I was towing a vehicle. The plug or brake lights turn signals flashers did not work. I notified U-Haul. They sent a private person to make the repair. He said electrical wasn’t his real thing and felt that he had fixed it. We drove from Tennessee to Florida. We just lights on. No brake lights no turn signals no hazard flashers.
Jerry F
Customer Reviews for Crossville Marine Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only criticism I have is that it would be nice if the trucks had cruise control.
ZACH CVery easy to complete the transaction.
JERRY FOne of the best uhaul locations that I've used, 3 times now in the last 5 years.
DAVE BThe owners were very nice and flexible. They couldn’t have been nicer.
Cynthia BVery satisfied. Would use U-Boxes again. Highly recomend .
Peter FEverything was as expected. Quick, friendly and welcoming service. Large selection of equipment as well.
Mark TVery friendly and professional
John CStaff were very attentive and helpful with genuine care and kindness with timely service!
David Hthey went above and beyond helping with hook up and unhook trailor
Johnette AWhen you book a rental online it should be your location for pickup
John CThey were so very helpful and Friendly !!! Its the second time we rented from them !!!
NOLEY KThe 2 men that were hired thru U-Haul to load and unload the furniture were awesome, they did not slack 1 bit, was a GREAT experience
Kathleen AExcellent people. Extremely friendly and courteous.
BRADLEY AI put in a different drop off destination and the app automatically put in the pickup location. There was no way to edit the destination/drop off I was on the phone with 8 different people but kept getting sent to "traffic" on customer service. Customer Service has notes on all these calls. I will be putting in a dispute to customer service regarding the issue that you cannot change or edit in the app, even when it's the apps fault and your credit card is not even officially charged yet until you return the rental truck I will be recommending/using a different moving company because it seems like a scam. I should be able to edit the information before the credit card is charged
Jeanette MGreat service and friendly people.
PATRICK MNever use uhaul again.
TURNER PAwesome service!
SAHIN ZPolitical signage displayed outside. The election is over
WILLARD CThe rental location called me today (11/22/24) and I missed the call. I called back and said I have a missed call from this number and was asked who I was. I then told them my name. The man on the phone proceeded to call me a liar for booking a round trip reservation when I was under the impression that I booked a one way from Crossville to Atlanta. The first thing the man called me from the get go was a liar and it wasn’t appreciated. He then proceeded to tell me that U-Haul gave him that unit directly for in town use only. We talked on the phone several times on 11/20/24 when my flight was delayed (I called Crossville Marine and said I was calling about my U-Haul reservation and was directed to a girl named Brittany) when I was flying from Atlanta to Knoxville and I needed the moving company to pick up the truck. I explained the situation of my father passing and I had movers packing up his house for me to take my fathers belongings back to Atlanta and nothing was said from him then about me taking the truck to Atlanta. If I made a mistake when making the reservation to be a one way I understand. But to be called a liar off the rip was very inappropriate and nonprofessional as a business owner.
Brandon BGreat place for your moving needs & more. I appreciate that they will recycle your packing materials. Communication was excellent! Definitely the place to go in Crossville area.
Michele AThe staff very kind sweet took the time to help each person Keep up with your great work
Ann TUHaul will not be my 1st choice in the future. My reservation for truck and trailer were reserved in advance. Uhaul split the pick-up locations to different sites and did not confirm or notify the option in advance. TERRIBLE RESERVATION and SCHEDULING Personnel at pick-up sites were very nice and apologetic.
MARK CI have used this location before. Always friendly and helpful.
Nancy OGreat staff and very knowledgeable people. Thanks
CHARLES DI don’t care if it was the third party guy being late. Who cares. I took the day off work on Monday. I paid my moving fees, I made an appointment on Friday to have my stuff delivered Monday. You did not successfully get my stuff to my house on Monday. I DONT CARE WHAT THE REASON WAS, FAIL!! IM PAYING YOU TO DO IT RIGHT , I DID EVERYTHING I COULD ON MY END. MY EVENINGS ON TUESDAY AND WEDNESDAY UNLOADING BECAUSE YOUR SCREW UP. Never will I use Ubox again
Peter BEvery one was out standing service 10+ service
Ann TExtremely helpful service
Bethany BGreat Guys...in and out fast..great experience!!
Glenn HMuch of the clothing was moth eaten or rat chewed.
Arthur DEasy in and out. Very kind and considerate staff. I highly recommend.
Linda RFriendly and helpful staff.
Vicky KWe Had to clean it .. the back was filled with dirt and wood chips in the back whoever had it before me did not clean it ... so we had to clean the floor. It had a sign in the back that there would be a 25.00 cleaning fee if it was returned dirty
ANNETTE HEvery situation is different I personally didn't have problem with my pickup.
BRYAN TCustomer service was absolutely top notch! My ending payment was what was quoted and I'm impressed with the fact that I hot what I needed for a fair price 30 minutes before closing. 110% reccomend!
TAMARA AVery nice people and location, equip was clean , definitely would recommend this location to anyone
Mike CThey were very helpful in finding a replacement truck when the one I reserved wasn't available.They even gave me and my dog a ride to their business to make the process move along quickly. Very friendly and helpful people.
peter tClean and promptly received truck and auto transport
Charles HDealer was top notch and helpful
Steven LThe cab had a few left-over personal items in it apparently from the previous renter.
Alan BNot much very outstanding facility.
Keith MVery friendly!!
Crystal BNo problems or pressures. A very good experience
Barry DGreat place to do business
RUSSELL PGreat folks to deal with. Best place to drop off.
Jessica GVery nice people and easy process
Joyce RHe now has a new customer.
frank lWeb site didn’t quite let me complete initial transaction, although reservation was made and trailer was available as required. Whole process went smoothly and overall experience was very good.
Richard RNothing!! I've used Crossville Marine several times. They are very good and conscientious!
KEVIN PGreat
Loretta cNo improvements needed! Everyone was so kind and the process was super easy!
Michelle GI always have issues with the app when trying to return equip. My security settings will not go to that page due to "too many redirects". Also it would be nice to be able to upload a picture taken before I turned in keys (app only opens camera for pic - no other way to provide picture). Example: I arrived back at dealer about 10 mins after closing. I took a picture for milage and fuel level, intending to show it to them (not realizing I missed them). I go to door, realize it's locked. Drop the keys in drop box and go to my vehicle to do the check-in. Can't upload the pic I took and truck is locked!
KEVIN PAwesome folks!
Bruce TStaff very friendly, trucks always clean and ready to go.
Steve LNone
Thomas N | Overall ExperienceNever had anything stored there, then you leave 10 msgs for rating you?
Mark S | Overall Experience