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DAVID H
Customer Reviews for Custer Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It takes a lot of time just to rent a trailer. The U-haul software is slow, highly repetitive, clunky and error prone. I could not complete the pre drive away photo upload as the app would reset and erase the photos I'd already taken. After several tries, I gave up on that ridiculousness as I had already been there for at least 45 minutes just to get a trailer and I had to get moving. You really need to streamline your software and procedures to make the rental process more customer friendly and quicker.
DONALD TWhen I turned in the tow dolly the employees didn't have a clue what to do. They advised me to return in the morning.I was not going to be available the next morning so I told them to figure it out. I left the dolly in their parking lot.
Milo FAbsolutely fantastic service.
JENNIFER H