Customer Reviews for Cubby Hole Louisiana 2
(U-Haul Neighborhood Dealer)

657 reviews

3401 E Texas St   Bossier City, LA 71111
(Hwy 80 & Old Minden Re)

(318) 741-6052

Hours

  • Monday–Saturday
    9 am - 1 pm / 2 pm - 5:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(318) 741-6052

3401 E Texas St
Bossier City, LA 71111
(Hwy 80 & Old Minden Re)

Services at this Location:

Hours

  • Monday–Saturday
    9 am - 1 pm / 2 pm - 5:30 pm
  • Sunday
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer service agent was not friendly at all. She acted as if I was disturbing her day when I showed up for pick-up. The office was not busy at all. I was the only customer.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

ANNIE K. 
Rating:
5.0

Customer did not leave a comment.

Montray A. 
Rating:
5.0

Do not change a thing

Mack J. 
Rating:
5.0

Excellent site customer service. Quick and efficient

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Charlotte W. 
Rating:
5.0

Excellent service fast and friendly

Tyriel J. 
Rating:
5.0

I've used rental trucks many times. This was the easiest driving truck I've ever used. Thanks.

Elizabeth C. 
Rating:
3.0

Customer did not leave a comment.

Cameron C. 
Rating:
5.0

This location was the most helpful u-haul location we have ever dealt with! The ladies at the store were so informative and the store was so well kept! The gentleman had our equipment ready fir us without even knowing he was out there! We were so impressed by everyone!

Vicki W. 
Rating:
5.0

Customer did not leave a comment.

allen S. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Great staff, customer service

patrick R. 
Rating:
4.0

Customer did not leave a comment.

RASHUN T. 
Rating:
1.0

Bad area of town

James H. 
Rating:
5.0

Customer did not leave a comment.

linda F. 
Rating:
5.0

Customer did not leave a comment.

Rose B. 
Rating:
5.0

The ladies who served me were extremely knowledgeable and helpful throughout the entire process.

Rodrick C. 
Rating:
5.0

Customer did not leave a comment.

Jane M. 
Rating:
5.0

Nothing

Ida A. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
3.0

We never received our dolly that we paid for. Which put us in a huge bind!

Michele B. 
Rating:
5.0

I returned the trailer on the date it was due back I was a few hours past the time and I was charged a whole day

JOHNNIE R. 
Rating:
5.0

Customer did not leave a comment.

Jermey Y. 
Rating:
5.0

Do not change anything

Charley B. 
Rating:
5.0

Customer did not leave a comment.

Shelley S. 
Rating:
3.0

Should get back all of your deposit instead 38.00 out 100.00 plus I put more gas than was in there I literally didn't make but 1 trip less den 15 miles literally

Bernice M. 
Rating:
5.0

Wouldn't change a thing. I have nothing negative to report. Everything went well, to include customer service. Very friendly, helpful, and quick to get you on your way.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Kristi S. 
Rating:
5.0

Some issues with the rental in the computer but the staff worked it out and we're very helpful.

David W. 
Rating:
5.0

Customer did not leave a comment.

Marty U. 
Rating:
5.0

They tried to work on computer work from pick up location. Made several calls. Finally ended up a no charge because of mistakes.

James W. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
4.0

N/A

James C. 
Rating:
4.0

Staff is knowledgeable and friendly.

Mark H. 
Rating:
1.0

Give my money back if I fill the gas over what I got it. Oh and when I pay for an extra day that doesn't mean 8 hours it means 24

Josh W. 
Rating:
1.0

I didn't receive my $100 deposit back

Brendan M. 
Rating:
5.0

They were great and above and beyond. Moved the trailer in its spot, as I had issues backing it in. Asked if we had any issues, and we mentioned about the tire pressures.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
3.0

Customer did not leave a comment.

Amy H. 
Rating:
3.0

Representatives on duty both provided great, knowledgeable customer service.

Monroe T. 
Rating:
5.0

more help to assist customers

Floyd A. 
Rating:
5.0

Customer did not leave a comment.

