Customer Reviews for Crystal Mini Storage
(U-Haul Neighborhood Dealer)

288 reviews

111 Few St   Greenville, AL 36037
(Downtown)

(334) 382-1491

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 382-1491

111 Few St
Greenville, AL 36037
(Downtown)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The lady working here was amazing sweet, supportive, kind, & compassionate. The rental experience through Uhaul was horrible and they made be drive 100 miles out of my way to get a truck. I'm thankful this location was so wonderful. Thank you! (I'm sorry I have forgotten your name :( )

Kristine N. 
Rating:
5.0

Customer did not leave a comment.

Francine M. 
Rating:
2.0

Pick up representative was great. Drop off representative was TERRIBLE!!!!

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Claude C. 
Rating:
4.0

Customer did not leave a comment.

TAMARA W. 
Rating:
1.0

Not cancel their reservation and then overcharge them.

Amanda Y. 
Rating:
3.0

I requested a 10 foot truck at a different location. The day before I was informed that I would have to pick up the truck at a farther location and they only had a 20 foot truck available. So they charged me more and I had to drive further out of my way to get it

Kaitlin G. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

MYRTLE A. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
2.0

Training on how to use the programs to speed up rentals at this location. Takes an hour to pick up a truck and that is AFTER I already checked in online. Happened 3 times at this location. Trucks are never cleaned either!

James W. 
Rating:
5.0

Very nice, patient, and accomadating.

DUSTY D. 
Rating:
4.0

Customer did not leave a comment.

MONICA R. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Tim V. 
Rating:
5.0

Customer did not leave a comment.

Walter N. 
Rating:
5.0

Customer did not leave a comment.

Manena B. 
Rating:
5.0

Sherry Ross did a great job. She was pleasant and so helpful.

JOYCE W. 
Rating:
2.0

lady very unfriendly like barking orders

Jerry H. 
Rating:
3.0

Customer did not leave a comment.

DAVID H. 
Rating:
1.0

The lady at the pickup location was not professional. She was unfriendly and demanding. She made me feel like I was bothering her. Very dry personality. I checked in online but it still took me over an hour to checkout. I need someone to call me because I was promised a $50 credit due to uhaul changing my location 3 times and me driving from one location to another to pick up my rental.

Johnathan W. 
Rating:
5.0

Great customer service and Sherry was truly wonderful

CRYSTAL S. 
Rating:
3.0

A better attitude from customer service

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

The agent on duty at the pick up point was very personable, courteous, thorough, and helped us get underway in minimal time. The agent at the drop off location was equally courteous, personable and made the dropoff effortless.

Douglas J. 
Rating:
5.0

Everything was great.

HERBERT M. 
Rating:
5.0

Sherry was extremely helpful and courteous........ She is so professional. I would recommend this company

Crystal S. 
Rating:
5.0

I was impressed by the staff here for their helpfulness and courteousness. I highly recommend them!

Steve P. 
Rating:
4.0

Customer did not leave a comment.

Anne B. 
Rating:
5.0

They are very nice and professional. Recommend them to anyone.

David W. 
Rating:
5.0

Customer did not leave a comment.

Melissa Phelps A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Everything was great

Consonja O. 
Rating:
2.0

The Mode of the country today was not reflected in the service received of this rental, the truck was not clean inside the hauling area and the cab of the truck. Old nasty, dirty blankets left in the hauling area. Even the ramp had to be cleaned. I did expect and at other locations, have received better service from U-Haul.

Wade M. 
Rating:
5.0

Customer did not leave a comment.

KELVIN B. 
Rating:
5.0

Nothing Sherry is always friendly and very helpful. I wouldn't go anywhere else. She always makes you want to come back there.

Diana H. 
Rating:
5.0

Everything was great.

CARNELL L. 
Rating:
5.0

Customer did not leave a comment.

Kenna L. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN Y. 
Rating:
1.0

I use this location often . I have been overcharged twice in the last month by the same customer service representative. This has caused me to be unconvinced twice

Lee J. 
Rating:
4.0

This location is very close to our home and was very helpful in getting the trailer turned in and final paper work completed. I was very pleased with this rental experience.

James H. 
Rating:
1.0

Stop overcharging people . I had to argue just to get the online rates and then I was overcharged and lied to

Greta J. 
Rating:
5.0

My experience was great, just keep up the good work.

