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JOHNNY O
Customer Reviews for Crystal Clean
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
None
LESLEY Jnull
JESSE SThe self check in requires 2 references to answer a call immediately and it causes problems with check in. In office doesn't require the same. Stupid!!
Desiree MWe reserved online a truck and an appliance dolly. On the day of pick up the front desk told us “we have no dollies; we have had any in a very long time.†He didn't charge us but failed to customer courtesy call us prior to pick up day to let us know that there were no dollies at this location; nor did he make the effort to call.another U-Haul to see if they had any. Be prepared if you use this place, to have your own dolly. We were blessed to have a good neighbor who let us borrow his.
DANIEL FOnix deserves a raise or a promotion. He was exceptionally professional, courteous, and made the trailer rental process seamless. Thanks to his outstanding service, this is the only place I'll be renting U-Haul equipment from moving forward.
Marco GContinue the good customer service. Also very convenient location.
Janine Hnull
Roy Knull
VIVIAN AVery professional, quick and very understanding of my needs. I would definitely recommend their business and use it myself again. The location is very close to my home which was excellent for timing. Thank you for the excellent service that was provided.
Miguel CAmazing customer service. We above the average place. Felt very comfortable with the area and staff. .
AMY Vnull
DIANA RAll great
ELSIE Mnull
Juan Mnull
JOHN CI was shocked and pleasantly surprised to get a newer vehicle that was not only clean, but low mileage AND in great mechanical condition. The staff were super friendly and helpful. Will definitely recommend this specific location to anyone, no matter what area of the city they are in.
AARON FCrystal Clean Marbach Uhaul.Great location, Great customer service...friendly faces, professional and value their customers. Melanie, you are a superstar!
Joshalyn Enull
Irma Mnull
XIOMARA LThe representative at Crystal Clear U-Haul are always very cordial, helpful, and kind. The only issue I had was with the $45 insurance that was added to the bill. I have rented from U-Haul many, many times and have never purchased the insurance because my personal insurance covers the vehicle. I have contacted the appropriate Department to have this result. Otherwise, my experience was very pleasant and I will definitely recommend crystal clear to friends and family.
Irma MTruck would not shift. Brakes were poor and truck dirty. Was scared all the time driving. Horrible experience.
Rachel RI am not sure there is anything to improve because of the two employees I have interacted with. They are both knowledgeable, patient, polite and extremely kind. My niece lives in the area and will be moving in a few months. I have recommended Crystal Clean U-Haul to her already.
Irma MVery curious, great Coustomer service.
EDWARD GThey has a good customer service
JORGE JNo improvements needed both the woman working front desk and the man working the yard were great!Thank you so much for making my rental and move go smoothly.
TYLER RNo improvements needed both the woman working front desk and the man working the yard were great! Thank you so much for making my rental and move go smoothly.
TYLER RVery curious, great Coustomer service.
EDWARD GThey has a good customer service
JORGE JI used online.. didn't speak with anyone.. the turn in to get there was a little confusing..I had to turn around and try again..
Breona RI am not sure there is anything to improve because of the two employees I have interacted with. They are both knowledgeable, patient, polite and extremely kind. My niece lives in the area and will be moving in a few months. I have recommended Crystal Clean U-Haul to her already.
IRMA MTruck would not shift. Brakes were poor and truck dirty. Was scared all the time driving. Horrible experience.
Rachel RCourteous and friendly staff. Check In was fast and easy
GABRIEL GFriendly, knowledgeable, easy check out.
JOHN KThe representative at Crystal Clear U-Haul are always very cordial, helpful, and kind. The only issue I had was with the $45 insurance that was added to the bill. I have rented from U-Haul many, many times and have never purchased the insurance because my personal insurance covers the vehicle. I have contacted the appropriate Department to have this result. Otherwise, my experience was very pleasant and I will definitely recommend crystal clear to friends and family.
IRMA MCrystal Clean Marbach Uhaul. Great location, Great customer service...friendly faces, professional and value their customers. Melanie, you are a superstar!
Joshalyn EI was shocked and pleasantly surprised to get a newer vehicle that was not only clean, but low mileage AND in great mechanical condition. The staff were super friendly and helpful. Will definitely recommend this specific location to anyone, no matter what area of the city they are in.
AARON FAll great
ELSIE MAmazing customer service. We above the average place. Felt very comfortable with the area and staff. .
AMY VVery professional, quick and very understanding of my needs. I would definitely recommend their business and use it myself again. The location is very close to my home which was excellent for timing. Thank you for the excellent service that was provided.
Miguel CGreat employees, very helpful. One of the straps on the trailer was broken
TRAVIS DFor15 minutes being late, Either the bump fee or the day’s charge, not both.
Lilia HContinue the good customer service. Also very convenient location.
Janine HWe reserved online a truck and an appliance dolly. On the day of pick up the front desk told us “we have no dollies; we have had any in a very long time.” He didn’t charge us but failed to customer courtesy call us prior to pick up day to let us know that there were no dollies at this location; nor did he make the effort to call.another U-Haul to see if they had any. Be prepared if you use this place, to have your own dolly. We were blessed to have a good neighbor who let us borrow his.
DANIEL FOnix deserves a raise or a promotion. He was exceptionally professional, courteous, and made the trailer rental process seamless. Thanks to his outstanding service, this is the only place I’ll be renting U-Haul equipment from moving forward.
MARCO GThe self check in requires 2 references to answer a call immediately and it causes problems with check in. In office doesn't require the same. Stupid!!
Desiree MGreat customer service
ELEINA MGreat service, Great attitude, thank you.
JOSE SCustomer service is awesome, definitely would recommend.
VICTOR SGreat customer service. Would definitely recommend.
VICTOR SiNA
ROBERT M