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Randall S
Customer Reviews for Cupboard Propane And Moving Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented at least 5 times in last several months.an I was over charged.they have give me nothing but run around...even gave me ref #said somebody be in touch within 72 hours.nope didnt happen...I am so disappointed because I rent alot from them.I got no help an they never refunded my money...watch when u sign they add lots of extras....not even call back....jetta Stewart 336-744-4367.my ckntracts were so messed up main Uhaul office couldnt help.pass me down line.....
Jetta SThe owners and operators were very nice, professional, kind and courteous! They were very helpful with our rental for a local move. I will definitely use this store again.
James R👍🏼
ANTHONY HTruck brakes failed and almost killed me I will never use the U-Haul again they don’t inspect there vehicles, and they don’t know how to load a car on a dolly properly because my car fell off the dolly
Harley NEverything went very in a timely matter, everyone was extremely nice and helpful. Thanks
terry wNo improvement needed at this location. Customer service was excellent!
Brian ZBrad was very welcoming and warm. He provided excellent customer service. We went together to inspect the vehicle together. He also showed us how to Guage the amount of gas to put in the truck for future reference since it wasn't done at pickup location. Would highly recommend this location.
Brenda BMy entire experience was overall great 👍
Holly ADropping off the trailer was a breeze with their help, and the paperwork after all done was easy. Thank you.
Rick CI rented the truck on thecwring day. Driove ithome, then realuzed my mistake. Took it back within 30 mins. Still charged full price. I understand it's my fault, but it felt wrong being charged. F the customer get their money. Ill use a different truck company the rest of my life.
Jason KExcellent service and open on Sunday.
Sherry HThe customer service rep at the desk was very helpful. He was easy going and cared about his job.
Dave JThe headlights on the truck seem to both be in the direction of the sides of the road, not the middle of the road.
Delores BThe people were very helpful and friendly. The trailer was very clean and in good condition..
DAVID SGreat customer service.
Dennis MPrivately owned location. Owner was extremely courteous, friendly , very sweet lady. No improvement needed
Ronald KNo changes needed - very easy transaction.
James WI very much appreciated that the U-Haul representative came out and checked through things with me and helped me hook up the trailer. Great service.
Brad DBest uhaul location super awesome staff
William BNothing, just keep the same helpful service!
Donald WWe finally had the caring professionals we expected with UHaul.
Scott MJoe was friendly and very helpful!
McKenzie DThe truck I rented broke down on me and I lost an entire day’s rental basically- I had to wait hours on the starter to be replaced
James WGood as is. I would have appreciated it if Jo would have told me the pick up truck would have worked better and saved me a second rental, the first truck didn’t have clearance for the refrigerator.
SANDOR JHave more than 1 pickups available
Ronnie PInsure correct fuel and mileage are recorded for the vehicle prior to assigning vehicle to customer. It would greatly quicken checkout process.
Lawrence EFront desk was kind and efficient.
Tyler DClean new van. Rides tough
Joe FThe woman working this location was the most rude and abrasive person I have ever dealt with at a U-Haul location. I would never refer anyone here. I’ve rented and dropped off from lots of locations and she was the worst representative I’ve ever encountered. Do not go to this location. If you want to see a person who makes it obvious she hates her job and hates life in general, then maybe this place is for you..
CHRISTOPHER REverything was easy about this rental. This location is well run A+++.
Donald CNothing, the lady that helped me was very nice. Visit was very pleasant and I definitely will use them again.
ROBERT FGreat service. Super nice owners and very helpful.
Richard NWas lied to about the return of the rental and was charged for two days instead of one day. I have rented from Uhaul many times in the past and have never had an issue returning a truck after the store closed until this time.
Brandon HThe 2 people at this location were some of the nicest people I have ever had the pleasure to meet. The trailer was easy to get and drop off. These people are great.
Matt TExcellent Customer Service.....
Randall MGreat Job. Office Manager very friendly and helpful. Great location in Kingsport to pick up and drop off.
Richard CGreat customer service
Shawn EEach time we rented a trailer tye 5x8 had lighting issues..the first time we rented, one of the rear brake lights were very dim...the second time we rented one it was also a 5,x8 the rear lights would not turn off even after our vehicle was turned off...so we had to unplug the connection so it would not run the battery down from sitting...the manager of the colonial heights location did not notice the issue w the lights staying on..not his fault just wasn't something that is normally checked for...but that's about it...
Jonathan CDemetre Owens was so very nice and accommodating as was Phillip. They were helpful, anticipated my needs and I ended up spending another $400-$500 at this location. Phillip actually found a location so close to my new apartment that I dropped off the unit and drove back home. However the return in KC was rough. I made sure the cab was clean, gas was where it should be and the guy taking the can rudely informed me I had parked my 26 foot mammoth of a truck in the wrong tiny spot, it needed to me moved 100 feet away. Additional my 6 dozen blankets I ordered needed to be folded neatly or I would be charged. I spent almost $2k on a rental that did not have blue tooth, USB charging and about 2 radio stations across 800 miles of wheat and corn fieldS……… I moved everything I owned 3 times in the past 8 days and my $2,000 of van rental, Dollies, bubble wrap, boxes, tape, $500 in gas and …….. I get scolded for pulling in the wrong place and not having my blankets folded. Thanks for your service at the Uhaul Power & Light…….. DICKHEAD!
DAVID LNeed to inform people it will hold double the amount of the rental fire a week. It caused my bank account to be overdrafted.
Misty BThe woman that helped us was very helpful had information about the area and there was plenty of equipment to rent and will be back for propane
CHARLES KAt this location great experience.
Ollie MVery kind and courteous. I had called ahead about the return and the attendant met me in the parking lot and didn't waste time. Very efficient and helpful and I was out of there with my receipt in no time. Great Job U-Haul?
Phyllis DThe gentleman who assisted me with the truck rental was professional, courteous, helpful and thorough. More people should be like that employee.
Louie MWonderful customer service. I've been their customer for years and will be happy to continue to do so. Hopefully won't be moving again anytime soon though.. lol . Thanks again Phil 😊
Holly A