Customer Reviews for Crystal Clean
(U-Haul Neighborhood Dealer)

41 reviews

8708 Marbach Rd   San Antonio, TX 78227

(210) 436-7571

Office Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 3 pm
Special Operating Hours
  • 7/4/2025: Closed
  • 11/27/2025: Closed
  • 12/24/2025: 9:00 am - 1:30 pm
  • 12/25/2025: Closed
  • 12/31/2025: 9:00 am - 1:30 pm
  • 1/1/2026: Closed

Show All Hours

Services at this Location:

Contact Us

(210) 436-7571

8708 Marbach Rd
San Antonio, TX 78227

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 3 pm
Special Operating Hours
  • 7/4/2025: Closed
  • 11/27/2025: Closed
  • 12/24/2025: 9:00 am - 1:30 pm
  • 12/25/2025: Closed
  • 12/31/2025: 9:00 am - 1:30 pm
  • 1/1/2026: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

No improvements needed both the woman working front desk and the man working the yard were great! Thank you so much for making my rental and move go smoothly.

TYLER R 
Rating:
5.0

Customer did not leave a comment.

TIFFANY L 
Rating:
3.0

Customer did not leave a comment.

RONNIE C 
Rating:
5.0

Very curious, great Coustomer service.

EDWARD G 
Rating:
5.0

They has a good customer service

JORGE J 
Rating:
3.0

I used online.. didn't speak with anyone.. the turn in to get there was a little confusing..I had to turn around and try again..

Breona R 
Rating:
5.0

I am not sure there is anything to improve because of the two employees I have interacted with. They are both knowledgeable, patient, polite and extremely kind. My niece lives in the area and will be moving in a few months. I have recommended Crystal Clean U-Haul to her already.

IRMA M 
Rating:
1.0

Truck would not shift. Brakes were poor and truck dirty. Was scared all the time driving. Horrible experience.

Rachel R 
Rating:
5.0

Courteous and friendly staff. Check In was fast and easy

GABRIEL G 
Rating:
5.0

Friendly, knowledgeable, easy check out.

JOHN K 
Rating:
5.0

The representative at Crystal Clear U-Haul are always very cordial, helpful, and kind. The only issue I had was with the $45 insurance that was added to the bill. I have rented from U-Haul many, many times and have never purchased the insurance because my personal insurance covers the vehicle. I have contacted the appropriate Department to have this result. Otherwise, my experience was very pleasant and I will definitely recommend crystal clear to friends and family.

IRMA M 
Rating:
5.0

Customer did not leave a comment.

XIOMARA L 
Rating:
4.0

Customer did not leave a comment.

IRMA M 
Rating:
5.0

Crystal Clean Marbach Uhaul. Great location, Great customer service...friendly faces, professional and value their customers. Melanie, you are a superstar!

Joshalyn E 
Rating:
5.0

Customer did not leave a comment.

SANDRA C 
Rating:
5.0

I was shocked and pleasantly surprised to get a newer vehicle that was not only clean, but low mileage AND in great mechanical condition. The staff were super friendly and helpful. Will definitely recommend this specific location to anyone, no matter what area of the city they are in.

AARON F 
Rating:
5.0

All great

ELSIE M 
Rating:
5.0

Customer did not leave a comment.

Juan M 
Rating:
5.0

Customer did not leave a comment.

DIANA R 
Rating:
5.0

Amazing customer service. We above the average place. Felt very comfortable with the area and staff. .

AMY V 
Rating:
5.0

Very professional, quick and very understanding of my needs. I would definitely recommend their business and use it myself again. The location is very close to my home which was excellent for timing. Thank you for the excellent service that was provided.

Miguel C 
Rating:
5.0

Customer did not leave a comment.

VIVIAN A 
Rating:
5.0

Customer did not leave a comment.

ROY K 
Rating:
5.0

Customer did not leave a comment.

Roy K 
Rating:
4.0

Great employees, very helpful. One of the straps on the trailer was broken

TRAVIS D 
Rating:
3.0

For15 minutes being late, Either the bump fee or the day’s charge, not both.

Lilia H 
Rating:
4.0

Continue the good customer service. Also very convenient location.

Janine H 
Rating:
3.0

We reserved online a truck and an appliance dolly. On the day of pick up the front desk told us “we have no dollies; we have had any in a very long time.” He didn’t charge us but failed to customer courtesy call us prior to pick up day to let us know that there were no dollies at this location; nor did he make the effort to call.another U-Haul to see if they had any. Be prepared if you use this place, to have your own dolly. We were blessed to have a good neighbor who let us borrow his.

DANIEL F 
Rating:
5.0

Onix deserves a raise or a promotion. He was exceptionally professional, courteous, and made the trailer rental process seamless. Thanks to his outstanding service, this is the only place I’ll be renting U-Haul equipment from moving forward.

MARCO G 
Rating:
3.0

The self check in requires 2 references to answer a call immediately and it causes problems with check in. In office doesn't require the same. Stupid!!

Desiree M 
Rating:
5.0

Customer did not leave a comment.

JESSE S 
Rating:
5.0

Great customer service

ELEINA M 
Rating:
5.0

Customer did not leave a comment.

AIDAN P 
Rating:
5.0

Customer did not leave a comment.

CASEY J 
Rating:
5.0

Great service, Great attitude, thank you.

JOSE S 
Rating:
5.0

Customer service is awesome, definitely would recommend.

VICTOR S 
Rating:
5.0

Customer did not leave a comment.

ALARIC N 
Rating:
5.0

Customer did not leave a comment.

DERRICK C 
Rating:
5.0

Great customer service. Would definitely recommend.

VICTOR S 
Rating:
5.0

iNA

ROBERT M 
Rating:
4.0

Customer did not leave a comment.

Roberto r 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top