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David R
Customer Reviews for Cubesmart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have been grossly over charged, I drove 32 miles and was charged for 20 gallons of gas. When I called I felt like I was treated like my concern was buyer's remorse. I don't mind paying for what I used but I payed to refuel and then another $87 for 20 gallons of gas. This is not right!
Cassondra SSo convenient and great customer service!!🤗
CHRIS MFriendly, professional staff. Overall experience was seamless and easy. Highly recommend this friendly neighborhood U-haul location.
Havish VThere was barely any space to drop off the truck and the location barcode doesn't match uhaul's database so I had to contact uhaul support to complete the drop off.
Collin KEverything was great, the folks at the dealership were friendly and courteous!
Mark AAlways fast, efficient service at Cubesmart!
Richard WI was not happy in my pick up of the truck. The place was suppose to open at 9:30 but found out it opened at 11:00. I spent over a hour on the phone trying to get the code for the lock box. Finally some young lady got things worked out so I could get the key and on my way.
MARK EApp was difficult to use but eventually worked. Vehicle was covered in snow and took extra long for me to clean off snow to make it safe visibility to drive.
Andrew Agreat rates
ursula dNothing different!
Jeffrey KThe air vents did not work on the truck. It wasn't filthy, but I also wouldn't call it clean. It was dirty but within an acceptable range, I suppose.
MICHAEL DVery friendly
Beatrice LConvey to client that in the absence of the front desk personnel the phone rolls over to a secondary location. I called for guidance and got someone I didn't meet nor knew who he was.
Joan ZThe truck made loud sounds but the guy said it was because of the catalytic converter cover. Other then that the truck was great.
Roxanne GPick up and drop off were super easy, even though the lady working there was not a permanent employee. Everyone was extremely helpful, system worked great, thanks for an easy transaction!
Garrison SThe front desk lady was very pleasant!
Michelle DPositive experince
Joseph PGreat customer service.
Richard MThey were quick, easy, and helpful.
Greg KThere was some spillage at the cup holder, not a big deal at all but noticeable. The dolly was not secure and came off its bracket. The truck was empty which is a harsher ride than when it is loaded down but I was on a paved road and the dolly was loose. I had one item to bring back and luckily it was not damaged
Gregory MI had a great experience at this Uhaul location, we used it as an event hauling vehicle and it worked great. The staff was incredibly friendly and helpful, and will 100% utilize this location again. Thank yall for your hard work!
Garrison SGrant owners and very nice. Will rent from here again.
Rob HBest moving experience in the Erie area!
Mark AI suggest cleaning the inside of the windshield after every use.
EUGENE FBest moving experience possible!
Mark AEasy process and fantastic staff!
Mark AThe app didn’t work for checking, but the staff was very helpful.
Robert BFantastic customer service!!
Vince CThe mileage was so wrong and the company is to blame. Not the location of staff. When you measure the gas level. Don’t put a 1 before the 5/16th level. I know math and don’t cheat me. Not able to say good thing about booking online. Go to the Erie location and talk to the great people there.
Justin SGreat experience, no hassle, wonderful staff!
Mark AAlways great service at Cubesmart!
Richard WI have used this location before. Love the people who run it!!
Kelli CKreg and Jeanette are fantastic and make the whole process and experience wonderful.
Richard WI will always rent from this location if I have the option. The people there (Kreg & Jeanette) and super friendly, helpful and funny! I’ve rented from them for years - always a fantastic experience!
David MNot charge me a fee for being late 3 hours when movers I contracted through your website don't show up. Will not use Uhaul again, will happily pay more to another more professional company
Joseph DNeeded to move a bunch of stuff on a Sunday and used the U-Haul Truck Share 24/7. The app led me through the pickup process as well as the drop off - the whole experience was great! Keep up the great work with your focus on customer experience!
MARK DSuper easy transaction and good customer service. The truck was relatively clean but smelled pretty strongly like smoke, which is sad considering it says no smoking in the side of the vehicle. Other than that I had a great experience with the rental process.
Mandy DNo improvements are necessary. All you have done to prep the uhaul truck for rent was GREAT. Thank you.
Dale TI noticed it was a family run business, and it was run very well. They were very busy when I arrived and juggled things to support everyone's needs simultaneously. Thank you!
ryan kVery helpful staff! Equipment in good condition.
SHERRY TBest experience with U-Haul I have ever had.
Michael MThank you! Fiendly and easy dropoff
Victoria WI always have no issues dealing with the people at the location I rent from. Would recommend them everytime.
Ed WOverall good trip. No issues with weather or truck and all the traffic was in Denver!
Tim NThe vehicle was in bad shape and we had problems with the back door opening and closing. The vehicle had a tough time starting and had 157k miles on it. It was a piece of crap. We will go to Pensk next time.
SallyGordon W1) The vehicle was on less than E when I turned on the ignition. 2) The low tire pressure message was on when I turned on the vehicle making the mileage reading unavailable. I had to immediately drive miles out of my way to get gas and air for tires. 3)The internet reception was almost non existent at that location making the mobile check in and out triple the time it should take. In fact, I could not even check the vehicle back in because of it. 4) I was on hold for 45min waiting for a customer service person to assist me with my concerns and questions on how to navigate the tire pressure issue. To no resolution. 5) I was refunded my total amount of $50 the next business day, for my troubles. But I spent way too much time and stress than it was worth. All-in-all, if no one is monitoring a location physically, then at least provide a good internet signal and the ability to speak to a phone representative within a very reasonable amount of time.
TAMARA QThe owner accommodated my rental on short notice, great experience.
john AClose location to final destination, ample parking, easy and visible dropoff location
Richmond VFriendly and informative staff.
Margarita MThis location does not have very good cell phone coverage, so it's hard to use the app. It may be beneficial to get cell phone boosters at your remote locations.
KENNETH F