This was 45 minutes away from our requested location (which is in a large, metropolitan area). Normally we wouldn't mind coming that far but with only 24 hours notice, that's a little ridiculous. Furthermore, when we called into the scheduling line to ask about it, the woman was extremely rude to us, kept cutting us off as we tried to speak, and essentially told us that even if the closest location was 2+ hours away from our requested location, we would be expected to drive that distance or choose a different size truck. No sane person would expect to have to make that decision 24 hours before they move; this policy needs to be updated as it is super poor customer service.Anthony G.
Customer Reviews for Cubesmart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KIMBERLY M.
Customer did not leave a comment.Kyle B.
Customer did not leave a comment.Daniel W.
The UHaul truk needs to be retired. The transmission is going, the alignment is off. This should probably be taken off the road.PAULFRANCIS R.
Customer did not leave a comment.Jacob E.
Customer did not leave a comment.derek P.
Customer did not leave a comment.DAVID M.
The managers Kreg and Jeanette are by far the nicest people I've had the pleasure of doing business with (every year at the least for Girl Scout cookie transport with uhaul). We used to have a storage unit at Cubesmart with them as well and we were so sad to move out because we missed seeing them when we paid rent it's such a blessing to still have a reason to see them.Nicole D.
Customer did not leave a comment.Kevin T.
Very friendly workersLORI N.
Parking area was a little tight and returning truck was a little hard big truck and small spaces. Also not sure but location may need a new location barcode as it's not matching app. Staff on site however is friendly and will help out as needed.James S.
I had plenty of problems with you online system before I finally got the reservation. I reserved a trailer online at a different location. Later that night I got a call that the trailer was not available and the closest one was over 30 minutes away. I then decided to get a truck instead which I got confirmation. A couple of hours later I got a confirmation that the trailer 30 minutes away was OK. It seems that I now had 2 reservations and I had to call again to cancel the trailer.David W.
The inside of the cab was filthy and stank of smoke.Jacqueline W.
A very good transaction all the way through...GREGORY B.
Customer did not leave a comment.Ryan V.
The people went above and beyond for me and couldn't have been nicer while doing so. There wasn't a van to be had in the area because of evacuations, and I know, because she looked and looked for me, even though she didn't have to. She got me one for the next morning and I couldn't have been happier! The rental process was quick and painless, and the drop off even easier. I would recommend this business for just the people alone! Thank you for making my move, in a crazy time for our area, a lot easier!!JODY R.
Customer did not leave a comment.Jurijs G.
Customer did not leave a comment.ALBERT B.
Friendly staff, clean equipment. Easy to use. Thank you!LESLIE O.
After hour return process is a bit confusing. Not enough parking space for a 26ft truckCLAUDIA S.
No improvement neededtina S.
Mileage rate is way too high compared to Penske at.29 cents. I chose Uhaul because I was going a short distance and it didn't matter muchSerbest M.
The people that I called to reserve it had everything ready and got me on the road fast A+ people... give them a raise!!!!!Samuel B.
Customer did not leave a comment.JOHN F.
Vehicle did not drive well. Required maintenance.Brian S.
The U-Haul App is a disaster, did not work well and is extremely poorly designed. Upon pickup the on line software in the office was not working properly either. Upon drop off, during posted open office hours, the office was closed, and the app for an on-line return did not work at all, as I kept getting a "can not find your location" error message. The entire process was extremely frustrating, not as much for the location, but for U-Haul in general.Dave Q.
The location I reserved at was changed and I wasn't notified so when I should up they didn't have what I needed because I was supposed to pickup at a different location which was 20 minutes away.Kraig C.
Outstanding customer service. Thank you Jeanette and Kreg.David M.
Keegan and Jeanette are always great. I've used their service multiple times.Phyllis D.
Customer did not leave a comment.Susan O.
I was called by the rental dropoff place, cube smart and was "chided" and disrespected by the person that called me. My rental was not due till 530 and they made fun of me for not being able to drop it off early for another renters convenience. If I have a rental for 48 hours, I should be asked once NICELY if I can drop it off. The rental agent at the end who called me stated when I told them that I could not be sure if I could drop it off early "so you cant do this guy a favor and drop it off early? I hope that he is not your neighbor". This was totally uncalled for and I will not rent from that place again. OWNER, PLEASE RETRAIN YOUR EMPLOYEES. IF i RENT FOR 48 HOURS, THERE SHOULD BE NO QUESTION THAT I GET TO KEEP MY RENTAL FOR 48 HOURS.Zachary N.
Customer did not leave a comment.Douglas J.
Make pick up locations convenient for customers. Traveling for picking up equipment I'm different uhaul stores isn't what ocall customer service.Marion M.
Customer did not leave a comment.Mario M.
Everyone was very friendly and helpful!Christi S.
Customer did not leave a comment.Jawo T.
Customer did not leave a comment.Christopher L.
A text was sent a day or two before that the pickup site was different, but when I paid for the truck the night before the pickup, the address was the original one. It was the original one in the following email I received acknowledging the payment. When I was dropped off from the airport to pickup the truck, IT WASN'T THERE! The manager at the site was very helpful, but when he had me speak to an area manager on the phone THE AREA MANAGER WAS RUDE AND COMPLETELY UNHELPFUL. He told me if I went to the address in the last communication I received I was "outa luck." I had no transportation since I was from out of town, and the other location was about 20 miles away. He refused to do anything to help.Robert L.
Customer did not leave a comment.Benjamin B.
Customer did not leave a comment.JONI R.
