with a device that allowed us to lower it.SHADA M.
Best place in the area to go to friendly and equipment is always ready and clean thank you for all your helpBETHANY B.
Customer did not leave a comment.Larry T.
Customer did not leave a comment.JOHNATHON L.
Great customer service!MICHAEL S.
Customer did not leave a comment.CALVIN V.
Customer did not leave a comment.Duston N.
I could not pick up my U-Haul after hours. I believe the app was down. Had to pick it up in person the next day. The location staff was great help and extended my time to get my move done.paula L.
Complete opposite experience than my pick up. Tami was amazing. She was so amazing I ended getting storage through them as well. I forgot a personal item in the truck and she made sure to get back to me.Jeremy G.
Customer did not leave a comment.Zachary J.
Easy process.CASSANDRA R.
Was caught by surprise by the limited hours. My first location was to be open until 6, but I was rerouted here. Tammy was very pleasant helpful even under those circumstances.Warren S.
This is a newer business in town. They are very nice, helpful, and available. I would recommend this place for rental, returns and storage space.Mary Ann Charles S.
Customer did not leave a comment.DANIEL K.
The location was acceptable, however the limiting "maximum speed" of 55mph listed on the trailers. I find that concerning. I am renting with the intent of crossing the country and find it absurd that these trailers are limited to a 55 rating. There are no interstate highways that are at that speed. Alternate routes increase overall travel time. Verifying the tow vehicle is required for renting the units, so limiting the tow speed is not realistic. If I were to tow these trailers in snow conditions at the 55 mph and crash, there would not be any repercussions from speed related situations. Also the driver ability is not taken into account, so the speed limits on these trailers again is a mute point.Joshua M.
A plus the best customer services ive ever had since i started using uhaul in clinton iowaJUSTIN B.
Customer did not leave a comment.CALVIN V.
Customer did not leave a comment.PATRICK C.
Needed an appliance dolly on last minute notice and they came through for me!Daniel R.
Customer did not leave a comment.DEBORAH L.