Kit was very helpful!
Charles P
Customer Reviews for Milton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a utilit6 trailer and appliance dolly for a move out. The appliance dolly was not available or any dolly even 5hough I reserved well in advance. The agent on site added damage insurance to my bill even though I had declined it when made reservation. They could not issue a refund then because their computers were giving them issues. Recieved credit when I returned trailer after agent had to call for approval.
Scot RI had an amazing experience! The gentleman in the front desk was very kind and good at getting me in and out with what I needed. The return was easy with the drop box! Very convenient! Thank You very much
Jennifer CThe woman at this location named Sarah Chan was delightful and thoughtful to work with. She called me the night before to ease my mind about a detail with my rental and did not want me to worry. She made every part of the process easy. Thank You.
Carol OSarah was awesome
JAMES JLocation is great, personnel are fantastic, but the process via app is long and tedious. Got hung up both renting/returning.
Angela FNothing, they were wonderful!
Gary NGreat location and people!
Sam Mexcellent customer service and clean and friendly
Alexander OPickup/return process was easy, the truck was very clean.
Bjorn TMore visible U-Haul signage on the road would be helpful. The office attendant/manager, Sarah, was very polite and helpful. She made the rental process easy and pleasant - A+.
Michael EStaff extremely friendly and helpful
Cindy FSarah was extremely helpful and provided an outstanding level of customer service. I will highly recommend this location in the future because of her help.
Maurice LMy truck wasn't available, but we were able to get a smaller truck with a discount for the extra travel, which worked out great
John CSarah was fantastic!! Friendly and helpful from start to finish.
Joseph TVery efficient, professional and friendly
Stephen M.
Paresh LReceived excellent service. Sarah was very helpful and professional. Will definitely recommend this location to all my clients. Thank you Sarah.
Charles DSarah was the best !!!!
Fantaga cSarah was great, but very frustrating experience because A) the dolly I reserved was not available, B) I had to go to two other Uhaul locations to get the dolly (fill out new paperwork), C) and either return equipment to two different places or pay more to deliver to the same location.
Scott KAwesome that it was insight very handy
Markel Oeffortless return.
Haryn Kdirty Uhaul,, air conditioner didn't work, truck has water in back and leaked. was overcharged for gas that was above what it had in when I returned.
Fred CAll around great interaction and experience
William CNice staff. Specially helpful lady that helped me during pickup.
Payam EThe uhaul was clean, but the gas tank was not full. I forgot to check it before I left. The biggest problem was that there was no ramp! We had a heavy credenza and other furniture, which presented a very difficult problem getting on the truck. We told the attendant at the end of the day, but she was unable to make any adjustments or discounts for us. That was disappointing. The truck was available at the time reserved.
Bettyee RRea was spectacular! Far above Our expectations!
Jeffrey ETye truck fuel cap was not locking so we were not able to enter the mileage because of the fuel cap message the customer service was helpful first and the first lady i talked to was very helpful after that i was put on hold for a very long time and at last the reservation was canceled however i was charged 50$ and i was promised to be credited by 50$. Kindly reverse the 50$ taken from my card and credit credit my account with the 50$ i was promised. I was not able to move to my appartement that day and me and my wife had to stay at a friend’s place which wss very embarrassing. Horrible service honestly and will never use uhaul ever again
Abdul kYour agent at this location was a delight. Very helpful and friendly. The truck floor was dirty and needed cleaning but otherwise it was a great rental.
William JAfter inputting all known addresses, and not deviating from that route, Uhaul still charged me an extra mileage fee of 12 miles. Also, I left my vehicle with one quarter tank of gas extra, and was not offered an offset discount. Overall, I think Uhaul should do a better job of mileage planning for their customers when all addresses are known.
Mark WPerson behind the desk did not know any part of his job to the point he had to call someone on the phone to walk him through the process to check me out which seemed to take forever. The trucks battery died which was icing on the cake and i had to wait for roadside assistance . The employee, dead battery and waiting for roadside assistance all were the cause for me to not have enough time in the day to get what i needed done as i had to keep the truck an extra day and pay out of pocket unnecessarily. To simply avoid a repeat of this i will simply use Penske for any future needs and never recommend uhaul for anything and make sure i turn away anyone thinking twice about using uhaul.
