Customer Reviews for Crown Heights Cut And Shave Parlor
(U-Haul Neighborhood Dealer)

Rating:

5.0

Chris was very kind and helpful. I felt safe and comfortable renting my U-Haul from this location. Would do so again.

Rating:

4.0

Location is fine and the people handling the keys are great. The vehicle I had was not so great and I highly recommend some maintenance. Transmission light is on and it holds on to gears longer than it should. Steering is off. Constantly left to right and vice versa.

Rating:

5.0

Excellent customer service.

Rating:

2.0

Equipment was missing

Rating:

5.0

This was by far my best experience with U-Haul to date. The customer service was very welcoming and friendly, and the location was so convenient.

Rating:

2.0

They did not have the dollies or the cloths that I reserved. I had to go to another location and rent them separately, luckily there was a location nearby from Penske, otherwise the truck would have been really no use to me, the truck itself seem like it was dirty in the back with cement powder on the floor and the the rubber around the passenger door was coming off, and really it had no backup camera, which seems like a ridiculous thing in today's day and age and a safety Factor. At this rate, I probably would go across the street and rent from Penske whose prices are competitive and I would not recommend your company, feel free to ask me any further questions if you like

Rating:

5.0

The whole experience was great.

Rating:

5.0

The truck only had 5700 miles on it, but rattled like it was pushing 150000 when at a stop light .

Rating:

1.0

The truck was old and very dirty. It looked like it had been used to transport cement to a building site. The check engine light was on and it had only 1/4 tank of gas. I asked for box and furniture dolly but they were not there and none were available. The manager shrugged his shoulders when I mentioned this. Very poor, zero stars. Disgusting service.

Rating:

2.0

I had a really disappointing experience with this U-Haul location. First, the location itself is extremely hard to find because it’s inside a barbershop, which is not clearly indicated on Google Maps. Once I finally found it, the entire transaction was handled through the guy’s personal phone, which felt unprofessional and not what I’d expect from a U-Haul rental. That said, he was helpful when I called back later to ask about the overage charges—he politely referred me to the U-Haul 1-800 number to handle the issue. Unfortunately, the real trouble started when I contacted the 1-800 number. I rented a truck and trailer for just 3 hours and 49 minutes, but I was charged double the rental fee for both. For the price I paid, I could’ve kept the truck for two full rental periods instead of under 4 hours. When I tried to resolve the issue, the representative on the phone was dismissive and told me that "no matter how I twisted things," nothing would be done to adjust the charges. Between the unclear location, the unprofessional setup, and the outrageous overcharging, this was a terrible experience. While the local team was at least polite and tried to be helpful, the overall U-Haul process was frustrating and disappointing. I wouldn’t recommend this location or their services—be cautious if you’re renting here.

Rating:

4.0

All worked fine, fairly easy to pickup and return

Rating:

5.0

carlos el mejor

Rating:

5.0

The guys were all great at this location. Very helpful and easy to work with. This is not a full service UHaul location so if you need any moving supplies buy them ahead of time. Simple return process and the guys made it all easy. Thanks to all at Crown Heights Barber and Shave!

Rating:

1.0

Overcharge me and came in with less gas and truck very wobble . Would never use this location again.

Rating:

1.0

There was barely any gas in the truck. The person there was aggressive and said if I didn’t like it I could go somewhere else. He was quite rude

Rating:

5.0

The U-Haul they gave me was stalling. The check engine light was on and it looks like the needle for the temperature. It kept going up and down past the normal. The guy at the barbershop was cool. Know anything I didn't like was the car cap stalling so hopefully you guys go check that before you give it to someone else

Rating:

2.0

We switched to a bigger truck and reserved for morning time; however, they didn’t have the bigger truck available for us until 2 pm.

Rating:

1.0

Broken glass and oil all over the floor bed of the truck. The weather strip on the door sat on your lap in the passenger seat. Horrible experience and I’ve been there before. I would accepted just an I’m sorry. But I got ignored instead.

Rating:

1.0

They overcharged me

Rating:

3.0

I returned the truck via the mobile app. Someone did come out from the barber shop to ask if I needed assistance with the process. The one problem I had was the phone number listed by uhaul for this location was out of service.

Rating:

4.0

the gentleman was very helpful and understanding. the client was 85 years old

Rating:

5.0

The Air Conditioner is broken

Rating:

5.0

The gentlemen at Crown Heights were very kind and helpful. Next time I need to rent I will be going back to Crown Heifhts!

Rating:

4.0

The staff was great check in out process was smooth… the truck not so much. Got it with only 3 miles to empty, check engine light was on and something wasn’t right with the front end, kept pulling.

Rating:

5.0

This was a unique location to pick up the truck. I was super impressed with Chris and the condition/cleanliness of the truck (I rented a 15' for the ramp). I would definitely return and recommend this location to a friend.

