Customer Reviews for Custom Specialties RRR

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Custom Specialties RRR

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Anne P. on

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The turn in location would have been fine if someone were there. But once I got him on the phone it was fine. I would recommend the turn in location with instructions what to do.

Brett B. on

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Be sure that when you choose to pick up in person that the location chosen will be OPEN! Took 1.5 hours just to get my keys for my truck. Put me WAY behind in my move. Extremely inconvenient. Multiple calls and a hour ON HOLD. My pick up time was 0830 and the place didn’t open till 1000. My reservation was changed without my knowing to 24hr pick up bit was not given the appropriate information to pick up until after over an hour on the phone. AND THEN my equipment i rented, dolly/furniture pads, were NOT on the truck. Didn’t have time to wait around till opening time to obtain them. Just overall a very unpleasant pick up ordeal. Extremely dissatisfied

Verna S. on

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Definitely would recommend

Verna S. on

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Definitely would Recommend

Ed G. on

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There needs to be more training done for the office staff to complete U-haul paperwork.

Richard V. on

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Trash your current reservation system and start over. The process of reserving the truck was a nightmare. You should hire someone from the car rental business that knows how to set up a more customer friendly process. I would not recommend your reservation system to anyone.

Susan W. on

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TRAIN the people there. HAVE THE EQUIPMENT promised. we were over 45 minutes picking up a truck that had been reserved ahead, and done the check-in online!!!! We were told this location had a 10' truck, but only had a 15 and a 20. Ran horrible, was not sure it would make the trip without breaking down. Was not cleaned out after last user.

DONNA K. on

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Taylor F. on

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Sandi S. on

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Wonderful service. Thank you so much.

teresa M. on

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george L. on

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Lydia F. on

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