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Byron C
Customer Reviews for A Plus Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer had a little yard debris in it. Wasn't a big deal since I was only hauling a freezer from store to home.
Terry TCrissy Ann Guillory
crissy gDidn't give any help. Just told me where to park it. Kind of surprised but I have gotten use to this here in south Louisiana. No real customer service anywhere.
Barry SService here was decent. No complaints and was a quick pickup. More along the lines of the app not working nor the website I was told to use, not recognizing my phone nor email that the entire reservation was set for. So add this in with sitting around outside fighting freezing cold weather and trying to get someone on the phone was a terrible experience. I don’t believe I’d ever use U-Haul again and would not recommend them to anyone.
ryan rNothing … this location was great! I was dissatisfied with U-Haul representative on the phone didn’t explain or inform me of a lot of things. This location was great! Maybe y’all could give the representatives on the phone a course in how to do it…….
Cassidy SThe lady in the office was very friendly and helpful. It made it much easier on me.
Keisha BThe lady at the front desk is always so nice and willing to help!
Sarah D | Overall ExperienceQuick and easy drop-off, location perfect for our move!
Tim HThe lady was extremely helpful and pleasant to deal with. Definitely rent from them again
Blaine GRented vehicle transport trailer online which included drop off location closest to my home which was 10 miles away. Once I picked up the trailer and was in route home, I received call from U-Haul office informing of a new drop off location which was 32 miles away from my home. I questioned why the change and was informed the Eunice drop location was no longer accepting transport trailers. The next day I heard from another facility the Eunice dealer does not like vehicle transport trailers on that facility. If this is true, the online drop off location should have NOT allowed my selection. I'm not satisfied with U-Haul changing my original contract details after picking up the trailer. I believe U-Haul should reimburse me for fuel mileage and additional travel time to/from the Crowley drop off location from my home. Has anyone else had this happen to them?
Donald FNo one available to remove trailer from vehicle. Was instructed to park trailer and lift large trailer off of vehicle hitch without any assistance.
Glen MEricka and a gentleman from Alexandria assisted me and both were great
ALEX Cwas very helpful and nice thanks
Justin LHad great service
margaret RThe lady we dealt with was very nice and helpful
Blanie KThe place is inside one mall. There was no sign on the outside of the building. The place has a different name, what made me uncertain about the place to drop off. But when I came close, there was a U-haul sign. A very helpful employee came to the door of the building and explained to me how to deliver my keys.
Bruno BCan't improve the already excellent service .
JOSEPH ENot a ding against this location. It was after hours at this location. I tried to use the app to return the trailer. The app was broken and would not complete the return process. I wound up having to call a rep to complete the return and get my receipt. You should look into fixing the U-Haul app so that it works for the next customer.
Phillip VI was over charged almost a hundred dollars more than what I was told it will cost me
Brittany PPins for hook ups
Josephine BVery pleased and would definitely recommend!!
RHONDA L | Overall ExperienceWe payed $5000 for a truck and trailer. We had to unhook and move a 6ft tandem trailer ourselves at drop off, that’s a heavy trailer. Customer service was unprofessional . I was greeted by a person smoking a cigarette. If you need more you can call me. I’m sure my phone number is in your system.
Barry GThe manager Erica Borill was rude and hostile with us the moment we walked in the door. Her boyfriend Shannon Richard was tweaking and scratching like he was on serious drugs. Returned the Uhaul that evening and today she fraudulently charged my card twice.
Angela SQuick and easy checkout process. Worker was nice and personal.
Adolph CMy first choice of pick up location was not available and I was sent to Crowley, LA. Uhaul was given enough time to have a truck available.
Wayne BThe Truck had a very bad cigarette smell in it. The exhaust system needs to be worked on. The check in process to get the truck was a nightmare. The video that the website showed did not give all information to get truck.
Timothy LConvenient location and friendly staff
Gilles PI wasn't aware of all the hidden fees
Kebrina EI returned the truck on the day and time it was due I had added the fuel I used. No one was there to accept the truck. Left keys in drop off box. The next day I was charged for another day and fuel. Called customer service and after 40 minutes on hold was told my call would be returned in 3 business days! So I’m not really happy right now. This was at the Lake Charles store.
Ramona MKeep doing what they are doing being helpful and nice in helping the customer.
leroy cI have rented and dropped several trailers/trucks here and they are great!!
STEPHEN SThe lady at the desk was very helpful and very polite. Wonderful service. I'd definitely recommend this facility to the world
Christopher D | Overall ExperienceKeep the smiling face there
bill mHad a very good experience with this facility. I would recommend it to anyone.