Rating:

5.0

Very confusing. Make it known that the drop off location is a barber shop

Rating:

5.0

Tener señalamientos que indique que en ese lugar se puede rentar el camion, cuesta saber que ahi es u-haul

Rating:

1.0

I reserved a utility dolly, furniture dolly, and (12) furniture pads. When I got there the morning of my reservation, there was no equipment in the truck. I reached out to customer service, and I had to travel to another location farther away to pick up both of the dolly’s, but they didn’t have furniture pads anywhere. I’m VERY frustrated that I was still charged for the pads.

Rating:

3.0

Nice guys but no signage in front to direct trucks behind the shopping center. No signage in back of building.

Rating:

5.0

Had a lot of problems on the website when I returned the truck they could make it a lot easier I believe

Rating:

5.0

Easy, equipment like new. Friendly owner. Helped me with hook up, Easy return

Rating:

5.0

Really nice fella who was kind and informative. Easy location to get out of in a big truck.

Rating:

5.0

Angel at this location was very patient and understanding through my pick up process.

Rating:

5.0

Location owner was very professional and super helpful. He took the time to help me complete the checkin process using the mobile app. My only recommendation for UHaul would be to improve their mobile app which was hard to use to complete the process. The scanner was not working properly and spent good amount of time trying to scan my ID. Thankfully, location owner was super nice and helpful and was able to fix it after multiple attempts.

Rating:

4.0

They were very helpful and vehicle was ready when promised - return to same location was perfect

Rating:

4.0

Convenient and easy process to rent the truck. Good customer service as well.

Rating:

5.0

Great friendly service -

Rating:

4.0

The agent should have mentioned that there is damage to the van prior to the rental

Rating:

5.0

When someone drops off a truck, and you say you are going to check it in, don’t wait till the next morning to check it in. It should be checked in immediately so the customer has confirmation there are no issues or unexpected charges

Rating:

2.0

Owner wasn’t there/open at our pick up time so we waited for them to get there and open the door. Was a bit disorganized and we hooked the trailer up ourselves.

Rating:

3.0

After hours drip location could be better lit I drove around back to find another trailer to park next to

Rating:

1.0

Going through a dispute now has amount was lied about received multiple days of charges after I returned because truck was never properly booked back into your system the guy was cutting hair and trying to do uhaul at the same time which provided me a terrible experience

Rating:

5.0

I returned the van with a bit over quarter tank. The receipt claims I returned with between an 1/8 and quarter. Only complaint :/

Rating:

5.0

Angel very professional and helpful.

Rating:

1.0

I booked the truck for 5 hours and these gentlemen unfairly charged me for 3 days

Rating:

5.0

Couldn't find a key drop box, so left them in the truck like I originally found them.

Rating:

5.0

Easy virtual drop off

Rating:

5.0

Easy to find , nice service , the only thing wrong was the phone number on the reservation is out of service. But other than that it was great !

Rating:

1.0

Your agent is not honest ,the contractor refuse to give a receipt for the final total charges. They charged my credit card for 4 different amounts multiple time. The receipt did reflected the charge total. Estimated was $106.45 at beginning Charges : 106.45+72.84 +36.42+45.36 I returned this equipment at 8h30. I rented for 10hrs Sat 05/14/2022 11h30 am to 8h30 pm = 9hrs Very very suspicious

Rating:

1.0

I initially requested the van to be picked up at 9am but the reservation was changed to 10am. When I got to the location the van was unlocked but the keys were not where it had indicated on the pickup my van area. When I was told by a uhaul rep to go into the location and have them give me the key the location was closed even though it stated they opened at 10am. When they finally opened the guy did not want to give me the key because he was waiting for a so called dispatch even though I'd recieved the approval from online checkin and made payment. When I asked why was the key inside the location and not where it stated in the van he stated "there was a confusing. We thought the key was outside but it was truly inside the location". Not only was I an hr behind from the time change of my reservation the guy also wasted 25mins of my time trying to get "dispatch information" to give me the keys. I would refer anyone here or would I use them to reserve in the future.

Rating:

1.0

I say poor...not because of employee they were amazing...but no signs to say where you are A SMALL decal sticker on the door was not visible from the road

Rating:

5.0

yes verry happy with service pront respond to my needs truck was clean and ready to go .good location neer by .

Rating:

5.0

The truck was so clean

Rating:

1.0

Deserted parking lot. Vacant store. Drop box with note saying to go to store. Very poor experience.

Rating:

2.0

No, just no. Don’t want to do business out of a BARBERSHOP!

Rating:

1.0

Keys weren't available on Mon morning like your app said it was. no one at business and it took multiple phone calls to finally pick-up the Van at 12:30. Van had low tire indication when I picked it up. No working radio. When i returned it they didn't assist in anyway other than to park in the back and drop the key in the box. They didn't want to check it in and never even told me to use the app which I tried to use when I got home with no luck. A complete nightmare experience.