Keep doing what you are doing.Thumbs up,Edward G.
Customer Reviews for Custom Specialties RRR
(U-Haul Neighborhood Dealer)
Pensacola, FL 32505
Services at this Location:
- Mon-Fri: 10 am - 4 pm
- Sat: 10 am - 2 pm
- Sun: Closed
Special Operating Hours
- 10/24/2021 - 10/25/2021: Closed
- 10/30/2021 - 11/1/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They said they opened at 10 which was incorrect. I sat outside waiting until I called uhaul directly and they handled it.Kory T.
Customer did not leave a comment.Lisa O.
I am being overcharged for gas that Wasn't even in the truck when I received it. I am highly upset I went to the location today to try to resolve the issue and they said they're going to have to do Further investigation.Michelle K.
Very big lack of communication resulting in taking 2.5 hours to pick up the truck and trailer.Cory M.
We dropped off the truck before the store opened. There was barely a place to park the 26' truck.Jacob B.
This location was not the problem. There were two locations listed on W Street one is no longer in business and this place which had no idea we were coming. They place we dropped off was very helpful and curtious your on line 800 number was worthless.Carl B.
Easiest rental ever!Kina N.
Customer did not leave a comment.Patrick T.
Customer did not leave a comment.Roy J.
No concernsJohn W.
The turn in location would have been fine if someone were there. But once I got him on the phone it was fine. I would recommend the turn in location with instructions what to do.Anne P.
Be sure that when you choose to pick up in person that the location chosen will be OPEN! Took 1.5 hours just to get my keys for my truck. Put me WAY behind in my move. Extremely inconvenient. Multiple calls and a hour ON HOLD. My pick up time was 0830 and the place didn't open till 1000. My reservation was changed without my knowing to 24hr pick up bit was not given the appropriate information to pick up until after over an hour on the phone. AND THEN my equipment i rented, dolly/furniture pads, were NOT on the truck. Didn't have time to wait around till opening time to obtain them. Just overall a very unpleasant pick up ordeal. Extremely dissatisfiedBrett B.
Definitely would recommendVerna S.
Definitely would RecommendVerna S.
There needs to be more training done for the office staff to complete U-haul paperwork.Ed G.
Trash your current reservation system and start over. The process of reserving the truck was a nightmare. You should hire someone from the car rental business that knows how to set up a more customer friendly process. I would not recommend your reservation system to anyone.Richard V.
TRAIN the people there. HAVE THE EQUIPMENT promised. we were over 45 minutes picking up a truck that had been reserved ahead, and done the check-in online!!!! We were told this location had a 10' truck, but only had a 15 and a 20. Ran horrible, was not sure it would make the trip without breaking down. Was not cleaned out after last user.Susan W.
Customer did not leave a comment.DONNA K.
Customer did not leave a comment.Taylor F.
Wonderful service. Thank you so much.Sandi S.
Customer did not leave a comment.teresa M.
Customer did not leave a comment.george L.
Customer did not leave a comment.Lydia F.
my initial reservation was made at your Pace Blvd location. Upon arrival I was told that they had given my reserved trailer to someone else and I was out of luck. Very unprofessional! Then I was told to go to the W Street location, â€œthey have oneâ€. This put me behind schedule. No explanation, whatsoever. The W street location was very helpful in taking care of my reservation. I Would NOT, use or recommend the Pace Blvd location. EVER!Lisa F.
Super friendly young lady helped with my checkin.DAVID K.
what was on my paperwork is not where I had to go to pick up trailer. It was a hasselCheryl N.
Didn't realize that the system reserved our equipment at a location that was not the facility around the corner from us until we went to pick it up. A bit frustrating. The man working at the location where we picked up the unit was very helpful. We ended up loading our car on the auto transport at the rental facility. He helped load and secure the car. Having a professional load it gave us peace of mind on our trip. Really appreciated him going the extra mile.Alex H.
Customer did not leave a comment.Wayne T.
Customer did not leave a comment.Travis C.
Customer did not leave a comment.Victor C.
Customer did not leave a comment.Eli J.
The truck was not up to date. The tire on the truck blew out and I felt that if the truck were being maintained properly this would have never happened. The guy should have checked to make sure that the tires were not prior to renting it out My life and my child life was placed in danger ; especially being that the guy knew that the truck was going from Pensacola to Jacksonville been on the interstate . This could've been bad for a lot of other people as well if the truck had turned over. I feel that you can purchase part of my money back for the inconvenience and putting my life in danger .Rosemary L.
Customer did not leave a comment.Billy P.
Customer did not leave a comment.Peter M.
Was not a good part of town.was no one there to check in, and the key drop box was hose clamped to a sign pole outside.not very secure in my opinion.RICHIE K.
No one was there. Dropped off keys.BRENDA R.
Customer did not leave a comment.Christopher O.
inform customers that car hauler will trash front bumper skins and don't back up because hauler will trash fenders and doorsemmett H.
Customer did not leave a comment.Roy S.
Customer should call on the day of pickup to make sure some one is in the office.CONNIE B.
My truck was located across town on W Street I had no knowledge of this change but everything turned out ok it just set me back one hour ThanksL DEMETRIS W.
Customer did not leave a comment.ANNIE M.
Customer did not leave a comment.PENNY H.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.PAGE S.
I had to go buy an adapter to plug in the lights for the trailer. It would be nice if locations had them on hand to go with trailers when needed.CONNIE T.
Customer did not leave a comment.VERONICA W.
Excellent service from the the guy at front service ( I can't remember his name, sorry) he was very helpfull and profetional, I will recomend this place to my friends. Thank youMarco N.