Customer did not leave a comment.Kerry D.
Customer Reviews for Crystal Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great pickup, no issues, very helpful, easy getting in to get the equipment, easy getting it connected and rolling out. Thank you.ANGELOISMEAL MAR A.
I rent the truck online to a different location and when i got there to pick it up the person in charge told me the guy who rented it the day before decide to extend and nobody call me to give me a option or to send me to a different location so I call the company complaining because now i didnt have a truck after i rent it and they kept trsnsfering my call until and finally got to this location. No one offer me an apologize or anything and now i spent more gas in my car when you charge me a dollar for every mile, so next time make sure you call a customer to explain the situation before he drives all the way to the location to find there is no truck for him. I am not complaining about this location, i am complaining about the company in generalLuis R.
Customer did not leave a comment.KEVIN P.
Customer did not leave a comment.LYDIA R.
Customer did not leave a comment.AUSTIN J.
Customer did not leave a comment.PHILLIP K.
The trailer brake surge system malfunctioned causing the trailer to constantly slam into my hitch both loaded and unloaded. Trailer would not apply brakes as it should.LARRY V.
Did not have a uhaul drop-box for keys.Katie W.
Did not tell me winsheid was cracked across windshield in the middle of driver's site line and it had a very loud wind noise in cabin from dash after 50 mph that I had to deal with for 2000 miles.other than that the engine and driveline worked well.And the online pick up and drop off did not work at allThomas S.
Customer did not leave a comment.Allen C.
Customer did not leave a comment.Jan F.
Customer did not leave a comment.ROGER S.
Customer did not leave a comment.Mayra D.
Customer did not leave a comment.SHIRLEY C.
Customer did not leave a comment.WILLIAM D.
When I get there it was hard to get into the parking lot the guy inside was very nice my I had a cash deposit they had to refund me and he was calling his boss and everything else because they didn't have the cash to give me back at the end he was able to find the money to give me they wanted me to come back later in the evening and I told them that I could not so they were able to find the money to give me thenROBIN S.
Customer did not leave a comment.Jeff H.
Check out locations that are renting U-haul equipment for you. Some like this one. Was dirty looking and the building was old with junk around it.Ronnie H.
Great serviceDennis W.
Customer did not leave a comment.WILLIAM C.
Customer did not leave a comment.DEREK F.
Great customer service! The staff were knowledgeable and helpful. Will definitely use them for future needs.AShton G.
There's no key drop off!!!!!!!!! My mom had to return the rental and the online check in required location so my sister had to login to my account to verify location. There's NO key box to leave the key so my mom had to take the key with her..ALICIA H.
Customer did not leave a comment.Stanley R.
Customer did not leave a comment.Maribell R.
Customer did not leave a comment.savannah B.
When asked the guy did not know how to use the dolly. When I got ready to strap my car down I found one of the ratchets broken and had to use my personal strap to tie the car down. Location should know how equipment works and ensure everything is in good working condition before sending out.jason T.
Customer did not leave a comment.don C.
Very good personnel. Quick and precise.Cindy F.
Great experience like last time! Will definitely rent from you again! Thank you very much!Zihan Z.
When I went to return my equipment, I had to call U-haul because the location didn't even look like a U-haul business. They just told me to drop the auto transport off in the back somewhere and have a good day. I was worried they would even notify U-Haul that I returned the equipment. I only needed the equipment for 4 of the 8 days, but there is no pro-rate or anything U-haul will do. It's way too over priced and next time I think I'll just buy my own equipment instead of dealing with this company.David R.
need a better key drop location that is marked for key dropMark C.
Customer did not leave a comment.Alyssa F.
Sercice was pooredward M.
Customer did not leave a comment.Bill D.
Customer did not leave a comment.Neil S.
Customer did not leave a comment.Marsha S.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.Bryan C.
Very professional and nice people. Will recommend to anyone.Jose C.
We were very happy with all the people we worked with. I will recommend your services to others.Stephen B.
Service and equipment was excellent. Cost was somewhat expensive.nancy C.
This was my first time renting one, but as I rent more I'll able to make a more accurate commentGerald M.
She was very pleasant and got me taken care of in a timely manner!Travis R.
Customer did not leave a comment.russelL I.
The staff were very friendly and extremely helpfulRYAN L.
Customer did not leave a comment.Brenda M.