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James M
Customer Reviews for Cubby Hole Louisiana 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Shay and Reagan were friendly, knowledgeable and very helpful! Particularly helpful, and patient :-), when we were attaching the car transporter to the truck and loading the car.
GARY CThe young lady that was there Saturday 4/6 morning @10am, was very nice and sweet!!! Will definitely recommend to friends and family
Carla FThe lady at the desk was wonderful the rest room was broken and nasty toilet
Brittany GThe U-Haul representative greeted us cheerfully and there was no wait when we arrived. She was efficient and located our reservation promptly. She was also helpful estimating the mileage. We were probably in and out in less than 10 mins. Thank you U-Hual.
Maria MStop closing for lunch and stop making customers way an hour
Craig JExcellent service.
Jose GI was told to bring the truck back at the same gas level I got it and this location charged to fill it back up. 7 miles is not 3 gallons of gas
Samantha HFast ,friendly,& great customer service.Easy peasy haul rental & storage all 1 day.no stress for this ga move to bossier,la..thank ya
Croissa GSeventh rental and all excellent.
Jose GVery helpful and friendly staff.
Jose GMy experience was very positive
Bill SStaff recommend the wrong lock. Sold us one that would not fit the truck door. Happily exchanged it though. Everything else great.
David FThey went above and beyond. I will be back
Joseph LShay and Mr. Lee were professional, knowledgeable and courteous. Both great additions to your team!
PETER AI was charged for a gas fill up, when I returned it to the shop at the same level I received it. I am due a refund of 10 dollars
ASHLEY JNo suggestions. It went very well.
JOHN CThe truck made a noise the entire time from putting it in drive putting in reverse, driving stopping
Barbara AThese ladies were excellent!!!! They were so nice a friendly. The place was warm and inviting! I loved all the decorations. I would definitely suggest this location to all my friends who need excellent customer services!!!
Erin WExcellent customer relations
MARITA HExcellent and very professional.
Marvin VCustomer service is outstanding!
Peter LTake the governor off the vehicles
Johnny GPlenty of room to park truck
Jacqueline BI was granted 40 extra miles due to the reservation issue. I was still made to pay the additional mileage charge because the extra mileage wasn’t indicated on the original contract. The additional mileage was granted by the owner of the truck after I left with it. The person at this location refused to verify this and made me pay the charge. I am extremely unhappy with this whole experience and will not use uhaul again. Penske and budget don’t seem to have angry customers. Your dealer’s attitudes are trash.
William RDefinitely need maintenance on trucks. Brakes where spongy
Mathew LVery friendly in helpful
MODRIQUES RThe first truck had a check engine light. Was switched to another one right away.
Larry Hthey were not there so we had to use the phone again. i had been in contact with them Thurday and Friday and thought i had everthing ready. it took 30 to 45 minutes to get it and to bring it back.
Judy FUhaul needs to have a better more thorough inspection for trucks going across the country. My trucks breaks went out and delayed my drivers 5 hours.
gloria mGreat Job to MY sales rep.
Corey MI didn’t like the u haul when me and my boyfriend got into accident
summer pAt first I was trying to do the contactless pickup but for some reason it would not let me finish. So I waited for the store to open, good thing I did because my furniture pads and dolly weren’t even in the truck. They didn’t even have the appliance dolly that I requested.
Stephen HCustomer service agent was not friendly at all. She acted as if I was disturbing her day when I showed up for pick-up. The office was not busy at all. I was the only customer.
Kevin SDo not change a thing
Mack JExcellent site customer service. Quick and efficient
Michael AExcellent service fast and friendly
Tyriel JI’ve used rental trucks many times. This was the easiest driving truck I’ve ever used. Thanks.
Elizabeth CThis location was the most helpful u-haul location we have ever dealt with! The ladies at the store were so informative and the store was so well kept! The gentleman had our equipment ready fir us without even knowing he was out there! We were so impressed by everyone!
Vicki WGreat staff, customer service
patrick rBad area of town
James HThe ladies who served me were extremely knowledgeable and helpful throughout the entire process.
Rodrick CNothing
Ida AWe never received our dolly that we paid for. Which put us in a huge bind!
Michele BI returned the trailer on the date it was due back I was a few hours past the time and I was charged a whole day
JOHNNIE RDo not change anything
Charley BShould get back all of your deposit instead 38.00 out 100.00 plus I put more gas than was in there I literally didn’t make but 1 trip less den 15 miles literally
Bernice M