Customer Reviews for Cupboard Propane and Moving Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cupboard Propane and Moving Inc

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Brittany K. on

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Customer did not leave a comment.

Lisa B. on

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Have rented from before .Has always been a good experience and he's very friendly and professional. I will go back when I need services again

ronald K. on

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Customer did not leave a comment.

William L. on

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Great

Darryl C. on

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I had to repair the left tail light wiring on the trailer before I could use it.

Angel D. on

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Customer did not leave a comment.

PAUL C. on

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very easy process to rent from you.

PAUL C. on

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always a pleasure to rent from you guys!

gregory S. on

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1st initial drop off point refused to except equipment, 2nd was not open on Wednesday, 3rd did not have room, 4th graciously excepted the equipment. All on all returning equipment was a big hassle, unlike picking equipment up for use.

Jeffery B. on

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Customer did not leave a comment.

Orlando B. on

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Our experience was terrible! It was the worst experience I ever had where with a place that was supposed to exhibit customer service! There was terrible communication! The guy James who worked the desk was one of the most disrespectful, rude, belligerent, degrading people I have ever had to communicate with! He accused us of “being shady” and “stealing the truck” numerous times, even after he saw our reservation was changed thru customer service! He yelled multiple times over the phone, he was literally screaming at the top of his lungs at a female about how we would be put in jail for stealing his equipment and people like us do shady things and steal. I don’t know what he meant by people like us but we are both African American, there was no other reason for him to assume otherwise! He broke policy and continued to charge our card we made the original payment with daily because he didn’t want anything “shady going on with us”! He told us multiple times we couldn’t speak to the general manager, he didn’t know his name, and he wouldn’t let us contact him! He insinuated numerous times that we wouldn’t bring the truck back because we damaged it and were stealing it, he sent multiple, multiple threat messages about the police and such, and lied about the communication we had with him! Literally THE WORST experience I have ever had in my life! I will never use u-haul again! I honestly hope that guy never has the opportunity to speak to another female, that way again! I’m honestly hoping this wasn’t a race thing but I’m almost 100% sure it was! I will reiterate, I will NEVER use uhaul again!!!!!!!!!

Thomas M. on

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Customer did not leave a comment.

Robert D. on

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TheyvSaved my Day!

Kenneth L. on

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Very helpful

Charles L. on

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James was excellent for helping us with the two dolly and Phillip did great putting the order together. Having a newer truck (in service 04/2019) was really nice. Would definitely recommend this location.

Cheri V. on

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Customer did not leave a comment.

CARL V. on

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information I entered on line was not available for associate; total waste of my time to enter all of my personal information when associate had to enter it again anyway. Site said my pick-up time would be cut in half if I pre-entered my information. Was not true. Second time this has happened. Needs to be fixed.

Randall P. on

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Listen to what the customer is telling you about their needs and stop guessing on what their requirements are; some customers know how to hall freight and materials they just need some extra equipment.

George P. on

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No problems. Drop off was quick and easy.

Penny D. on

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Poor customer service. My bill was wrong. Online rental a nightmare!!!!! Just all round terrible experience!!!!!

Rayford F. on

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The employee was very knowledgeable and professional

Stuart S. on

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Did a night drop off, very convenient.

Shannon A. on

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Frank K. on

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shawn G. on

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Steve H. on

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I dropped the truck off after hours. Did not get to speak to anyone.

Donavon R. on

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Jennifer F. on

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horrible customer service does not maintain vehichles properly ot document damages like they should i thought the damage on our truck was known as it wasnt mentioned to me when we left lot I did not know I needed to point it out to them and then when I returned I was blown away to be charged for someone elses negligence of reporting it properly when we rented it I nor my family will never use UHAUL again or ever do any sort of business at The Cupboard especially their employee aka manager Phillip

James H. on

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First off I didnt need a 15' box truck. Jus needed the pickup. Was informed after i done filled out online that my bank card was not accepted for the pickup truck. Had to get this big 15' box truck i didnt even need that cost 150$. Then was informed I owed more cuz couldn't do the phone app upon return of the truck. An after putting 15$ in gas at the closets gas station putting the truck back on a quarter tank. He calls to inform me that the truck had less than quarter tank witch is B.S when I have reciete to show an pictures from trying to do the phone app stuff. This is a bunch of crap telling me I still owe 33$ when I didnt even drive the full 100 miles I estimate for the trip. I WILL NOT RENT AGAIN NOR WILL I RECOMEND THIS GUY OR UHAUL TO ANYONE.

William L. on

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Mark L. on

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I was very disappointed that this place didn’t give military discounts, the last one I used did!

Terry B. on

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Yes, very helpful, professional and courteous

James W. on

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Customer did not leave a comment.