Awesome service!
SAHIN Z
Customer Reviews for Crossville Marine Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Political signage displayed outside. The election is over
WILLARD CThe rental location called me today (11/22/24) and I missed the call. I called back and said I have a missed call from this number and was asked who I was. I then told them my name. The man on the phone proceeded to call me a liar for booking a round trip reservation when I was under the impression that I booked a one way from Crossville to Atlanta. The first thing the man called me from the get go was a liar and it wasn’t appreciated. He then proceeded to tell me that U-Haul gave him that unit directly for in town use only. We talked on the phone several times on 11/20/24 when my flight was delayed (I called Crossville Marine and said I was calling about my U-Haul reservation and was directed to a girl named Brittany) when I was flying from Atlanta to Knoxville and I needed the moving company to pick up the truck. I explained the situation of my father passing and I had movers packing up his house for me to take my fathers belongings back to Atlanta and nothing was said from him then about me taking the truck to Atlanta. If I made a mistake when making the reservation to be a one way I understand. But to be called a liar off the rip was very inappropriate and nonprofessional as a business owner.
Brandon BGreat place for your moving needs & more. I appreciate that they will recycle your packing materials. Communication was excellent! Definitely the place to go in Crossville area.
Michele AThe staff very kind sweet took the time to help each person Keep up with your great work
Ann TUHaul will not be my 1st choice in the future. My reservation for truck and trailer were reserved in advance. Uhaul split the pick-up locations to different sites and did not confirm or notify the option in advance. TERRIBLE RESERVATION and SCHEDULING Personnel at pick-up sites were very nice and apologetic.
MARK CI have used this location before. Always friendly and helpful.
Nancy OGreat staff and very knowledgeable people. Thanks
CHARLES DI don’t care if it was the third party guy being late. Who cares. I took the day off work on Monday. I paid my moving fees, I made an appointment on Friday to have my stuff delivered Monday. You did not successfully get my stuff to my house on Monday. I DONT CARE WHAT THE REASON WAS, FAIL!! IM PAYING YOU TO DO IT RIGHT , I DID EVERYTHING I COULD ON MY END. MY EVENINGS ON TUESDAY AND WEDNESDAY UNLOADING BECAUSE YOUR SCREW UP. Never will I use Ubox again
Peter BEvery one was out standing service 10+ service
Ann TExtremely helpful service
Bethany BGreat Guys...in and out fast..great experience!!
Glenn HMuch of the clothing was moth eaten or rat chewed.
Arthur DEasy in and out. Very kind and considerate staff. I highly recommend.
Linda RFriendly and helpful staff.
Vicky KWe Had to clean it .. the back was filled with dirt and wood chips in the back whoever had it before me did not clean it ... so we had to clean the floor. It had a sign in the back that there would be a 25.00 cleaning fee if it was returned dirty
ANNETTE HEvery situation is different I personally didn't have problem with my pickup.
BRYAN TCustomer service was absolutely top notch! My ending payment was what was quoted and I'm impressed with the fact that I hot what I needed for a fair price 30 minutes before closing. 110% reccomend!
TAMARA AVery nice people and location, equip was clean , definitely would recommend this location to anyone
Mike CThey were very helpful in finding a replacement truck when the one I reserved wasn't available.They even gave me and my dog a ride to their business to make the process move along quickly. Very friendly and helpful people.
peter tClean and promptly received truck and auto transport
Charles HDealer was top notch and helpful
Steven LThe cab had a few left-over personal items in it apparently from the previous renter.
Alan BNot much very outstanding facility.
Keith MVery friendly!!
Crystal BNo problems or pressures. A very good experience
Barry DGreat place to do business
RUSSELL PGreat folks to deal with. Best place to drop off.
Jessica GVery nice people and easy process
Joyce RHe now has a new customer.
frank lWeb site didn’t quite let me complete initial transaction, although reservation was made and trailer was available as required. Whole process went smoothly and overall experience was very good.
Richard RNothing!! I've used Crossville Marine several times. They are very good and conscientious!
KEVIN PGreat
Loretta cNo improvements needed! Everyone was so kind and the process was super easy!
Michelle GI always have issues with the app when trying to return equip. My security settings will not go to that page due to "too many redirects". Also it would be nice to be able to upload a picture taken before I turned in keys (app only opens camera for pic - no other way to provide picture). Example: I arrived back at dealer about 10 mins after closing. I took a picture for milage and fuel level, intending to show it to them (not realizing I missed them). I go to door, realize it's locked. Drop the keys in drop box and go to my vehicle to do the check-in. Can't upload the pic I took and truck is locked!
KEVIN PAwesome folks!
Bruce TStaff very friendly, trucks always clean and ready to go.
Steve LGreat people. We had a wonderful experience. Best place to do business.
Tim zIt was the best way to move. Everything went smoothly. Thank you and where the containers were stored was the best.
Tim zEquipment ready as promised, very friendly and helpful staff!!
Steve LNot a thing
Charles BThe gentleman, that helped me was spot on! Ex Uhaul Manager I would hire him! Give him a raise! Thank you for being so nice for us.
Marie CPeople there are friendly and knowledgeable. Easy to work with!
KEVIN PGreat service. Easy to deal with. Friendly. I would say top of the line for service
Angelika LThe process to rent the trailer was made easy by the personal and was very friendly and professional. Will use this location on next rental I need. Thanks Bobby
bob hTwo very nice men got me unhooked and on my way!
David JThe customer service was excellent. The only concern I had was that the truck had a ‘service tire monitoring system’ warning come on. When I brought it up to the attendant when I returned the truck, and he said it was expensive to repair. Not sure how long it had been showing that alert.
Karla GVery nice people. Worked with me when I needed to move up rental date.
Linda NAlways a pleasure
Steve LDropped truck off after hours.
Richard MThe fellows at Crossville Marine and Pawn were very friendly, professional, and helpful.
David CVery friendly service. Very easy transaction. Equipment was in perfect working order despite fairly high mileage.
Tim CCecil the owner is amazing. I’ll be back and recommend them.
Jeffrey WWish I had found these guys before. Previous helpers were not prepared to address the transfer of furniture and a safe from storage to home location. These guys had a refrigerator dolly and a ramp ready to go. They moved items in storage to get to refrigerators, loaded trailer, put everything back in place, drove to property and unloaded everything in 1 and 15 minutes. Will be using them again when we can move everything to our new home.
RICHARD WNone
Thomas N | Overall ExperienceNever had anything stored there, then you leave 10 msgs for rating you?
Mark S | Overall Experience