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Salvador C.
Customer Reviews for Crystal Springs 76
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Contrary to my experience in Grass Valley, the staff at this location were kind and helpful.
Mark S.The key wasn't in the lock box. People at the house waiting to help me move and the gas station attendent didn't know what to do. (Wasn't his fault.) The key wasn't in the other lock box either. Now I'm beginning to panic on a Saturday morning with friends waiting and beginning to think no truck would be available. Terrible feeling for a 70 year old man. Very disheartening and scary. Finally found it in the 'drop box.' In addition the gas tank was only half full. So I couldn't fill the tank at the end. I had to only fill it half way and watch the needle. I was under the impression I'd be heading out on my 120 mile trip with a full tank. It changed how my trip went, not knowing when/if I should get fuel. Again... not good.
Karl S.