STEPHEN FThe issue we had was the tire pressure in two tires was very low. There was a warning on the dash. Running around trying to address that killed time needed to pack truck. Thought that should have been taken care of before we got truck. The truck cab was also dirty. Trash, cigarettes and storage area was dirty.
Sam WThe lady there was so wonderful, so helpful! Thank you!!!
Wade LWe could not find the key drop box easily. If it was on the side of the building, it would be better.
Nicholas SThe truck was ready and available upon my scheduled arrival. The staff promptly handled my appointment in a professional manner. Thanks
DAVID HSCAM SCAM SCAM I WOULD NEVER RECOMMEND THIS SEEVICE AGAIN
Joshua MThe office hours posted indicated the office opened at 9:30 am. When I arrived at 9:30 am to pick up the truck the office was locked even though the “open” sign was on. I called several times and no one answered the phone. I called the corporate uhaul number and they were able to speak to the employee who was working. Evidently he was somewhere on the property not in the office. when he came to let me in the office and process my reservation he never apologized for the inconvenience. Also I requested renting blankets which he said he had but after waiting an additional 10 minutes he came back and said they did not have any available. The blankets were a small concern but just added frustration to my experience.
John CI returned the rental truck via the U-Haul app. The drop off location was closed, but the process for returning the truck and keys was well coordinated with the app.
JAMES GIt was impossible to find the trucks due to no location description. Then, it was IMPOSSIBLE to find the key, so got my truck 30 minutes after pick up time because I had to search for the truck and key. Clean truck though, drove nice!
Amber MThe place was closed. Said due to Covid and didn’t have anyone to work.
Susan BThe 24/7 pickup procedure was complicated and frustrating. My employee was not able to complete the process, so had to return in person the following morning to pick up his vehicle
Julio AMy issue has nothing to do with the location. In fact, the location was perfect. My review and rating has EVERYTHING to do with my experience. I'll never be using UHAUL services again.
Joshua WThey changed me double $25 per hour plus milage and fuel that it’s not fair it’s like I rent my apartment to you for $1500 per month plus the days that you lived in there!! The main reason of renting a car is driving and driving means going from one place and to the other place and using gas. Best, Ramtin
RAMTIN BThe location of my pick up was changed. My pick up time was 10 am but the new location opened at 11 am. I was not notified of the time change.
Aksam AThere was a lady at the front desk who was extremely rude when my husband went to use the restroom. When my husband couldn’t find his way back and was knocking on the door she said to her coworker in a very belligerent manner, “didn’t I tell him (my husband) to go around the building to get back in?” When my husband said sorry for not remembering, she didn’t look at him and she was silent.
Isam AHave an employee there at the time of a pickup so the customer doesn’t cut into their reservation time and moving plans.
Gregory GNice rental truck for the money. Great rates.
BRUCE BNo one was present at the time of my pickup to provide the key. The employee showed up 20 minutes later and said she was on her lunch break at 3:00. No moving blankets were provided. When I came back to get them I was told that none were available. This was on my original order and nobody bothered to tell me in advance.
Lee BTruck leaked oil on my homes driveway which now requires pressure cleaning.
William CThey were friendly and fast. Less than ten minutes from the time I walked in to the time I walked out. Very impressive!!
Hilda GEverything was excellent
Milenko CThe employee was not informed on how to rent a u-haul truck since he was a CubeSmart employee. My card was charged twice
Adrian BThe vehicle sanitation during this pandemic.
Vikasbhai MVanessa was excellent!!
Richard RRenting a U-Haul was the biggest headache I’ve ever had of renting anything. He wanted me to sign all the forms but would not show me anything prior to signing. I asked to verify the mileage on the car before I signed the mileage verification. He gave me a hard time all four times I asked. I asked see the gas before I sign that it was full and he assured me that it was and told me just to sign it. We started up the car and guess what didn’t have a full tank?
John MI had no issue with the place we eventually rented the truck from. However, my original reservation was a train wreck. The pick up time and drop off time were wrong(2 am - really??) when I called to have the time corrected they told me they would call me back (Mom's attic was the location) and then they did not. Called again and they told me my reservation had been moved and they couldn't help me. I had zero confidence that this truck would be available on moving day. Luckily cubesmart in Milton was on it, they were very professional and easy to deal with.
Ken SREMINDER OF PUTTING GAS IN BEFORE DROPPING THE KEYS IN THE BOX!
ANGLEA FNothing
William C