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Jeff T
Customer Reviews for Cubesmart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My reservation specified 8-8:30 am. Before the pickup date, I got a text that I could pick up the truck at 10:30 am. I called UHaul. They said I could get the truck in Longmont instead of Erie. I declined that. Then they said I could get a smaller truck in Erie. I settled for the small truck. However, I ordered a hand truck but they couldn’t find any. With the smaller truck I had to load up several cars to make the move. It was very frustrating.
Mary BImprove customer service.
VENISE RTruck was very clean, drove nicely. Pick up and drop off were easy. Employees were friendly and helpful.
KRISTIN RAlways a great experience.
Richard WNothing. Great job with friendly service
HENRY CVery pleased with everything!!
JOE OCheck engine light came on as soon as we left for the final destination. Alignment was off, pulled to the right. We were afraid the entire trip that the engine would break down.
CHRISTOPHER MWhen we went to pick up the truck, it was kind of confusing what we needed to do. I would’ve appreciated a sign by the door that gave you simple steps on how to download the app with a QR code And then that the renter should follow the prompts on the app.
Jonathan WGreat place, great people.
Richard WGreat team working there. Helpful and easy to work with.
Richard WNothing. Kraig and Jeanette are great managers and were very pleasant to work with.
LARRY FThe personnel at the Erie, CO location were very friendly and the support person for enabling the UHaul app saved the day! The equipment was available as promised and in fine working order. However, the UHaul app has a lot of room for improvement. Despite following the designated steps, the App would not confirm my acknowledgment of the agreements. So, the support person had to walk me through a web-version to get past that step. My cell phone coverage was fine. So, the problem was dui to some glitch in your app. Please fix it.
MARK OCubeSmart location is great, app wasn’t working well so they helped me in person.
BRETT SKreg was great customer service and friendly
Mark PNothing. Kreg is an honest person to rent a U-Haul from. We had a bad experience at the U-Haul place in Longmont.. but he was a true pleasure to do business with. Highly recommend!!
KIRSTIE NThe app was incredibly frustrating - would not read my face or ID and I kept having to take pictures over and over.
janette eNice people, very professional
TODD TGreat & friendly staff!
JAMES OTruck smelled like rotten food. Main office hours not posted not really found on website using qr code on door.
Ryan NPicked up a 9’ van for a quick move. The inside of the van, drivers side had dirt, grass. The passenger side was dirty with either human blond hair or dog hair. I was told to fill up the van with gas upon returning it. I drove only 10 miles. I paid for five gallons of gas. So the van was not full of gas when I got it. How could I use 5 gallons of gas in only ten miles?? I would like some kind of reimbursement. Plus the attendant was not on location when I returned the van.
MICHAEL MAC is broken on this truck. Need to fix.
Joseph Mgreat customer service!
LOURDES MThe truck was total junk. It ran so poorly that I was afraid to go 50 mph. I drove it 60 miles and it took over 9 gallons of gas. Before I was back it started making a horrible noise when my foot was not on the accelerator. Not a safe or road worthy truck.
STEVEN PGreat customer service and equipment in great condition.
Renee SJanett is honest, helpful and fantastic. I will recommend this place to anyone I know.
Ngima SSee above.
Stephen SI still have not received my receipt since my email address was mistyped. Please send my receipt to lestnelson@gmail.com.
stephen nThis is a great location to rent. The staff /owners are very friendly and polite. Store is clean well stocked and the truck was in great condition. it's a plus that they are close to my home.
Siddharth TGreat people. The interior of trks r never as clean as could or should be
sandy vThe person working was awesome!! Super helpful and very friendly.
deborah rI have been grossly over charged, I drove 32 miles and was charged for 20 gallons of gas. When I called I felt like I was treated like my concern was buyer's remorse. I don't mind paying for what I used but I payed to refuel and then another $87 for 20 gallons of gas. This is not right!
Cassondra SSo convenient and great customer service!!🤗
CHRIS MFriendly, professional staff. Overall experience was seamless and easy. Highly recommend this friendly neighborhood U-haul location.
Havish VThere was barely any space to drop off the truck and the location barcode doesn't match uhaul's database so I had to contact uhaul support to complete the drop off.
Collin KEverything was great, the folks at the dealership were friendly and courteous!
Mark AAlways fast, efficient service at Cubesmart!
Richard WI was not happy in my pick up of the truck. The place was suppose to open at 9:30 but found out it opened at 11:00. I spent over a hour on the phone trying to get the code for the lock box. Finally some young lady got things worked out so I could get the key and on my way.
MARK EApp was difficult to use but eventually worked. Vehicle was covered in snow and took extra long for me to clean off snow to make it safe visibility to drive.
Andrew Agreat rates
ursula dNothing different!
Jeffrey KThe air vents did not work on the truck. It wasn't filthy, but I also wouldn't call it clean. It was dirty but within an acceptable range, I suppose.
MICHAEL DVery friendly
Beatrice LConvey to client that in the absence of the front desk personnel the phone rolls over to a secondary location. I called for guidance and got someone I didn't meet nor knew who he was.
Joan ZThe truck made loud sounds but the guy said it was because of the catalytic converter cover. Other then that the truck was great.
Roxanne GPick up and drop off were super easy, even though the lady working there was not a permanent employee. Everyone was extremely helpful, system worked great, thanks for an easy transaction!
Garrison SThe front desk lady was very pleasant!
Michelle DPositive experince
Joseph PGreat customer service.
Richard MThey were quick, easy, and helpful.
Greg KThere was some spillage at the cup holder, not a big deal at all but noticeable. The dolly was not secure and came off its bracket. The truck was empty which is a harsher ride than when it is loaded down but I was on a paved road and the dolly was loose. I had one item to bring back and luckily it was not damaged
Gregory MI had a great experience at this Uhaul location, we used it as an event hauling vehicle and it worked great. The staff was incredibly friendly and helpful, and will 100% utilize this location again. Thank yall for your hard work!
Garrison SGrant owners and very nice. Will rent from here again.
Rob HBest moving experience in the Erie area!
Mark A