Rhonda D | Overall ExperienceFirst our reservation was moved 20 mins further out from where we needed it. We were given a few extra miles, but because of construction and blocked highways, we went over our allotment and was charged $20 more. Also because we showed up later than the scheduled time to this new place, our reservation was suspended. It took an hour to reach anyone at Uhaul and no response came from the facility we were retrieving the truck from. It was awful. I will not recommend using the online features. Nowhere did it say we had to adjust our reservation for a time change. The website just looped and offered no help. And the wait time for getting help was ridiculous. Good luck getting someone on the chat to help or answer a phone. The guy who we were finally connected to was super pleasant and helpful. He’s the only reason our day improved. I wish I could remember his name.
Brady NLocation is very hard to find no Uhaul signs visible from the main road. Spent 30 minutes driving in circles to find the location
RANDY KOnly complaint was that I couldn’t drop uhaul back in plaquemine, La I made me go to Port Allen location
Lisa BI dropped the trailer off outside of business hours.
Doug MWe were relocating my 96 year old grandmother who has dementia to our home. We called on Monday, 8/22/2022 to reserve a UHaul, they did not have one at this location so they reserved us one in Lafayette LA, a 29 mile drive from here but told us to call each day at 3pm to see if there was an opening closer to us. We did but by Friday there was not anything closer to us so we confirmed that we had a reservation at 700 Kaliste Saloom Rd in Lafayette for 8am on 8/27. I drove the 29 miles at 7am on a Saturday morning and was the first one there at UHaul. I was told that he could see we had reserved a truck but someone failed to put it on their books so I was not given a truck. Frustrated because we had spoken to y'all everyday, I called the customer service line. I held for 12 minutes, then the call rang and was immediately disconnected. I called back and held for 15 minutes, then Nyeisha (sp ?) was on the line and was SO helpful. She rescued the day! She found a 15' truck for me, in my original town of Crowley and from there it was smooth sailing. I never did make up the lost time that day from having to drive 30 miles each way to and from Lafayette. You need to make your reservation process better but kudos to Nyeisha and the Crowley location. They were heros that day.
Lisa OMy experience was good and had no problems
James TVery helpful and friendly
Justin YAlways friendly
Daniel VI personally swept out the truck before returning it and we were charged a 25.00 fee. Upon reviewing this with agent we were told to contact UHaul.
Nicholas WI had to rent a trailer from the Crowley location because when I got to Baton Rouge to pick up the truck that I had reserved no truck was available so I gave the Crowley location a good review because those people are nice however the people in Baton Rouge were no help at all
Kevin HVery helpful staff
Kevin HEverything was great! I was forced to pay cash. I was not given cash at my return. I still have not received my deposit check!
Kelley MWe’ve had two units for almost two years due to hurricane damage at our home. When we first rented our only complaint was very poor lighting. Since the new owners have taken over the lighting has greatly improved. The staff is very friendly and we would recommend this facility for your storage needs.
TERRY E | Overall ExperienceGet better help And she needs to be better trained the fuel was not where she stated it was and I was charged for fuel even though I put it back where it was when I got it
Dwayne GAll Good
DENNIS WA/C did not work and blew hot air. I had to drive 2 hours with my elderly mother in a hot ass truck and Uhaul would not reimburse anything because nothing was said before I left. I didn’t know it wasn’t working properly until 10 miles into the trip and I was on a time schedule and couldn’t turn around to go back. This was a disgraceful rental and wouldn’t recommend Uhaul to anyone!
Christopher DBad area, did not feel safe picking up vehicle.
Maurice GThe trailer hitch could have been in better condition. Had trouble putting hitch on ball.
JIM RI feel that the trailer should have a tongue jack, although the personal at the location did help me hitch up. The equipment was in very good condition and this trailer pulled easily.
Daniel MClean, inspect and repair truck before it’s sent back out. Truck I rented was dirty on inside. The tow/haul button was inop causing the truck to burn excessive amount of fuel. I used 10 gallons to go 40 miles. Way too much fuel.
JAMES DI dropped off the truck early and site was closed. Thirty minutes before lease time expiration I received notice on how to return the vehicle. The keys for the truck were already in the drop box. That information should have been provide during the reservation time.
Scott NVery friendly personnel, easy to find.
Scott SThere was nothing wrong with the facilities or the office staff. Erica was very nice and polite and tried to help to the best of her abilities. The problem we had was with the new owner, Jim Barbin. After he bought the business he immediatly raised our rent $55.00/month. We tried to talk to him about the increase. He would not return our calls and basically said through Erica if we didn't like the increase to move out, so we did. My opinion through all of this is that he was more concerned with the money he would make than customer service.
KAREN B | Overall Experience