I reserved one size truck and when I arrived to pick it up I was told the tires were bald and I would be given a bigger sized truck. The larger truck cost much more in gas than the originally selected truck and there was a lot of wasted space because I did not need the larger truck. If the truck that I originally chose was not road ready it should never have been on the UHAUL website as available. I have also been emailing UHAUL, as per the email sent to me by UHAUL with my receipt so I can dispute the charges. Nobody has gotten back to me at all with any kind of resolution. Its been 9 days.Christopher K.
Customer Reviews for Cruzin Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a tire blow out 10 min after pick up...it costed me 4 hours of my day...Adib H.
Mr Cruz went well beyond to help us He was very professional and nice.Roy B.
Nothing at this location, Matt, Owner VERY accommodating and pleasant. Trucks very cleanDennis S.
Customer did not leave a comment.marty N.
Not a thing! Great guy who runs the place. Thanks again! I'd definitely rent from there again.Austin S.
Nothing. The service was great and the person who that waited on me was very helpful.David B.
Customer did not leave a comment.FREDDIE C.
The attendant was pleasant and helpful. The trailer was clean and tires were in great condition. However, when attendant hooked up the trailer, and we tested the electric connection to the trailer tail lights, the attendant was not honest and told me that all the connections were working. When I returned the trailer in Milwaukee, the attendant in Milwaukee showed me that...my car's electric outlet was not powered on (car factory problem), so the trailer wouldn't light. I know that the problem was not the trailer...but the attendant at this location should have been truthful and told me that...the lights in the trailer were not working, and put that burden on me. He was not honest.Manny M.
Young man was very knowledgeable very courteous wonderful to work with I hope I have the pleasure to go up there again and have that awesome service that he provided me thank you again Luis DejesusLuis D.
The attendant was very hospitable and welcomingSherita S.
Customer did not leave a comment.Ronald B.
Maybe disclose with customers that you will need a $250 deposit if you choose not to have any additional uhaul insurance.Norah H.
Excellent customer service, great personality ..Matt was a pleasure to deal with. Was very satisfied with the truck and the service. Recommend highly! Best truck rental experience ever. Thank you.DONALD K.
Customer did not leave a comment.MICHAEL W.