Customer Reviews for Cut Up Barber Shop LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

Clean the van front and back on the inside. The outside looked ok. The facility on the inside had hair on the floor. No other customers were there and the Barber was sitting in a chair on his phone. The guy who waited on me was in the back and I didn't have to wait too long. The problem is I had to walk through hair on the floor to sign the tablet for the rental. It was really disgusting and made no sense. Why would anybody leave hair on the floor after cutting a customer hair. It should be swept immediately after each customer

Rating:

3.0

Jermaine Stanton was extremely helpful

Rating:

5.0

More equipment available I rented a van but I would like to have one of your smiling trucks but it worked out thanks

Rating:

3.0

No one had a dolly for me to move my appliances.

Rating:

5.0

Easy instructions very nice gentleman made my move a smooth transition.

Rating:

4.0

The back was dirty and the driver's side door was damage

Rating:

2.0

The location was easy to find.Besides all the the Uhauls out front you would have never have known where exactly to go. A Barber Shop/ tattoo shop/ Attorneys (in 1 building)Although the person who checked us out was not very professional nor personable. The parking lot had holes all in so trying to get trailer out, I felt like we were going to break something either on the truck or the trailer. I will put it this way, I would not have stop nor walked in that place if my husband had not been with me.

Rating:

2.0

The store was not opened during business hours. My pickup was scheduled 9 and I couldn’t pick up until 10. Then the store attempted to charge me for a five day rental and I only had the truck for 8 hrs.

Rating:

1.0

Ensure that U-Haul staff effectively communicate with customers, maintaining cleanliness standards for rentals. Unfortunately, my recent rental experience was subpar; the vehicle emitted a foul odor and appeared neglected, with interiors resembling months of neglect. The seats were particularly concerning, requiring us to cover them to avoid contact with whatever residue was present.

Rating:

1.0

No one was at the location when I arrived. He arrived about 30 minutes later because the place is a barbershop and he only showed up to cut hair, not to meet me. When I went to retrieve the truck key, he said the truck didn’t run. I had to scramble to find another location because I had movers showing up. U-Haul gave me no discount or compensation for my inconvenience. I’ll never use you again

Rating:

1.0

They equipment I paid for and was told would be in the truck was not there. I had to run around the state of Mississippi to different t U-Haul locations to get a dolly and pads to be told they don't have them. This is the second time I've rented a truck from U-Haul and both times it was an horrible experience.

Rating:

1.0

Equipment breakdown

Rating:

1.0

Truck was raggedy, brakes need changing, my prices changed 3 times, they charged me for gas that was put back in

Rating:

1.0

Using the mobile app and website is not user friendly. This wasn't a good experience at all

Rating:

2.0

The vehicle was dirty. Check engine light was on. I paid for a dolly and it wasn’t in the truck. The young man at the rental place when I returned the truck was very professional and extremely nice. He did apologize for the issues that I had and informed me how to resolve the issue.

Rating:

5.0

The mobile pickup instructions were a lil difficult to follow. Wasn’t as smooth as I thought it would be

Rating:

1.0

Tank was empty was told to put gas back where the hand was , we put 30 in the tank renter attempted to charge my card for gas. U-Haul was rented for 9 we returned at 8:33. Price was advertised as 55 plus tax I was charged 113$

Rating:

4.0

Customer Service was excellent. Thank you Sir.

Rating:

1.0

Nothing

Rating:

2.0

Make sure the vehicle is clean and in working order. Make sure it has been serviced it had check the engine light on. Make sure the inside is clean on the inside. Make sure to check all locations before sending anyone to this location as I hear it is not the safest neighborhood.

Rating:

1.0

Make sure the passenger window gets fixed and and to clean the inside up before next use and acknowledge your clients

Rating:

3.0

Need updated trucks. Contract had to written twice. I had to turn around in the rainy weather. Bad day overall.

Rating:

5.0

Hire my company to keep the vehicles detailed and clean for a great experience for all new customers . 7692306570 "Old School Carwash LLC" #Guaranteedtocleanandshineeverytime

Rating:

2.0

Owner was not there when I arrived, nonetheless it’s a barber shop, so he came in ready to cut hair, until I told him what I was there to get a U-Haul. Reserve for 1:00 it was after 2:00!! Sad thing when I arrived back, this man was doing tattoos, so this location this person has 3 occupations!! Never Again

Rating:

5.0

Nothing everything was perfect

Rating:

5.0

Nothing! It was an easy, pleasant transition. Thank you

Rating:

1.0

Poor equipment and poor service. My payment was not adjusted correctly. I do not want to deal with this location again. Do not tamper with the numbers on my statement with incorrect mileage

Rating:

3.0

My furniture dolly I paid for wasn’t on unit. It was dirty inside and the back. I was told one time and then it was changed at the last minute. I utilize this service often and I’ve never had a problem. I WILL NOT BE RENTING FROM THEM AGAIN!

Rating:

1.0

As long as I live and in need of a truck rental service I will NEVER choose UHaul again!!!! The service was horrible, deceiving, overpriced with hidden cost, the the return drop off of the vehicle was a long and drawn our process that was a complete nite mare! I am so over UHaul and will never do business with this rental company again!!😡

Rating:

1.0

Send customers to a real U-Haul location not a rundown tattoo Barber shop in a field

Rating:

3.0

The rear right side lights did not work. They sent me to another Uhaul dealer down the road and they promptly told me they couldn't help me. Not the best service and why wasn't trailer ready ?

Rating:

2.0

Charge to much for inbound service

Rating:

5.0

Everything was excellent

Rating:

1.0

The location was closed and my reservation should have been converted to 24/7 Truck Share but it was not. Called the CS to help and spent more than 45 minutes to get it done. Missing furniture pads and had to go to the other location to get them.

Rating:

5.0

Na

Rating:

1.0

Never inspected the equiptment. Flat tire on trailer.

Rating:

1.0

To start with, be sure to accurately charge the customers . I was charged $364 for nine hours of rental. The agent was nice and helpful in getting to the bottom of the error. However it created financial problems.

Rating:

3.0

Bad Bad part of town. Some one was shot 3 hours prior to me getting there about .5 miles down the road.

Rating:

1.0

I made my online reservation for another location - I received an email from UHaul, changing the location to Cut Up Barber Shop. I requested pickup time of 9:00. This location does not even open until 10:00! After talking to the man on the phone, he told me to go ahead and hook up the trailer myself and take a picture for him. I was not comfortable doing this. I waited until 10:15 for him to appear. There was nobody at the location when I tried to return the trailer. I had to wait until someone showed up. The man asked me to back the trailer up into a small space. I cannot back up a trailer!

Rating:

5.0

Smooth pickup

Rating:

1.0

WTF is Uhaul thinking. Worst location and dirtiest freaking broke ass piece of shit truck in the history of Uhaul rentals. NEVER AGAIN