DAVID W. 
Rating:
3.0

Did self return when location was close so no contact with anyone

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

N/a

DENISE C. 
Rating:
4.0

Equipment storage area is clean and well maintained. Office personnel are friendly and knowledgeable. Equipment return was fast and simple.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

Alonzo W. 
Rating:
3.0

You all need to inservice your help

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

PERRY S. 
Rating:
5.0

Customer did not leave a comment.

Linda J. 
Rating:
4.0

Very personable and friendly; definitely a small town/ family feel. ??

Sean R. 
Rating:
3.0

Customer did not leave a comment.

Jason T. 
Rating:
3.0

Customer did not leave a comment.

Steve N. 
Rating:
5.0

Great and Friendly Service!

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Kathryn S. 
Rating:
5.0

The Greenville U-Haul is the best. Each time I have rented from them they have provided the friendliest service and positive attitude.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

tiffany P. 
Rating:
5.0

Customer did not leave a comment.

Johnna P. 
Rating:
2.0

We reserved a dolly & appliance dolly along with the U-HAUL. This location didn't even have those in stock. We had to purchase an appliance dolly to move our appliances.

Robert Anthony S. 
Rating:
1.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY H. 
Rating:
5.0

Customer did not leave a comment.

tiffany P. 
Rating:
3.0

Customer did not leave a comment.

Jan A. 
Rating:
5.0

Customer did not leave a comment.

Quentin S. 
Rating:
1.0

I was given a trailer with rear trailer tail light not working and received a traffic ticket from a Alabama state troopers for that?

Art B. 
Rating:
1.0

Poor service.... they will tell you a estimated mileage and then say you you went over

Eboney L. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
1.0

The owner Crystal was very rude and inpatient. Very hard to crank U-haul truck and she wouldn't trade it out for another one. Poor service!

malaka G. 
Rating:
5.0

They need someone available to help with unhooking customers trailers and trailer inspections.

Cedric C. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
4.0

Customer did not leave a comment.

Rena I. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
3.0

I did not see where I had a limit on miles to drive. I left more gas than I was given and was still charged $0.70 for going “1.7 miles extra.” It seems like it would cost more to charge that $0.70 anyway.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

terri B. 
Rating:
5.0

When I booked the vehicle I put in Prattville, Alabama as my preferred pickup place. I didn't realize it was simply that....a preference. I had to travel 50 miles south of my location to get the vehicle. Overall, a successful day.

Mark W. 
Rating:
5.0

Very helpful and courteous. Highly recommend.

joe E. 
Rating:
3.0

When one makes a reservation ahead in this case 10 days at a location then the truck needs to be there not 55 miles away. This caused an extra days travel and heart burn and had to use a larger truck than needed. All I got was “I am sorry” SORRY is a good word for this. This system of assigning trucks at a AZ location may be good for the company but is very hard on the customer. We expect that when a truck is reserved at a location that it has been set aside (reserved) and will be there when the date vibes not have to drive 55 miles away to get a truck Very dis appointed with Uhaul on this rental I was expecting more concern for their customers Overall I would rate the whole experience as very poor The problem was not with the Greenville location but with the Montgomery location and the lack of concern The Greenville location did over charge for the truck though not what was promised

Jim H. 
Rating:
5.0

Customer did not leave a comment.

rayfield W. 
Rating:
3.0

I ran into problem with the rental truck ni power steering fluid was in the truck.so in asking for some of my money back from the truck.

Patricia M. 
Rating:
2.0

Better customer service and More information needed if you will be dropping off at a different location

AMY H. 
Rating:
5.0

Customer did not leave a comment.

KARL B. 
Rating:
1.0

U haul is awful at all locations. They all tell you one thing and do another. Never again!

billy B. 
Rating:
4.0

Customer did not leave a comment.

neil M. 
Rating:
3.0

Customer did not leave a comment.

JESSICIA J. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
3.0

My negative experience is I don't know how the lady came up with 34 miles when I only went down the road and back.

reggie A. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
5.0

Customer did not leave a comment.

Kenyatt M. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE B. 
Rating:
4.0

The cab was full of dog hair.

charles H. 
Rating:
4.0

N/A

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

KARL B. 
Rating:
5.0

Everything was fine

BILLY M. 
No reviews have been submitted for this location.

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