Luronda D. 
Rating:
5.0

Everything was great. And the ladies behind the desk are very friendly and nice. Couldn't ask for no better. Thank you

RANDALL C. 
Rating:
5.0

Stay the same with great customer service

JEFFREY S. 
Rating:
3.0

The app wasnt working when i tried to remote drop off the truck less than 7 hours after i recieved it (2 hours late on uhauls fault) so i couldnt return the truck securely and had to drive an additional 26 miles to be able to return it the next day . was told i was being charged for additional milage for having to drive the truck back home and not being physically able to return my uhaul cause photos of the odometer wouldnt upload. Now i have a balance of 21.98 because UHAULS app didnt work for the 2nd time that day. It had an additional 1/4 of a tank which cost me $50 so it was returned at 3/4 full and still she says i OWE YALL MORE MONEY. She let me leave with a promisary note but did not think i would get any sympathy or resolution from uhaul

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

TERRY W. 
Rating:
4.0

Wish I knew there was no refund for driving less than the allotted miles. ):

Meghan D. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

BENJIE H. 
Rating:
1.0

Customer did not leave a comment.

Florence A. 
Rating:
5.0

The service was excellent. The attendants were friendly, courteous and efficient. My dire need was met through this facility and I am forever grateful.

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

Tracie S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

Fix your app. Information not syncing with what is texted to you or what customer service gives. My pickup location was changed 3 times before picking up.

George D. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Leighton H. 
Rating:
5.0

Excellent experience with staff!

CURTIS W. 
Rating:
5.0

Customer did not leave a comment.

Solomon W. 
Rating:
3.0

Left the vehicle after hours I did not interact with the personnel

CODY K. 
Rating:
5.0

This was easily the cleanest, best organized, and actually WELCOMING U-Haul dealership I've ever been in. I've moved with U-Haul from NY to CA to Louisiana and many places in-between.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Cabrina M. 
Rating:
4.0

Truck was clean & mechanically fine, but the roof of the truck leaked badly during rain storm which soaked sofa pillows & a mattress.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

I was told that the fuel tank was at 1/4 of a tank. Once I left i realized that it was actually at 1/8 of a tank. I returned it to another location and made sure that the tank was well over a 1/4 tank for the next guy.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Gracia S. 
Rating:
5.0

Customer did not leave a comment.

Fredrick Y. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Amazing staff there. Very impressive

Harry C. 
Rating:
5.0

Windshield wiper needed to be replaced

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Cody Y. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

I'm not really sure who is responsible for assuring trailers are working safely but the lights didn't work on one side and they weren't able to fix it. Sent us home with trailer anyway and said someone would come to our house to fix them and to go ahead and start loading. Glad we didn't because he couldn't fix it and gave us a different trailer. Other lights didn't work on it so then he had to fix it. Finally nearly 2 hours after we picked it up we had a working trailer and we're able to start loading.

Krista P. 
Rating:
4.0

Customer did not leave a comment.

Loyd P. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
3.0

Customer did not leave a comment.

Austin C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

AUNDRA T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
2.0

Customer did not leave a comment.

PRISCILLA M. 
Rating:
5.0

Excellent service.

ADAM H. 
Rating:
1.0

I reserved a week in advance. When I went to pick up the uhaul I had requested a dolly and trailer and truck. This location had none of these things. I waited 4 hours before I finally got my truck and trailer but no dolly. I had also reserved movers through them and I had to pay double because the uhaul wasn't ready when they said it would be. The staff at this place is not helpful at all and kept saying you'll have to call corporate without even trying to help. I spent 3 hours on hold with uhaul. Ridiculous! When I was loading my car on to the trailer the man helping me didn't put the ramps down correctly and my car fell off. Horrible. Horrible experience all together with these people.

MARLA F. 
Rating:
5.0

As soon as I drove up someone came out to unhook the trailer from my truck - no waiting around or having to go inside for assistance. When I did go inside to check the trailer in, the people were very friendly and efficient. All in all, my best U-haul rental experience ever.

Steven K. 
Rating:
4.0

The whole experience was a good one. Staff was very friendly.

Yvon G. 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

The man at the location was very helpful with helping with the truck and tow dolly return.

ADRIAN MANUEL A. 
Rating:
5.0

The office area was neat, clean and decorated for Memorial Day - it was a great experience

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Garland M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
5.0

Couldn't find the "drop off keys" box. Dropped at the "night drop off" Thank you.

Inna R. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top