Customer Reviews for Crystal Mini Stg & Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Crystal Mini Stg & Service Inc

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James H. on

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This location is very close to our home and was very helpful in getting the trailer turned in and final paper work completed. I was very pleased with this rental experience.

Greta J. on

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Stop overcharging people . I had to argue just to get the online rates and then I was overcharged and lied to

DAVID W. on

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My experience was great, just keep up the good work.

Christopher W. on

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Did self return when location was close so no contact with anyone

James T. on

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DENISE C. on

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Terry B. on

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Equipment storage area is clean and well maintained. Office personnel are friendly and knowledgeable. Equipment return was fast and simple.

Teresa S. on

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Alonzo W. on

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Sandra J. on

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You all need to inservice your help

Joshua H. on

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PERRY S. on

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Linda J. on

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Sean R. on

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Very personable and friendly; definitely a small town/ family feel. ??

Jason T. on

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Steve N. on

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Terry W. on

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Great and Friendly Service!

Kathryn S. on

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CHARLES H. on

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The Greenville U-Haul is the best. Each time I have rented from them they have provided the friendliest service and positive attitude.

tiffany P. on

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Johnna P. on

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Robert Anthony S. on

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We reserved a dolly & appliance dolly along with the U-HAUL. This location didn't even have those in stock. We had to purchase an appliance dolly to move our appliances.

Brian P. on

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Amy H. on

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BRITTANY H. on

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tiffany P. on

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Jan A. on

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Quentin S. on

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Art B. on

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I was given a trailer with rear trailer tail light not working and received a traffic ticket from a Alabama state troopers for that?

Eboney L. on

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Poor service.... they will tell you a estimated mileage and then say you you went over

Alan C. on

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malaka G. on

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The owner Crystal was very rude and inpatient. Very hard to crank U-haul truck and she wouldn’t trade it out for another one. Poor service!

Cedric C. on

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They need someone available to help with unhooking customers trailers and trailer inspections.

Justin S. on

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Rena I. on

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WILLIAM S. on

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Melissa M. on

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I did not see where I had a limit on miles to drive. I left more gas than I was given and was still charged $0.70 for going “1.7 miles extra.” It seems like it would cost more to charge that $0.70 anyway.

terri B. on

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Mark W. on

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When I booked the vehicle I put in Prattville, Alabama as my preferred pickup place. I didn't realize it was simply that....a preference. I had to travel 50 miles south of my location to get the vehicle. Overall, a successful day.

joe E. on

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Very helpful and courteous. Highly recommend.

Jim H. on

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When one makes a reservation ahead in this case 10 days at a location then the truck needs to be there not 55 miles away. This caused an extra days travel and heart burn and had to use a larger truck than needed. All I got was “I am sorry” SORRY is a good word for this. This system of assigning trucks at a AZ location may be good for the company but is very hard on the customer. We expect that when a truck is reserved at a location that it has been set aside (reserved) and will be there when the date vibes not have to drive 55 miles away to get a truck Very dis appointed with Uhaul on this rental I was expecting more concern for their customers Overall I would rate the whole experience as very poor The problem was not with the Greenville location but with the Montgomery location and the lack of concern The Greenville location did over charge for the truck though not what was promised

rayfield W. on

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Patricia M. on

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I ran into problem with the rental truck ni power steering fluid was in the truck.so in asking for some of my money back from the truck.

AMY H. on

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Better customer service and More information needed if you will be dropping off at a different location

KARL B. on

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billy B. on

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U haul is awful at all locations. They all tell you one thing and do another. Never again!

neil M. on

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JESSICIA J. on

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michael W. on

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reggie A. on

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My negative experience is I don't know how the lady came up with 34 miles when I only went down the road and back.

michael W. on

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Kenyatt M. on

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JIMMIE B. on

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charles H. on

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The cab was full of dog hair.

Jessica S. on

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JOHN S. on

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KARL B. on

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BILLY M. on

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Everything was fine

RON B. on

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It was great

BEN B. on

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Thomas A. on

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Gregory M. on

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PATRICIA M. on

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CHERRIE A. on

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CHELSEA S. on

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Bryan M. on

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CHRISTY B. on

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Phylishia T. on

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ZAK G. on

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Nice people, very helpful

MELINDA C. on

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latoya T. on

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SHEENA T. on

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Charge me for chargers I didn't use

Brent P. on

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Great service and great hospitality. The drop off was a success.

amy B. on

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Great staff!

Sarah H. on

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Awesome Customer service !! Very friendly and helpful !!

Rusty H. on

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Dealt with 3 U-haul facilities. One reserved everything, I picked up from another and dropped off at the third. Best experience ever. Could not have asked for any better service from all three. Definitely will use and recommend again.

Larry F. on

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John C. on

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Running lights did not work on trailer. I could not drive at night.

CLAUDIA J. on

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Kenzie M. on

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First my reservation was "lost". I wouldn't have even known this if I had t gone by just to check after doing it online. The whole situation was handled poorly. Once they did find me a MUCH larger truck it was filthy.

Raymond G. on

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Paul S. on

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Cedric B. on

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Excellent staff!!!

WENDY B. on

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Pin fell out of ramp on dolly owner told improper way to hook dolly up then got mad when my husband tried to do it correctly

LaTonya B. on

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RECEPTIONIST WAS VERY RUDE!

FRANKLIN Y. on

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MIHIR P. on

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Good service

jane C. on

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Franklin Y. on

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STEVEN K. on

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CARRIE B. on

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Ryan D. on

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JANIE W. on

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lizzie M. on

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Zach R. on

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One break light on the tow dolly didn't work. And the ramp kept on falling down due to a broken spring so about every 5 miles or so we had to stop and fix it.

Steven K. on

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Was initially sent to Fort Deposit location.... nobody home. Should have come here first!

Richard V. on

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Marilyn C. on

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Equipment had no lift- was told it would have a lift.

Willie R. on

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