Check in was difficult. The person working at the storage company started to help us then when a storage customer came in said he didn't work for Uhaul and said we had to check in online. When I made the reservation I selected pickup in the office instead of using mobile phone. If we are not allowed to have contact with an agent the only option should be pickup using mobile device. It took about 45 minutes to pickup the truck. This process should be smoother.James A.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Jeff B.
The virtual checkin was absolutely appalling; I was made to take my picture of my face 3 times, they asked for 3 contacts and each contact they called they verified. Asked if I brought my passport, â€œto u-haulâ€? Excuse me? No I didn't bring my passport as a form or ID separate from my drivers license. I wasted an hour of time talking to the various agents virtually that made my experience subpar. The location is fine, the staff inside were great and helpful, the truck was dirty, bugs over the entire windshield as well. Would I go to this location again? Perhaps.Jason K.
The lady I was dealing with told me a f****** liar that I didn't have a reservation and she told me I have to have a card on file she does not accept cash even though I called Headquarters and pacifically asked that question can you take cash and they said yes and take a shower card if you'd like I don't take cash Care Corporation lying to me are you lying to me she like you want your f****** U-Haul not the whole time I felt unwelcome she treated me like a burden like it was a hassle for her to check me out and then fought with me on the reservation number I had to show her the picture of it and she still didn't believe I had it and then got mad that I didn't want to add the extra up sale stuff she acted like it was an issue that would like prevent me from having the truck worst experience ever with U-HaulJeremah E.
Couldn't see out the windshield didn't have the damage all reported on a truckroger H.
The cab had a lot of wear, but more so the inside of the cargo area of the truck was poorly swept out to which I noted on my self-check-in pictures.Michael P.
The truck bed had dirt and water in it and using the app to submit pictures was frustrating and didn't work quickly or properly. The identification number was difficult to find on the truck I rented. Otherwise the experience was positive, as I had a tarp to put in the truck bed anyway.Timothy E.
Customer did not leave a comment.Kraig C.
Customer did not leave a comment.Eugene H.
Customer did not leave a comment.ahne W.
You promised in writing that I could pick up at 9:30 AM on 1 March. You did not open until 11 AM making me late for the rest of the day's deadlines. That was expensive and I had to pay the extra expense. Never again U Haul.Gary C.
The website was challenging to use and I needed to do it inside with the onsite person. He was very helpful but if it wasn't open I would of been stuck. Also the appliance dolly was not on the truck.Austin P.
I was charged $7 for dollie that I did not use.Brian B.
I was charged for feel when I put fuel in the vehicle and put it to four when I dropped it off the vehicle felt like it was very unsafe to be driving all in all your apps situation makes it to where I will never rent a U-Haul ever again. I have now invested in a truck and a trailer of my own and will never do business with you guys ever again nor will I refer you thank you for being overcharged do not appreciate it.Michael C.
They were very professional, friendly and efficient. I'd definitely rent here again.Barbara R.
Customer did not leave a comment.julie B.
My account was charged more than I confirmed for. When calling to have this fixed, members were unable to help. This was aside from their credit card hold.Alice G.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.Grant B.
Staff was professional. We did get overcharged by accident but once we brought it to their attention a credit was issued.Jeff S.
Customer did not leave a comment.Tony R.
Customer did not leave a comment.Al S.
Customer did not leave a comment.JUDITH S.
Customer did not leave a comment.Gary G.
One of the best bureaucratic experiences I've ever had.collin F.
Customer did not leave a comment.Michael A.
Great serviceAnna C.
Customer did not leave a comment.Sean H.
I would have liked to pay less, but who wouldn't?James W.
Customer did not leave a comment.Seong Ho C.
Customer did not leave a comment.Wayne K.
Customer did not leave a comment.Nels T.
Customer did not leave a comment.Andrew O.
Thank you! How nice to be greeted as I walked up! Everything went smoothly. Thank you for the phone call from the Regional Office too! The online people tried to be helpful too!Jim J.
I had a great experience on a miserable weather day, this location is the best!Suzanne T.
Clean Ford truck is perfect and affordable to rent. Checking in and getting the truck took over 30 mins which seemed long. Good customer relations.DAVE H.
The owners were very friendly and efficient in getting everything done in a timely manner.Donald G.
Customer did not leave a comment.John M.
Great experience! The staff was friendly and timely. The equipment was in perfect working order. Would absolutely use again and also recommend.Zachary W.
Very friendly and helpful folks in the officeRobert A.
Customer did not leave a comment.Kathy K.
Very proactive, helpful, friendly, and efficient!Jack C.
Customer did not leave a comment.Teresa S.
Customer did not leave a comment.Eileen H.
Worked out great.Brad G.
Customer did not leave a comment.Timothy F.
Customer did not leave a comment.Sebastian C.
I called to see if there was a cargo van available and about how much it rented for. Before I could get that information, I had to give my name, address, phone number, and email address. I felt uncomfortable giving out that information just to ask about their services.Graydon H.
Customer did not leave a comment.Paul W.
Jeanette and her husband were absolutely FANTASTIC. The next time I need to rent a truck I surely will go to them. I will never again go to Lowes or Home Depot.KEN D.
All went well except checking in on the app. That didn't go so smoothly.Ruth B.
Customer did not leave a comment.Edward H.
Friendly personnel . My move went very smoothly. Definitely would recommend to someone.Katherine K.
Customer did not leave a comment.Josiah C.
Customer did not leave a comment.Ian A.
This Cube Smart location is the best place I have ever rented from. And I have rented many times this year alone. Thank you Cube Smart Erie, CoDeanna S.
Again nothing at all to do with the location and everything to do with Uhaul. Wish someone from Uhaul would try to make this right. No success thus far.Christopher G.