Customer Reviews for Cubby Hole Texas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cubby Hole Texas

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Jon R. on

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chandra j. on

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Debra B. on

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Susan Irene S. on

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Laura K. on

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Zachary W. on

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There were 2 people behind me in line. The rep didn't walk outside to show the condition of the truck before my rental. The truck was damaged before i left the property, but the pictures I was showed of the truck didn't reflect that.

Christy H. on

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The truck share 24/7 did not work for me when I arrived to my location at 7 am. I had to drive back to the location a second time that day, spend 25 minutes on the phone with the 1-800 number to change my pick up time, and then finally my truck share 24/7 worked. Very inconvenient.

Clay S. on

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Thanks for everything. They helped us find a utility dolly when they were out of them. Couldn’t of done the job with out it. Thank u!

Charles R. on

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Casandra P. on

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I dropped off the dolly after hours

Mike S. on

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STEVEN RAY H. on

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kelsey p. on

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I originally booked my 15 ft uhaul at the location on Marshall ave in Longview. IN advance. The day before I was supposed to move, they called me and told me a lady decided not to turn her uhaul in and that they’d try to find me another one. They said they had a 26 foot one in Tyler. (Did not offer me a discount for a 15 ft as that is all I needed and my things would go flying in a truck that’s double the size) so I call that morning to tell them I’d be running a little late to pick up the trailer, and apparently the man who had the 26 foot trailer had also decided not to turn his uhaul in on time, and no one has called to tell me that. Still, no one has offered me any kind of discount or assistance or even cared about my dilemma. Then, they find me ANOTHER 26 ft truck, still not offering to bump it down to a 15ft price, and gave me the location of it. After hanging up, I looked the address up and it was 30 miles in the opposite direction of where I needed to be. Still, no one has offered to comp my miles for the extra 60+ mile drive. So once I realized how far it was, I called customer service and was told that I should have been given a $50 credit and that he’d transfer me to scheduling. I wait on hold initially to talk to someone for 20 minutes, then he transfers me to scheduling and I wait on hold another 20 minutes and then I got hung up on when she answered the phone. So I sit and call customer service back and wait another 20 minutes for someone to answer, spend several minutes explaining to another man what has happened and how frustrated I was. And still have not gotten any kind of discount or sympathy. He finds me a trailer on the Marshall ave location that he said had been turned in and to be there at 11:30. I speed to Longview from Tyler to get there in time in case anyone took the truck before I could get there. I finally get there, and the truck was gone. I waited 15 minutes in line and the man at the desk did not seem the least bit concerned about all of the trouble I was having that was not my fault in anyway. I booked my uhaul in advance. So then he finds me a 20ft trailer st the cubby hole, I go there to get it. And STILL was not offered a discount. I asked if I could have the 15 foot price for all that I’ve been through trying to get a uhaul and he offered me $10 off. Just $10. So then I park my car and come back inside and he tells me instead of deducting $10 he ADDED $10 and I was STILL not compensated for my miles that I had to drive out of my way from where I had originally booked my uhaul. This has been the worst customer service I have ever experienced and I am appalled that not one person even cared about all of the trouble I was having that was not even my fault.

Jonathan Andrew M. on

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Don M. on

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Daniel C. on

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samuel J. on

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Oveaii on the original reservation they knew I was renting a car trailer also but never was told there would be an extra insurance price for the trailer. Not happy about that at all. Would have been ok with it if I knew ahead of time before actually picking up the trailer

Jerline T. on

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Bill was friendly & professional.

JAMES p. on

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BILL B. on

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Very professional and polite. I have rented from this location before and the service has always been outstanding

Robert Thomas O. on

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took the lady 1 1/2 hr to get paper work done

Frances Wallace M. on

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Marty C. on

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MOHAMMED ARIF K. on

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Kathryn C. on

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Just dropped off after hours

Nathan S. on

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Ken B. on

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The owners very nice and were glad to go the extra mile for me.

kevin scott s. on

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Make sure trucks fluids are checked before leasing.

terri r. on

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ruth I. on

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Ron P. on

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The truck had mechanical problems: it ran hot, had severe alignment issues (which made it difficult to steer) and the fuel tank was damaged and made it very difficult (and time consuming! 30+ minutes!!) to fill up. This was unacceptable all the way around.

Robert T O. on

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I wasn’t too impressed with the first 20 seconds after we got there. With the door being locked during normal business hours and no note on the door with an explanation, we were finally “greeted” after a couple of minutes of wondering what to do. This “greeting”, however, was only somebody coming and unlocking the door and then THROWING it open for us to catch so we could come in. No apology, no explanation, no holding the door for us to come in. In my experience with customer service, I ALWAYS put a note on the door when it needs to be locked, even if it’s just for a few minutes. And then throwing the door open for us to catch it isn’t my idea of good customer service either. But after those several seconds, the lady redeemed herself and was very nice (I would have walked out of there immediately if she hadn’t been). We wanted a 4x8 trailer, but none were available. We got a 5x8 for the 4x8 price, so we appreciated that very much.

Brittin S. on

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Patricia F. on

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DAVID B. on

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NIce experience!

SHERYL G. on

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I have had some terrible situations, but U-Haul helped me through moving my household personal items from the house I once lived in. Divorce caused me to have to remove my personal things from the house in Houston to bring the truck one way to Longview. Returning the truck clean and half full of gasoline was a breeze! This was my second truck for this move and the gentleman remembered me.

Reginald L. on

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James D. on

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billy w. on

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david h. on

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Parking not adaqute

eugene d. on

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This guy was good.

Jason H. on

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Can’t answer any question about drop off location. My son dropped truck at this location but he didn’t say anything negetative about the location.

Tim M. on

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James M. on

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Fredrick K K. on

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JONATHAN F. on

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Stephen S. on

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John F. on

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Brian E R. on

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Great customer service. Checked on us and ensured we arrived on time. Very friendly and helpful. Let me know that I could return the truck to any U-haul location at my destination.

TIM W. on

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Joseph K. on

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kay elaine c. on

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Mike C. on

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Lady was very helpful.

Chris S. on

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JAY S. on

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BILL B. on

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Excellent, friendly, and professional service provided by Ruth. Highly recommend

Mona L. on

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frank alan b. on

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kinda tight parking

Gerard Robert N. on

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William Glen E. on

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Valerie Miles W. on

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Dewayne j M. on

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taylor scott b. on

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Staff was completely rude on pick up and delivery. We put more gas than what was in it and then charged me extra for non folded blankets. I left a couple of pieces of tape accidentally in the blankets and got charged for that. What I thought would cost me approximately $50 cost me over $200!! Never will I ever go back there for anything.

william c. on

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brian r. on

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Jerry F. on

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Jeffery F. on

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Bruce duane B. on

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While the trucks were clean, one of the two trucks we rented died less than 4 miles from where we picked them up. Then it took UHaul 5 hours to get a wrecker out to pick it up. I don't believe this was Cubby Hole Storage's fault but UHaul has got to improve their response time and their responsibility to their customers. I plan on discussing this with them further.