Customer Reviews for Crossville Marine Inc

Good folks, good deal, great location!

None at this time

Very quick to return, employee helped to back up trailer in position and disconnect

Very fine people at this location. Recommend highly

Great location, excellent service and friendly staff.

UHaul doesn"t seem to get it together. From the very start, its error upon error upon error until the day of delivery. When I booked, I wanted to pay the whole amount. The store personnel said, "you'll pay when the box is delivered to you". When the box was delivered, I asked the driver if he is accepting credit card? Driver said, "He doesn't accept payment." After the box was delivered I left. After 2 hrs, somebody called and said, "You haven't payed yet". Duh...neither the store nor the driver would accept my payment. Then when I get to my destination and wanted my stuff delivered, I called the Crossville Marine where my stuff is being stored(by the way, the owner of this storage is not friendly at all). They said that they don't deliver. He then gave me another number to call for delivery. When I called that number, they wanted 3x as much as what was initially quoted to me. I will never use this company again. Four families are also relocating to the area - TN, within 6 months. I will tell them not to use UHaul at all. Compare to the PODS, UHaul needs to get their act together.

Great customer service!

Great Service.

Offer things like a 1/2 a day program.

Staff was very friendly and professional. Help make my disappointment at the pickup location a little better

Ensure online inventory and hours are accurate. Crossville Marine was excellent and I strongly recommend them. Prior to this, I made a reservation at a different location and they were not open and did not have the trailer that I reserved. UHAUL help center did not provide a discount or any reimbursement since it was a same day rental. Again, Crossville Marine was excellent, it was the other location (Vicki's Thrift store and UHaul corporate) that could improve.

Great people and good location. Always ready to serve.

Nothing exceptional service

Great experience. Everything was on time and ready. Great job.

Courteous staff and excellent service.

the owners are amazing people!

Great and quick service. Met my needs. Thank you.

Did not drop off here. Dropped off at Miller Mart 1588 Miller ave. There was only a couple of places to park and there was already one truck there and I dropped off two trucks. Other than that we were treated excellent.

Cecil and his team do an awesome job. Friendly, helpful service.

I dont know of anything. I have been there several times. My first time they treated me like a friend and have every time. Very nice people.

Do not hold customer uboxes in your storage for a week and tell me I am lucky to get them that fast.

I dont know of anything. I met the folks at this location a good while back. Been there several times. They are really nice people that seem to be just good friendly caring people. Very helpful.

This was a pick up location for a Ubox. The trailer was ready to go. This location was great about communication. A good end to a nightmare. Local uhaul rates 10, national uhaul rates 1

Great service ! New trucks ! They even picked me up, and brought me to the Uhaul location so I could rent the truck !

Well organized business operation...thanks!!

A couple items got broke. Some parts of my nephew's bike was broke and damaged, some picture frames were broke, some glass spice jars were broke, my niece's Precious Moments collectors plate was broke, other than that everything looked pretty good.

Friendly and Efficient!

Price was excellent

The people at Crossville Marine were outstanding. They went above and beyond to help us with the trailer and hitch when we picked up our box. Highly recommend Crossville Marine!

No issues at all very helpful answered all my questions and was helpful to make me understand why uhaul move drop off locations based on inventory

U-Haul over all did fine but the breakdown was of delivery of units, moving help & associated costs. Movinghelp.com is a nightmare. First company wouldn't do the job, second one didn't speak good English so communications so terrible had to cancel them & find our own moving help. Delivery of filled units cost double of what we were expecting. We needed to move this way because we couldn't move house to house but would not do again unless full disclosure & communications improve.

THE LOCATION WAS JUST FINE. HAD YOU IDIOTS PROPERLY DISCLOSED TO ME * BEFORE* *BEFORE* I WENT TO PICK IT UP THAT YOU WERE GOING TO WANT A GOD DAMNED CONTACT NUMBER... AND YOU HAD TO GET THEM ON THE PHONE? MY WIFE WAS IN THE EFFING SHOWER AND YOUR FOOLISHNESS CAUSED A LOT OF PROBLEMS IN OUR HOME. WE ARE BOTH ELDERLY AND SEVERELY DISABLED AND WE DIDN'T NEED THIS CRAP.

Again... great customer service

Very friendly service.

After hours drop off.

Very nice folks running this location.

Easy transaction and great help getting everything ready, hooked up and on the road. These guys were really great.

Always recommend this place they are the best.

Very friendly and helpful staff

Staff was very nice and helpful

Good experience. They were very accommodating when I needed to make a change to my schedule.

The original order was grossly flawed. We were projected for 5 containers however in the end requiring 10. This throwing off our moving budget by 100%. Look back in my file history and you will find several phone calls to Uhaul to remedy the changes. Finally, after talking to the fifth or sixth car I got the entire contract redone. Then I received a change of drop location days before the actual drop were to take place. My local mover intervened changing it to a closer location saving me several hundred dollars in mileage cost. My original contact with your csr was totally unacceptable. She blamed me for the problems and was totally worthless. Follow the recorded conversations and you will see my point. Personally I don't think that Uhaul will do anything to follow up on this situation, my original mover told me to request a refund for the poor support received but that won't happen consider the size of U-Haul. Would I recommend Uhaul to family or friends depends on how you handle this complaint.

None

Never had anything stored there, then you leave 10 msgs for rating you?

The Gentlemen were friendly, yet they did not seem to know how to properly install the chains as the chains were not crossed and dragging on the road. I fixed the situation.

Never use the UHaul location on Dooley St in Crossville. They are useless and a bad reflection on UHaul. Crossville Marina was professional with friendly customer service.